Job Title:

AAT Learning Coach

Location:

Stansted and other areas as required

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Apprenticeship Manager

Contract Type:

Full-time/Part-time pro rata - fixed term contract

Salary Band:

£26,000 to £32,000 pa depending on qualification level and experience

Purpose of Job

The Consultancy Home Counties Ltd (TCHC), an Ofsted Good provider, is currently recruiting for AAT Tutors to deliver and support the delivery of Accountancy and bookkeeping courses.. TCHC delivers a wide range of provision types including: Study Programmes, Apprenticeships, Adult Learning Programmes, DWP Programmes and commercial activity mainly across the east of England but also into the East Midlands and London.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS or equivalent
• Must hold an AAT or equivalent qualification
• Confident with 1-1 and group delivery.
• At least 3 year’s experience of successfully working in an accounting role or teaching accounting skills
• Flexible travel as post holder must be able to travel across east, central and South East London
• Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

Main Tasks & Responsibilities

• To deliver AAT / Accountancy qualifications from foundation to advanced levels
• To deliver classroom / group based training to learners, along with field based Assessments in the learners’ place of work.
• Prepare, plan and deliver quality learning and ensure timely and accurate completions in line with company procedures and timescales.
• Provide guidance, support and encouragement to learners throughout their journey.
• Provide progress feedback to learners and provide support to ensure they meet their set goal / target.
• Organise and maintain documentation on learners` progress.
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs.
• To support, advise and motivate learners.
• Ensure that all required paperwork, including enrolment forms, learning outcomes forms, awarding body registration forms and course registers, including the tutor’s report and claim forms are completed and returned to the relevant office, within two weeks of the end of the course (It is vital for funding purposes that these documents are received promptly).
• Attend relevant induction and training meetings as required by TCHC.
• Attend Standardisation meetings, internal and external moderation meetings.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Key competencies:

• Confident and professional with the ability to inspire and motivate people.
• Quality driven and prepared to go the extra mile for your learners.
• Excellent organisational skills.

• Ability to work alone and as part of a team
• Accurate progress reports a must

• The ability to work with candidates at all levels to ensure that they successfully complete qualifications.

Job Title:

Location:

Watford or Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent, Full Time

Salary Band:

£18,000 to £23,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are seeking a coordinator that can bring a fresh perspective to our existing team, to support learner engagement, enbed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for creating an outstanding experience for our learners and working closely with the Performance and Implementation Manager and internal teams, to track, report, and monitor the success of all adult learning activity across the pan-London and non devolved programmes.

You will be responsible for supporting the success of learners and their journey with TCHC, and you will be an engaging and collaborative part of our department as we continue to promote our ethos for continued development as well as strive for business and operational excellence.

Main Tasks & Responsibilities

• Liaise with internal teams and stakeholders to coordinate programmes, from initiation stage through to examinations and/or completion.
• Take full responsibility in tracking, monitoring and supporting learners to    achieve their qualification(s) and identify any issues with progress or risks of disengaging.
• Maintain communication with learners and/or employers to ensure support is offered throughout their programme.
• Monitor the progress of learning via our internal central systems and via online portals and maintain reports in line with TCHC reporting procedures.
• Coordinate activities to support quality assurance and compliance with the Performance and Implementation Manager e.g. checking timesheets, awarding body registrations, storing of learning evidence, etc.
• Support the Performance and Implementation Manager in maintaining collaborative working relationships with other teams e.g. Administration, Gateway, Quality, etc.
• Support enrolment activities to ensure a smooth transition from an ‘enquiring member of the public’ to becoming a learner starting out their learning journey with TCHC.
• Provide advice and guidance to learners about our course offer, enrolment, the learner journey, completion, and available support.
• Support the application of TCHC policies, procedures and legislation to ensure delivery of programmes are compliant.
• Provide support for learners e.g. via telephone/e-mail/audio & video contact to break-down barriers or re-engage learning.
• Report regularly on the progress of learners and where relevant to prepare progress reports.
• Provide early identification of learners at risk of non-completion and ensure appropriate actions are taken in a timely manner.
• Embrace the opportunity and need for continual self and team development, contributing by example e.g. IAG.
• Maintain knowledge of changes to TCHC policies and procedures and partake in any update activities.
• To be TCHC’s ambassador upholding professional relationships with all stakeholders.

• Participate in analysing existing processes and contribute ideas for potential solutions.

• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy.
• Ensure that any complaints are raised accordingly in line with TCHC’s Complaints Policy.
• Act as an ambassador for TCHC Group at all times, providing key information to all parties involved within the learner journey.
• Create conducive learning environments to optimise learners’ journey and support positive outcomes.
• Actively ensure your own CPD log is kept up to date.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£22,000 to £27,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

You will bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Full-time

Salary Band:

£22,000 to £27,000 pa depending on qualifications

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

As an ICT Tutor you will be responsible for planning and teaching ICT User skills and the curriculum and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or complete assessments.

You will bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for IT
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for IT

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Full-time

Salary Band:

£22,000 to £27,000 pa depending on qualifications

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The Leadership and Management Tutor and practitioner will be responsible for planning, teaching related qualifications and the curriculum, and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or complete assessments.

You will bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Group at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for leadership and management
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£23,000 to £27,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

The post-holder will be competent to deliver one or more of the following at level 2 or higher:

• Business Administration*
• Business Enterprise
• Business Improvement skills
• Customer Service*
• Functional Skills in English/Maths/IT*
• ILM / Human Resources
• Social Media*
• IT / SEO

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject areas
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford or Stansted are most favourable, we would consider Peterborough, Clacton or Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£21,000 to £26,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

The Employability Tutor will be creative and engaging to ensure individuals achieve their qualification(s). You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject area
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Postions available in Ipswich, Peterborough, Thurrock/Romford, Watford and Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance and Implementation Manager

Contract Type:

Permanent

Salary Band:

£22,000 to £27,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford or Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Youth Programmes

Contract Type:

Fixed Term

Salary Band:

£18,000 to £23,000 pa

Background

TCHC are a Grade 2 Good Ofsted Independent Training Provider that have been awarded an ESFA Traineeships contract for 19 – 24 year olds in the West Midlands, East of England and London areas. The post holder will be accountable for maximising and managing the performance of training provision for Traineeships across the organisation. You will ensure all agreed contractual and company targets are achieved through effective leadership of the team and by building an environment in which the company can develop and prosper.

