|Title||Business Admin Executive|
|Salary||£17,000 - £20,000|
|Date Added||11-03-2020 22:52:38|
|Hours||8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday - Friday 37.5 hours per week|
Purpose of the Job
The purpose of the role is to help co-ordinate and support the TCHC Group’s current projects through inbound and outbound telephone calls and ongoing support for customers to aid them with progression into employment or training by a warm handover from the referring organisation to welcome them onto TCHC courses. TCHC supports individuals into work, and employers with their recruitment and training needs. The post holder will be at the forefront of TCHC’s welfare to work, workforce development and business support services. S/he will be responsible for arranging appointments between customers and an appropriate Personal Adviser/Tutor/Learning Coach, providing information and handling internal and external queries, and fulfilling general administration duties for TCHC. The post holder will have a professional and courteous telephone manner and be capable of working with and without call scripts. S/he will be able to build relationships and conduct detailed research to identify and speak persuasively to decision makers to ensure the correct training support is provided. The post holder will put the customer at ease by providing clear and concise information on the course, venue and information they need as appropriate. S/he will be a good listener, empathetic to the customers situation.
Duties & Responsibilities
The post holder would preferably have previous outbound and inbound telephones experience, with the ability to complete high volume calling on a flexible basis. Must be able to work to a call brief and hold informative conversations with individuals/employers looking for training support. An experience of working in the training and education sector is preferable. The ability to build relationships with prospects and customers is essential to this role.
The post holder must be able to demonstrate:
Please note an Enhanced DBS check is a requirement for this role.
How to Apply
To apply please send your CV and covering letter to firstname.lastname@example.org or send to 21 Station Road, Watford, WD17 1AP. Please state the role you are applying for.