Title Digital Apprenticeships Learning Coach
Salary £33,000 - £37,000
Date Added 19-08-2020 17:10:55
Job Type Full-time
Contract Type Permanent
Hours 9.00 am to 5.30 pm (1-hour lunch), Monday to Friday. 37.5 hours per week
County Hertfordshire

Purpose of the Job 

TCHC Group are looking for enthusiastic and qualified tutor/learning coaches to support the delivery of our technical courses and Digital Apprenticeship programmes. Applicants require a minimum competency in Training and Assessing for 2 or more subject specific standards:

  • Infrastructure Technician Level 3
  • Software Developer Level 3/4
  • Digital Marketer Level 3
  • Cyber Security Level 3/4
  • Network Engineer Level 4
  • Data Analyst Level 4
  • IT Technical Salesperson Level 3

Your role will be to ensure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2. This role combines teaching and learning alongside assessment.

Roles are available across Herts, Essex, Norfolk, Suffolk and Cambridgeshire as required - travel is integral to the job.

Day to Day Tasks 

  • Planning and delivering vocational training programmes and workshops
  • Observing and assessing candidates in their workplace
  • Reviewing and assessing candidate portfolios of evidence using our e-portfolio system
  • Delivering Functional Skills in Maths and English at the required levels
  • Use CRM and IT assessment tools to monitor and evidence workload and Apprentice progression
  • Providing constructive feedback and offering advice and support to meet and exceed the required standards
  • Support the learning process through use of digital learning resources and facilitating workplace on-the-job and off the job training as required
  • Plan the assessment process with learners and employers – observe, via remote delivery and learning to record assessment, feedback and complete all relevant documentation
  • Engage and coach the learner’s line manager to provide adequate support and guidance needed by the learner during the working day.
  • Provide information, advice and guidance throughout the learner’s qualification
  • Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
  • Signing off the award when all the requirements have been met in line with End Point Assessment organisation conditions.
  • Maintaining records of candidates' progress to ensure deadlines for completion are met
  • Working closely with employers, ATT/TCHC training and quality staff and managers
  • Working with the ATT/TCHC training and quality staff and managers, to ensure all quality assurance requirements are met, as part of the continuous quality improvement requirements set by awarding organisations and external bodies
  • Any other duty which from time to time, may reasonably be required to meet the needs of ATT/TCHC


Key Competencies 

  • To ensure compliance with Safeguarding, Prevent, Equality and Diversity, Health and Safety and British Values and all other appropriate policies, procedures and legislation
  • Have a full understanding of the OFSTED Education Inspection Framework and ESFA Funding Rules for Levy and Non-Levy Employers
  • Being well organised with a methodical approach to work using strong digital skills and technology to support the learner journey.
  • Having excellent communication skills
  • Being supportive, tactful and patient
  • Being able to work alone and as part of a team
  • Data collection and create accurate reports
  • Be able to develop learners to achieve across the apprenticeship standards
  • The ability to relate to people at all levels
  • Being able to explain the values / benefits of training and Apprenticeships to learners and employers
  • Being able to clearly explain complex topics
  • Have a strategic and commercial attitude
  • Be a creative, lateral thinker and energetic team player with a high level of enthusiasm
  • Have the ability to prioritise and work under pressure with good time management

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Skills & Attributes






Subject Specific Degree and/or vocational qualification or equivalent


DTTLS, Certificate of Education, PTLLS or PGCE qualification


Vendor Certifications (Microsoft/CompTIA/Google/Cisco/ITIL/CIM)

 Vendor Certifications (Microsoft/CompTIA/Google/Cisco/ITIL/CIM)  
 Level 4 qualification in Internal Quality Assurance of Assessment Processes and Practice  

Level 2 Functional Skills qualifications in English and maths

(GCSE A-C equivalent)


Knowledge/ Technical Skills 


Exceptional organisational and administrative skills with an absolute eye to quality and detail

Demonstrable knowledge of Apprenticeship Frameworks/Standards, Study Programmes, NEET Programmes and Adult Learning Programmes  
Experience & knowledge of e-portfolio systems, such as, Onefile, BKSB, e-functional skills (City & Guilds)  
Good sound knowledge of Functional Skills Entry Level to Level 2 and the Core Curriculum including national reforms  
Experience & knowledge of the OFSTED Inspection process  
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required  


Proven and successful record of providing support to Apprenticeships and delivering the relevant Apprenticeship Standards  
3 Years Occupational Experience in the Subject area  
Experience of providing coaching and support to delivery teams to maximise performance  
Working to tight deadlines with agreed monthly Key Performance Indicators  
Hold a UK driving License and own transport  

Personal Attributes


Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling. 

The ability to motivate and build a rapport with trainers and assessors/learning coaches  

Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.


Able to work effectively in the designated team, wider office teams, as well as independently. Also keeping others informed, duly considering discretion, sensitivity & confidentiality.


Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target


Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.


Commitment & Time-Keeping – able to demonstrate full attendance and punctuality. Including, good diary management.


Personal Appearance – appropriate to the role.


How to apply:

This is an initial outline and will be reviewed as part of our Continuous Professional Development process.

  • How to Apply

To apply please send your CV and covering letter to lee.moorton@tchc.net  

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process