Purpose of Job                  

• To support business growth activity in order to meet agreed targets and budgets
• Develop a Traineeship curriculum that meets employers and learners needs
• To keep up to date with the latest developments and changes within the sector and to cascade and translate into a workable operation on traineeships
• To engage with all relevant stakeholders’ and to effectively manage and deploy team members to meet financial, administrative and quality targets and objectives in line with the overarching strategy of the company

Over-arching KPIs

• Contractual profile and compliance
• Qualification Achievement Rates (QAR) and Minimum Levels of Performance (MLP) targets
• Financial contribution and budgetary targets
• OFSTED compliance

Key Responsibilites

• Development of strategic partnerships and business opportunities with employers, partners, funding bodies and others to actively grow the number and range of Traineeships
• Actively promote and raise the profile of TCHC Group as a Traineeship provider
• Lead and successfully deliver required levels of performance across the range of Traineeships within the allocated area of operations in the West Midlands, East of England and London
• Design and implement a business strategy for Traineeships with effective employer and stakeholder engagement to grow the core business in line with the overall strategic plan
• Responsible for setting and achieving budgets and targets and ensure financial targets are met
• To provide company Operational Managers and the Directors with information and reports as requested, to include month end reports, contractual performance updates and financial data
• Make effective use of the Performance Management process to ensure company and contractual KPIs are met within the area
• Liaise with the Digtial Content and Media Manager to ensure the marketing of Traineeships meets the requirements of the contract and curriculum offer to be circulated and shared internally and externally
• To analyse results from employer and learner questionnaires for the area and use data to set a development plan for area teams where applicable
• Liaise with the Employer Engagement Manager to ensure the promotion and sales of Traineeships within the business is aligned to the curriculum offer and business strategy
• Build and maintain Relashionship with key stakeholders or referrals of young people onto our Traineeships programme
• Promote within the company what a good Traineeship is to ensure our high standards of training delivery and work placements are organised and delivered for young people
• Implement robust processes to ensure the end to end journey for the learner and employer is successful with the clear delivery plan for the training and work placement that is co-designed with the employer
• To deliver an exemplary level of customer service to all apprentices, learners and stakeholders
• Ensure that the Traineeship curriculum and employer engagement provides good progression routes into Apprenticeships
• Ensure that all operations take place in line with required company policies and procedures
• Negotiate, implement and successfully deliver local projects or contracts to meet required levels of performance
• Support, advise and guide Managers to manage designated areas to deliver required results in terms of agreed KPIs, finances, quality and resources
• Proactively maintain detailed knowledge of the company’s products/services and government funding guidance and audit requirements and ensure that these are disseminated, maximised, understood and complied with
• Provide the Head of Youth Programmes with updates and recommendations in respect of Traineeship initiatives and Local Market Initiatives to deliver continuous improvement
• To conduct detailed market research and industry data and research to check the company is above the national benchmark and that realistic plans are informed to position the company for further contract value or funding opportunities with stakeholders or other relevant agencies
• Ensure high quality and accuracy of data, MI and auditable documents across the team
• Monitor monthly financial performance and analyse monthly HUB reports to ensure payments accurately reflect activity
• Ensure identified areas of best practice are shared across the team
• Prepare costings as required to ensure delivery is cost effective
• To support and monitor quality structures and resources, in consultation with the Director of Quality and Quality Manager to deliver high quality programmes across all aspects of teaching, learning and assessment
• Attend contract meetings or product launches as necessary and present as required
• Ensure the teams achieve Company stated MLP and QAR completion rates
• To work with designated IQAs, Quality Manager and the Director of Quality to ensure quality processes and Awarding Organisation requirements are maintained at all times
• Ensure compliance with Health and Safety, Safeguarding, Prevent, British Values and Equality & Diversity and Data Security / Data Protection legislation and company policies and procedures in respect of these areas
• To work collaboratively with the administration team on all data entry to ensure all ESFA and other paperwork is correct and in line with funding, contractual and awarding organisation requirements
• To monitor performance and inform appropriate directors of any identified risks with actions to eradicate and prevent risk
• Evaluate and monitor performance through the Self-Assessment and Quality Improvement processes, supporting production of the self-assessment report
• To ensure areas of improvement are identified and addressed through a regularly monitored Quality Improvement Plan to drive continuous improvement
• Ensure stakeholder feedback is undertaken in line with company standards, it is regularly analysed and improvements made in response to any areas of underperformance  
• To support on audits, OFSTED inspection or other accreditations as required

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications, and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

Job Title:

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Business Development Director

Contract Type:

Permanent

Salary Band:

£35,000 to £42,000 pa

Purpose of Job                  

This is a unique role within the business development department, combining bid management and the implementation of successful tenders working with the Business Development Director and others in the business.

You will support TCHC’s growth aspirations by winning new business through high quality bid development, expressions of interests to lead organisations, broader sales activity and shaping our markets through strategic insight. The postholder will produce professionally written proposal content that clearly articulates the organisations value proposition while getting directly involved in the bid development process, including planning, analysis of requirements, storyboarding, and the production of high-quality written content to tight demanding deadlines.

You should have experience working on complex bids to tight deadlines, ideally from a Project Management perspective. You must have worked with multi-layered sales/implementations/operations teams on the bid process and be competent when navigating Microsoft Office (PPT/Word/Excel), SharePoint, and other bid/proposal related tools. You should have high ethical standards, take personal accountability for everything you do, and always want to be the best. You must be adaptable, flexible and be happy working on your own initiative, working in Watford and other TCHC locations as required.

You will work to implement TCHC’s business plan and 5 year strategy with an action plan to achieve the key objectives as per the milestones in the business plan. You will support with Business Planning and the resource modelling work that underpins it, as well as reporting against the business plan commitments.

This individual will be instrumental in the mobilisation and implementation of new contracts and projects meeting timeline and budget requirements, completing mobilisation plans and Gannt charts for new contracts and projects. Working with internal colleagues to ensure sufficient staffing, supply chain delivery, performance targets and commissioner requirements ensuring all projects are implemented within contractual obligations and regulatory requirements.

In return you will get to join a dynamic and energetic organisation passionate about tranforming people’s lives where all staff are given the opportunity to engage in the leadership and direction of the organisation. Our values of trust, responsibility, integrity and partnership working underpin everything we do and we pride ourselves on a work culture which fosters innovation, creativity and personal passion.

Main Tasks & Responsibilities

• Put together compelling responses and information as required in bids, EOI’s, and emails to internal and external stakeholders and commissioners
• Ensure there is quality delivery of provision planned and implemented to meet the needs of each individual and commissioner requirements
• Make decisions on the information provided to you to ensure there is smooth delivery of the projects within TCHC including: Target profiles & Volume that meets commissioners requirements, provides value for money, margins of profit as required and is achievable
• Understand financial targets and develop an action plan to achieve this alongside the Head of Finance, Business Development Director, Managing Director, Programmes Director and Programme Managers
• Work closely with Business Development Director to understand company vision and priorities and develop an action plan to implement these.
• Ensure the projects are planned and implemented to ensure they are managed effectively and with proper regard for propriety, value for money and financial controls
• See through successful tender to award with effective mobilisation ensuring projects are staffed and resourced effectively with the recruitment of operational staff to meet the contract requirements working with colleagues to ensure new projects are mobilised successfully as part of handover to operations
• Ensure all internal staff and stakeholders are clear on project and contractual requirements as part of mobilisation with information, guidance and training organised as required
• Develop strategic partnerships and attend meetings with key stakeholders, supply chain partners, LEP’s, and commissioners with effective engagement to ensure consistency in the strategic approach within TCHC.
• Support with the drafting and finalisation of SLA’s with supply chain partners with accurate financial allocations, financial models for the payments on outputs and result and key deliverables on projects working with the Supply Chain Manager, Programme Manager to be passed to approval to the Business Development Director and Managing Director
• Ensure there is successful procurement and selection of new supply chain partners with effective due diligence checks carried out
• Meet with commissioners for project inception and onboarding meetings and with key partners, stakeholders and supply chain partners sharing and circulating information to ensure key actions are completed
• Ensure effective reports are produced and presented for the benefit of colleagues, funding bodies, and other strategic partners on a regular basis.
• Ensure that the appropriate evaluation mechanisms are in place as required by TCHC and the funding bodies
• Provide regular feedback on activity to the Business Development Director and Board with regards to upcoming opportunities, bids due, bids submitted, EOI’s completed, Partnership agreements, with effective tracking to demonstrate performance and implementing growth plans and any appropriate business case requests for growth or improvement plans for funders and commissioners

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

HR

Contract Type:

Permanent

Salary Band:

£20,000 to £26,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004. Since then TCHC has grown rapidly and gained a wealth of experience working with organisations including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across all industry sectors. Our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The Recruitment Coordinator will identify, and secure Internal staff to support all areas of the Business where a new hire is required. They will be responsible for working with Directors and Managers to ensure we have a pipeline of applicants for new and potential vacancies with TCHC. The Coordinator will also assist when needed the Employer Engagement team in sourcing of Apprentices for our Employers.

TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training.  The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback.  

Your success will be measured by the number of internal vacancies filled without using external agencies and filling internal vacancies in a timely manner.

Main Tasks &Responsibilities

• Utilise Linkedin, job boards and associated groups to source potential employees for open vacancies
• Develop a good understanding of the type of vacancies and person specifications we recruit for.
• Complete Training Needs Analysis and Organisation Needs Analysis for all open vacancies
• Liaise with Directors and Line Managers to establish their recruitment needs.
• Head Hunting relevant personnel that meet our vacancy needs
• Approaching and speaking to people through Linkedin that have the industry sector and skill set for open vacancies
• Conducting 1^ST Interviews with potential candidates
• Completing interview paperwork to collate ready for submission to Line Managers
• Arranging Line Manager interviews and ensuring they have required paperwork and support to complete interviews
• Sending completed Employment offer form to HR/MD for approval to issue the contract.
• Responsible for preliminary checks following the Safeguarding recruitment such: liaise with the IQA department for quality checks; Prohibition checks for teaching staff; right to work, IDs checks; DBS; checking references.
• Preparing and Sending Offer Letters.

• Complete administration for New Starters such entering info into SCR, open the BrightHR account, upload collected documents such CVs, interview questions and IDs into HR share point.
• When required supporting the Employment Engagement team to source Apprentices for open Apprenticeship Vacancies
• Collating CV’s and profiles for Apprenticeship Vacancies
• Supporting the Employment Engagement to identify potential employers to sell our services to and approach them to discuss our Apprenticeship and Training Services as required

Skills and Experience Required:     

• Experience of recruitment practice and services.
• Experience of successfully delivering against KPIs.
• Headhunting experience.
• Previous Experience of sourcing a variety of different applicants
• Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication.
• Flexible with the ability to respond quickly and positively to changes.
• Strong attention to detail.
• Target driven with a proven track record of delivering targets whilst responding to tight deadlines and multiple pressures.
• Market awareness within the employment and skills sector.
• Ability to work within a team as well as independently.

Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK.

Job Title:

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Relationship Manager

Contract Type:

Fixed Term

Salary Band:

£18,000 to £24,000 pa

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004. Since then TCHC has grown rapidly and gained a wealth of experience working with organisations including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across all industry sectors. Our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The Specialist Employment & Skills Adviser (“Adviser”) will identify, and secure Apprenticeship and training starts through business development, engaging with employers and individuals promoting our training offer. The Adviser will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs.

TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training.  The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback.  

Your success will be measured by the number of employer engagements with Apprenticeship, Training starts and outcomes that support TCHC projects. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects.

Main Tasks &Responsibilities

• Utilise sales, business development, marketing, and networking techniques to attract business from client companies.
• Develop a good understanding of client companies, their industry, what they do, their work, culture, and environment to upsell across opportunities.
• Complete Training Needs Analysis and Organisation Needs Analysis as required with employers over the telephone or face to face.
• Liaise with the Programme, Departmental and Senior Managers to ensure sharing of performance data against individual KPIs and target revenue, as well as programme viability.
• Collaborate with our Digital Content and Media Manager to advertise our services in your defined area(s) and obtain case studies.
• Generate opportunities through marketing and attend promotional events to raise brand awareness.
• Work towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
• Be creative in reviewing recruitment practices to ensure effectiveness of recruitment and selection techniques.
• Engage with stakeholders committed in projects to maximise referral networks (this includes but is not exclusive to working with Employers, Local Authorities, Job Centre Plus, Schools, Colleges, Universities, Community Organisations, Training Provider Networks, and any others as required).
• Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contracts deliverables.
• Prepare for and attend monthly caseload review meetings with your line manager and team meetings with colleagues.
• Complete accurate, eligible, and appropriate paperwork for funding evidence requirements of the projects.
• Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits.
• Apply project management techniques to effectively account manage employers and account for potential risks or issues to pre-empt barriers.
• Collaborate with the Gateway Team to coordinate training delivery and maintain a high standard for customer service and experience.
• Liaise with TCHC staff across a range of programmes regarding job opportunities and building relationships to ensure CVs and candidates are put forward for appropriate vacancies or opportunities.
• Gain and maintain local knowledge from Advisers and JCP staff regarding new openings, recruitment drives and redundancies.
• Record, update and own your information via the database/CRM in line with company processes and procedures.
• Keep up to date with labour market intelligence e.g. legislation, professional, and academic developments.
• In addition, the post holder may be asked to carry out other reasonable duties appropriate to their experience, qualifications, and level, across the geographical area that TCHC operates in.

Skills and Experience Required:     

• Experience of employer engagement.
• Experience of recruitment practice and services.
• Experience of successfully delivering against KPIs.
• Sales experience.
• Tele-sales and cold calling experience.
• Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication.
• Flexible with the ability to respond quickly and positively to changes.
• Strong attention to detail.
• Target driven with a proven track record of delivering targets whilst responding to tight deadlines and multiple pressures.
• Market awareness within the employment and skills sector.
• Ability to work within a team as well as independently.
• Car owner/driver essential.

Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK.

Job Title:

Location:

Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

NALEP Programme Manager

Contract Type:

Fixed Term to March 2022

Salary Band:

£20,000 to £25,000 pa

Purpose of Job

To engage with the partners of a BBO project to support a cohesive partnership to deliver the targets and objectives of the BBO and To support participants and advisors:

• To support the recruitment of participants onto the project as required
• To hold a small interim caseload of participants when the project capacity has been reached and undertake direct delivery to BBO participants as required
• To support delivery advisers within the partnership with complex cases, including conducting joint meetings with participants as required.
• To work together with the Community Engagement Adviser to promote TCHC courses across the partnership, and help to identify where there is a need for Information, Advice and Guidance from particiants.
• To support the Community Engagement Adviser to co-ordinate and deliver workshops to advisers around topical themes, such as Safeguarding updates.
• To work together with the Relationship Employment Consultant to promote employment opportunities, and help to identify employment and training needs of participants on the project.
• To ensure frontline staff have a comprehensive database of provision such as training and employment opportunities for their participants to aid progression
• To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
• To chair a monthly adviser team meeting.

• To assist partners and TCHC with the completion of BBO Participant paperwork, participant queries and/or eligibility requirements
• To support the Administration team at Stansted with partnership queries
• To collect and analyse data in order to assist the BBO Programme Manager with partner performance reviews
• To promote the BBO projects and the work of TCHC at every given opportunity, including attending events and networking opportunities, such as the jobs fairs.
• Be able to travel to locations across Suffolk, Cambridgeshire, Peterborough, Stansted and elsewhere as required.

Main Tasks & Responsibilities

• Promote the BBO project to reach individuals who would benefit from it by e.g. attending Job Fairs
• To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
• To ensure paperwork submissions are in compliance with the National Lottery Community Fund and Euopean Social Fund requirements
• To be fully conversant with current ESF and Big Lottery guidance and paperwork
• To support the Programme Manager in the quarterly audit submissions, including feeding infomarion to the programme manager to complete required documents and checking of participant sample audits to ensure compliance.
• To analyse and review data, including project performance, soft outcomes, equality and diversity and Job Centre figures to ensure targeted response from partners. 
• Promote the BBO project to local stakeholders e.g. Job Centres, Local Authorities, and other community organisations to raise the profile of the BBO project and its legacy and to generate referrals
• Build links with other local organisations / stakeholders in order to benefit the partnership and their participants and to be a potential referral source
• Build links and relationships between partner organisations
• Source appropriate provision, volunteering opportunities, work experience, training opportunities and job opportunities and develop a user friendly Database to share regularly to the partnership
• Chair the Delivery Partners Group Team Meetings that brings together delivery advisers to communicate updates, to share best practice and resolve challenges.
• Deliver activities to meet KPI’s and contract outcomes, including maintenance of Client records in accordance with Big Lottery/ ESF regulation and as agreed with the Programme Manager
• To be fully aware and compliant of company policies and procedures, including following GDPR regulations.
• Build links and relationships across other BBO projects TCHC lead on, offering support and guidance as required.

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

GCGP Programme Manager

Contract Type:

Fixed Term to March 2022

Salary Band:

£20,000 to £25,000 pa

Purpose of Job

To engage with the partners of a BBO project to support a cohesive partnership to deliver the targets and objectives of the BBO and To support participants and advisors:

• To support the recruitment of participants onto the project as required
• To hold a small interim caseload of participants when the project capacity has been reached and undertake direct delivery to BBO participants as required
• To support delivery advisers within the partnership with complex cases, including conducting joint meetings with participants as required.
• To work together with the Community Engagement Adviser to promote TCHC courses across the partnership, and help to identify where there is a need for Information, Advice and Guidance from particiants.
• To support the Community Engagement Adviser to co-ordinate and deliver workshops to advisers around topical themes, such as Safeguarding updates.
• To work together with the Relationship Employment Consultant to promote employment opportunities, and help to identify employment and training needs of participants on the project.
• To ensure frontline staff have a comprehensive database of provision such as training and employment opportunities for their participants to aid progression
• To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
• To chair a monthly adviser team meeting.

• To assist partners and TCHC with the completion of BBO Participant paperwork, participant queries and/or eligibility requirements
• To support the Administration team at Stansted with partnership queries
• To collect and analyse data in order to assist the BBO Programme Manager with partner performance reviews
• To promote the BBO projects and the work of TCHC at every given opportunity, including attending events and networking opportunities, such as the jobs fairs.
• Be able to travel to locations across Suffolk, Cambridgeshire, Peterborough, Stansted and elsewhere as required.

Main Tasks & Responsibilities

• Promote the BBO project to reach individuals who would benefit from it by e.g. attending Job Fairs
• To hold regular monitoring meetings with delivery partners, including identifying outstanding actions and target progression.
• To ensure paperwork submissions are in compliance with the National Lottery Community Fund and Euopean Social Fund requirements
• To be fully conversant with current ESF and Big Lottery guidance and paperwork
• To support the Programme Manager in the quarterly audit submissions, including feeding infomarion to the programme manager to complete required documents and checking of participant sample audits to ensure compliance.
• To analyse and review data, including project performance, soft outcomes, equality and diversity and Job Centre figures to ensure targeted response from partners. 
• Promote the BBO project to local stakeholders e.g. Job Centres, Local Authorities, and other community organisations to raise the profile of the BBO project and its legacy and to generate referrals
• Build links with other local organisations / stakeholders in order to benefit the partnership and their participants and to be a potential referral source
• Build links and relationships between partner organisations
• Source appropriate provision, volunteering opportunities, work experience, training opportunities and job opportunities and develop a user friendly Database to share regularly to the partnership
• Chair the Delivery Partners Group Team Meetings that brings together delivery advisers to communicate updates, to share best practice and resolve challenges.
• Deliver activities to meet KPI’s and contract outcomes, including maintenance of Client records in accordance with Big Lottery/ ESF regulation and as agreed with the Programme Manager
• To be fully aware and compliant of company policies and procedures, including following GDPR regulations.
• Build links and relationships across other BBO projects TCHC lead on, offering support and guidance as required.

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Stansted

Working Hours:

9.00 am to 5.00 pm

1/2 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Administration Manager and Project Coordinator

Contract Type:

Permanent

Salary Band:

£16,000 to £19,000 pa

Purpose of Job

An Administrator to carry out data input, maintain spreadsheets, and reconcile financial submissions and claims from our Partners along with other general administration tasks. Accuracy with an attention to detail and high quality is required and completed in a timely manner to deadline ensuring that all records and administration are audit and contract compliant.

Main Tasks & Responsibilities

• We are looking for an individual that has a very good eye for detail.

• Ability to work well in a team and on your own initiative
• To review Monthly Financial claim submissions from Partners for compliance to contract specific requirements and complete contract claim spreadsheets
• To submit Quarterly claims following contract and corporate guidance to meet set deadlines

• Ability to communicate to Partners on the phone, email and respond to projects and/or financial queries

• To collate and check all Participant forms and produce concise Participant files electronically and hard copy
• To complete precise data entry onto the relevant data systems.
• To create and maintain Excel spreadsheets as required.
• To liaise with Internal and External (Partners) advisers by telephone and email.
• To follow up on missing paperwork and troubleshoot to ensure compliance in preparation for audit.
• To accurately store all Project paperwork in a timely manner.
• To work as part of the team in ensuring that the systems and processes are adhered to
• In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Location:

Travel across the East of England and other TCHC delivery areas as required

Working Hours:

9.00 am to 5.30 pm, flexibility on hours may be required

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Technology Training

Contract Type:

Permanent

Salary Band:

£32,000 to £38,000 pa

Purpose of Job

TCHC Group are looking for enthusiastic and qualified tutor/learning coaches to support the delivery of our technical courses and Digital Apprenticeship programmes. Applicants require a minimum competency in Training and Assessing for 2 or more subject specific standards:

• Infrastructure Technician Level 3
• Software Developer Level 3/4
• Digital Marketer Level 3
• Cyber Security Level 3/4
• Network Engineer Level 4
• Data Analyst Level 4
• IT Technical Salesperson Level 3

Your role will be to ensure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2. This role combines teaching and learning alongside assessment.

Roles are available across Herts, Essex, Norfolk, Suffolk and Cambridgeshire as required - travel is integral to the job.

Day to Day Tasks

• Planning and delivering vocational training programmes and workshops
• Observing and assessing candidates in their workplace
• Reviewing and assessing candidate portfolios of evidence using our e-portfolio system
• Delivering Functional Skills in Maths and English at the required levels
• Use CRM and IT assessment tools to monitor and evidence workload and Apprentice progression
• Providing constructive feedback and offering advice and support to meet and exceed the required standards
• Support the learning process through use of digital learning resources and facilitating workplace on-the-job and off the job training as required
• Plan the assessment process with learners and employers – observe, via remote delivery and learning to record assessment, feedback and complete all relevant documentation
• Engage and coach the learner’s line manager to provide adequate support and guidance needed by the learner during the working day.
• Provide information, advice and guidance throughout the learner’s qualification
• Provide learners with all the relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Signing off the award when all the requirements have been met in line with End Point Assessment organisation conditions.
• Maintaining records of candidates' progress to ensure deadlines for completion are met
• Working closely with employers, ATT/TCHC training and quality staff and managers
• Working with the ATT/TCHC training and quality staff and managers, to ensure all quality assurance requirements are met, as part of the continuous quality improvement requirements set by awarding organisations and external bodies
• Any other duty which from time to time, may reasonably be required to meet the needs of ATT/TCHC

Key Competencies: 

• To ensure compliance with Safeguarding, Prevent, Equality and Diversity, Health and Safety and British Values and all other appropriate policies, procedures and legislation
• Have a full understanding of the OFSTED Education Inspection Framework and ESFA Funding Rules for Levy and Non-Levy Employers
• Being well organised with a methodical approach to work using strong digital skills and technology to support the learner journey.
• Having excellent communication skills
• Being supportive, tactful and patient
• Being able to work alone and as part of a team
• Data collection and create accurate reports
• Be able to develop learners to achieve across the apprenticeship standards
• The ability to relate to people at all levels
• Being able to explain the values / benefits of training and Apprenticeships to learners and employers
• Being able to clearly explain complex topics
• Have a strategic and commercial attitude
• Be a creative, lateral thinker and energetic team player with a high level of enthusiasm
• Have the ability to prioritise and work under pressure with good time management

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Job Title:

Location:

Field Based/Essex/London/Herts

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Apprenticeships

Contract Type:

Permanent

Salary Band:

£32,000 to £38,000 pa

Purpose of Job

TCHC Group have an exciting opportunity for a qualified and experienced L2, L3 & L4 Rail Technician Apprenticeship Learning Coach/Assessor for apprentices emerging from the Rail Engineering Technician and where possible, Engineering Advanced Technician standards:

https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-operative/

https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-technician/

https://www.instituteforapprenticeships.org/apprenticeship-standards/rail-engineering-advanced-technician/

Main Tasks & Responsibilities

Key responsibilities include:

• Delivery of an effective programme of learning in Rail Engineering, and more specifically the above Apprenticeship Standards
• Teaching/Learning and Assessing learners Skills, Behaviours and Knowledge
• To plan, establish and sustain good relationships with all learners and employers
• Contribute to the design and delivery of courses. This may include but not restricted to scheme of work, lesson plans, course material, hand-outs, individual learning plans, reviews and other student related paperwork
• Establish strategies for dealing with poor attendance, punctuality, behaviour and class performance
• Keeping registers and other student information as required by funding rules and for statistical purposes
• Liaise with Line Manager (and other staff members) to ensure a smooth running of the apprenticeships
• Undertake additional work to ensure quality and compliance is met to the highest standards.
• Undertake administrative duties associated with the learning programmes

Education / Qualifications

• L3/4 or above qualification in Rail Engineering
• Must have Teaching qualification (PTLLS or above)
• Must have Assessor qualification (A1, TAQA or equivalent)
• Knowledge and familiarity with Rail Standards/End Point Assessment Requirements

Experience

• Experience working within the Rail Industry
• Proven track record of successful completion of portfolios with success rates
• Competency in completing course compliance documentation in line with ESFA guidelines
• Experience of teaching post-16
• Experience of assessing
• Experience of Ofsted inspections and the Education Inspection Framework

Knowledge

• Knowledge of current policy in the Skills Sector and how this applies

Skills/abilities

• Ability to work independently demonstrating initiative and proactivity
• Excellent interpersonal skills and have the ability to communicate concerns, complex / contentious issues in a diplomatic manner that does not offend or escalate
• Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them
• Ability to deal with changing priorities, work under pressure, work to tight deadlines and be flexible
• Ability to work collaboratively with staff at all levels across the Company and with external stakeholders and committed to teamwork
• Good standard of numeracy
• Experience of working with Microsoft Word, PowerPoint, Excel and Outlook

Personal qualities

• Self-motivated and keen to learn
• Ability to adapt and work flexibly when required
• High level of attention to detail and accuracy
• Determination and has the ability to achieve deadlines
• Ability to work as a team member as well as using own initiative
• Be able to work effectively within a multi-disciplinary team and establish relationships across the Company and with outside organisations
• Excellent communication skills and the ability to manage difficult situations
• Problem solving and decision-making skills
• Smart appearance and professional attitude
• Ability to work closely with senior managers and staff at all levels
• Able to demonstrate systematic approaches to work

TCHC is committed to safeguarding children, young people, and vulnerable adults. All appointments are subject to a satisfactory enhanced DBS disclosure

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

(Driving License & access to own vehicle Required)

Job Title:

Location:

Travel across East London and Essex

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Quality Assurance

Contract Type:

Perm/Part-time/Associate contract

Salary Band:

Competitive

Purpose of Job

TCHC Group is an OFSTED Grade 2 private training provider primarily operating within the six counties of the East of England. We have direct funding from the Education and Skills Funding Agency (ESFA) providing Apprenticeships, Traineeships, Study Programme, Adult Programmes and other bespoke training programmes.

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support all the TCHC Group delivery working across different programs and provision to ensure that Learning Coaches are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme. We are specifically looking for an IQA,who is competent to sample some the following subjects and levels:

• Rail Engineering Operative Level 2
• Rail Engineering Technican Level 3
• Rail Engineering Advanced Technican Level 4

Our delivery teams are professional, highly qualified and experienced, recognised by our awarding organisations by giving us Direct Claim Status for most of our qualifications. Our External Quality Assurers continually praise our delivery teams and internal quality processes and we want to build on this quality, so we can become a Grade 1 OFSTED provider.

Travel is essential for this role.

Main Tasks & Responsibilities

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

• Work with the Head of Quality Assurance to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls to include invigilation
• Compile and maintain IQA Sampling Plans to cover all Trainers and Assessors/Learning Coaches and Qualifications
• Carry out and record appropriate Formative/Summative IQA duties according to the QA strategy
• Provide all requested reports to inform the Head of Quality Assurance and other Senior Managers and Directors of IQA activity
• Arrange and facilitate appropriate Standardisation activities and liaise with management for additional coaching and training activities when required
• Advise and guide Trainers and Assessors/Learning Coaches on how to deliver programmes to ensure timely achievement of Qualifications, Frameworks and Standards to awarding body requirements
• Monitor and amend progress indicators as required and provide Trainer and Assessor/Learning Coaches evaluations to support Performance Management
• Disseminate best practice through coaching and standardisation, incorporating latest information from awarding organisations and senior management. Including, utilisation of Schemes of Work
• Ensure all appropriate paperwork, documents, online systems are utilised efficiently and stored in a safe and secure manner in accordance with GDPR.
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status
• Support the implementation on the Apprenticeship Standards including End Point Assessment (EPA)
• Any other duty which, from time to time, may reasonably be required to meet the needs of the TCHC Group.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Job Title:

Quality and Safeguarding Co-ordinator

Location:

Watford/Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

TCHC is looking for an enthusiastic Quality and Safeguarding Coordinator based at our offices in either Watford or Stansted. Travel is a part of this role when required.

The ideal candidate will have a passion for Quality Assurance or be willing to learn with a keen eye for detail and be a team player.You will be working in a busy environment and you will need to be good at multi-tasking and be able to engage with customers on the phone, face to face and virtually. You will be required to work with the Quality and Safeguarding Teams and others to support with paperwork and Safeguarding queries, errors, and compliance checks.

Training and development will be provided to the successful candidate, there will be a requirement to successfully complete a Safeguarding Designated Person qualification as part of this role which will be paid for by the company.

Main Tasks & Responsibilities: Safeguarding learners, staff, and others: To undertake and pass a Safeguarding Designated Person qualification. Organise Safeguarding meetings, training, and events. Keep a Training record of all Safeguarding learning undertaken. Manage Safeguarding referrals and handle cases for learners, staff, and others. Refer cases to other agencies when required. Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools. Create Safeguarding reports for management. Provide advice and guidance to staff on Safeguarding concerns raised. Raise awareness of Safeguarding and Prevent strategies and policies. Carry out compliance checks. Always maintain confidentiality.

Quality and Compliance: To provide admin support to the Director of Quality and the Quality Manager. To book Partner meetings, training, and events. Undertake compliance checks. To provide programme updates to Partners. To investigate non-conformance and report in line with TCHC policies. Take minutes for meetings when required

General: Follow Data Protection and GDPR regulations and raise awareness of compliance Manage data and information using our management information systems. Ensure all messages and correspondence are dealt with efficiently and promptly.Type up minutes, letters, reports, and other documents – printing, photocopying, and scanning when required. Undergo training as and when required to meet job role requirements.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced DBS checks will be a requirement for this position.

Job Title:

Admin Co-ordinator

Location:

1 Vacancy available in each of: Ipswich, Peterborough, Clacton-on-Sea and Romford/Thurrock

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To carry out data inputting and administration tasks to the highest quality to ensure that all records are audit and contract compliant.

Main Duties

• To collate and check all learner forms and make up concise learner files.
• To carry out precise data entry onto all existing and new data systems
• To maintain Excel Spreadsheets
• To liaise with advisers and external partners by telephone and email.
• To chase missing paperwork and trouble shoot to ensure audit compliance.
• To accurately file all learner paperwork in a timely manner.
• To answer telephone enquires relating to the projects
• To work as part of the team in ensuring that systems and processes are adhered to.
• To support Project Manager, as required.
• To carry out learner support where needed.

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Employer Engagement Adviser

Location:

5x Vacancies available in Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

The Employer Engagement Adviser (“Adviser”) will identify, and secure Apprenticeship and training starts through business development, engaging with employers and individuals promoting our training offer. The Adviser will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs.

TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training.  The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback. 

Your success will be measured by the number of employer engagements with Apprenticeship, Training starts and outcomes that support TCHC projects. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects.

Job Title:

Gateway IAG Adviser

Location:

3x Vacancies available in Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To provide admin support to the team.

To complete your Business Administration Apprenticeship programme.

To complete your L2 Certificate in Information Advice or Guidance

Entering learner records on to TCHCs Learner management system.

Complete Funding Application Forms

Providing Information, Advice or Guidance about a range of issues, such as careers, education, equal opportunities and referring learners to specialist agencies as appropriate to their needs

Deliver Education Induction to new learners, including supporting learners through relevant assessments.

Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews

Printing, photocopying and scanning.

Putting together Adviser/Tutor Packs ensuring they are complete and ready for collection/delivery.

Deliver a positive experience to new learners, ensuring they engage with you and the programme.

Achieve the Customer Service Standards required on the programme

Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a learner’s personal circumstances, ambitions and goals.

Assist in the filing of learner records and other TCHC documents.

Ensuring all messages and correspondence are dealt with efficiently and promptly.

General administration duties as required.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Gateway Customer Service Executive

Location:

2x Vacancies available in Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

Take inbound calls and make phone calls to customers to book onto training courses and book appointments with an appropriate Personal Adviser/Tutor/Learning Coach - using Diary Management, Excel Spreadsheets, and Client Relationship Management tools

Nurturing leads and accounts who are not currently ready to convert

Generating and booking qualified appointments for the Company’s Personal Adviser’s, Tutors, Learning Coaches and Business Development team

Ensuring that customer data is kept up to date and accurate

Providing overall business development support to the TCHC Group of companies

Maintain market and product knowledge

Working with the Gateway Projects Manager to meet monthly performance targets

Ensuring Advisers have relevant paperwork for training

Sourcing and booking venues for training

Preparing Purchase Orders

Provide attendance reports for referral providers/employers

Maintain Personal Advisers/Tutors/Learning Coaches calendars

Liaise with Personal Advisers/Tutors/Learning Coaches to ensure attendance in calendars is accurate

Liaise with Programme Managers for implementation of appropriate course dates/venues

Email customers with pre-course information regarding venue, Adviser/Tutor/Learning Coach details, dates and eligibility documentation

Email reminders and follow-up with customers to ensure attendance on training courses.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

IT Support Coordinator

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

This position is for an IT Support Coordinator to join the in-house IT team in order to help resolve and process inbound support requests for all internal IT systems. As TCHC's digital training offer continues to grow a key part of the role they will be the administration of our Digital Learning platform. They will work with the Head of Technology Training to ensure that all enquiries and issues relating to the system are dealt with promptly and escalated where necessary whilst also supporting managers, staff and learners to guarantee a high level of service with the administrative and customer service experience of the platform.

Outside of their work on the Digital Learning Platform the IT Support Coordinator will sit within the in-house IT department, they'll be responsible for first line processing of tickets and calls submitted from the organisations staff. As they progress over time and develop their own troubleshooting and technical skills they'll be expected to take ownership of these issues and provide a satisfactory resolution for the ticket submitter. They'll also support the IT team in their wider objectives by providing assistance in the setting up, configuration and roll out of a wide array of hardware and software.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Core Skills and Data Protection Coordinator

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

The ideal candidate will have a passion for learner service and administration, willing to learn and be a team player.  You will be working in a busy environment and you will need to be good at multi-tasking and be able to engage effectively on the phone and face to face.

You will be required to work alongside the Core skills Manager to improve the quality of provision whilst also making sure Service Delivery Targets are met.  You will also be required to support the Lead Data Protection Officer in ensuring that TCHC remain compliant in all areas of Data Protection.

Main Tasks & Responsibilities:

Support the Core Skills Manager, Programme Managers, Centre Managers, Director of Curriculum, Quality, Compliance and Safeguarding, Programmes Director and Business Development Director to take Core Skills forward in improving the quality of provision whilst ensuring the service delivery targets are met.  Coordinate and monitor the embedding of Core Skills across all provision.  Present progress data and analysis at meetings and to staff when required to do so.  Support the Quality Assurance Team in liaising with awarding bodies and external quality assurers and arrange moderation visits in conjunction with the quality manager where necessary.

Accurately complete all relevant paperwork in line with JCQ and TCHC requirements as well as awarding bodies.  To check invigilation documents for external and internal exams monthly in line with awarding body regulations and requirements.  To sample Speaking Listening and Communicating assessments for all levels monthly.  To raise purchase orders when required.  Assist in meeting company targets, retention, progress, and achievement of all learners.  Assist in the writing, design and development of programmes / courses and training manuals.

Comply with Health and Safety at Work Act 1974, Maladministration, Prevent and Safeguarding policies and practices and uphold equal opportunities and all other TCHC policies and procedures.  Undertake necessary in-house training and any training needs identified in the appraisal.  Assist the Core Skills Manager, Sub-Contractors and Associate Tutors to ensure that the quality of teaching and learning required by TCHC and the awarding bodies is met.

To complete Functional Skills audits in line with our quality assurance strategy annually for all programmes.  To support the Core Skills Manager in viewing the QAR data for core skills and action plan any areas of concern.  To organise meetings when required.  To take minutes of meetings when required.  To check funding drawdown when required.  To ensure that all Core Skills and Data Protection trackers are kept up to date.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Kickstart Administrator

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Contract Type:

Kickstart

Salary Band:

Purpose of Job

• Identifying potential Kickstart Employers and discussing the service TCHC can offer and sending relevant marketing literature.
• Processing new Kickstart Enquiries uploading onto allocated tracking sheet and preparing for uploads
• Responding to queries and information needed relating to Kickstart Enquiries and ensuring all enquiries are logged as per Kickstart Process
• Tracking Kickstart placements on programme to ensure the training delivery provided by TCHC is being adhered to.
• Carrying out support and mentoring calls with Kickstart Placements
• Generate opportunities through marketing and attend promotional events to raise brand awareness.
• Organising and booking in employer Kickstart placement employees onto training as required through our Kickstart Training Support Packages.
• Contacting employers monthly to collate evidence or support and mentoring in compliance to DWP guidelines.
• Carrying out employer review calls to discuss progression from Kickstart Palcement
• Upselling of all TCHC training and apprenticeship services to exiting and new Kickstart Employers
• Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contracts deliverables.
• Prepare for and attend monthly caseload review meetings with your line manager and team meetings with colleagues.
• Complete accurate, eligible, and appropriate paperwork for funding evidence requirements of the projects.
• Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Data Input Administrator

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Administration & Compliance

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To carry out data inputting and administration tasks to the highest quality to ensure that all records are ESF and ESFA audit and contract compliant.

You will need to collate and check all learner forms and make up concise learner files.

Carry out precise data entry onto all existing and new data systems

Maintain Excel Spreadsheets

Liaise with advisers and external partners by telephone and email.

Chase missing paperwork and trouble shoot to ensure ESF & ESFA audit compliance.

Accurately file all learner paperwork in a timely manner.

Answer telephone enquires relating to the ESF & ESFA projects

Work as part of the team in ensuring that all systems and processes are adhered to. 

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Tutor

Location:

Watford/Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Performance & Implementation Manager

Contract Type:

Kickstart

Salary Band:

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS). TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

The Kickstart Tutor will be creative and engaging to ensure individuals achieve in employment and vocational related qualifications. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement. You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

Main Tasks and Responsibilities:

Create effective schemes of works that clearly supports the learning process of individuals

Prepare and develop innovative lesson plans, designing and delivering group activities

Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement

Provide one to one support to learners where necessary

Hold a manageable caseload of learners

Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests

Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes

Provide appropriate encouragement, guidance and support to learners to help them progress

Prepare and submit up-to-date assessments of learners, across all relevant activities

Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

Prepare for and attend monthly caseload review meetings with your line manager

Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety

Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners

Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans

Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings

Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

Any complaints are raised accordingly in line with TCHC’s Complaints PolicyAct as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Apprenticeships Administrator

Location:

Stansted

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Apprenticeships

Contract Type:

Kickstart

Salary Band:

Purpose of Job

To provide admin support to the team.

Entering learner records on to TCHCs Learner management system.

Complete Funding Application Forms

Providing Information, Advice or Guidance about a range of issues, such as careers, education, equal opportunities and referring learners to specialist agencies as appropriate to their needs

Deliver Education Induction to new learners, including supporting learners through relevant assessments.

Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews

Printing, photocopying and scanning.

Putting together Adviser/Tutor Packs ensuring they are complete and ready for collection/delivery.

Deliver a positive experience to new learners, ensuring they engage with you and the programme.

Achieve the Customer Service Standards required on the programme

Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a learner’s personal circumstances, ambitions and goals.

Assist in the filing of learner records and other TCHC documents.

Ensuring all messages and correspondence are dealt with efficiently and promptly.

General administration duties as required.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Tutor - Multi Subject

Location:

Ipswich

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Youth Programmes

Contract Type:

Kickstart

Salary Band:

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.  Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

The post-holder will be competent to deliver one or more of the following (*primarily up to Level 2):

Business Administration

IT

Customer Service

Employability

Main Tasks & Responsibilities

Create effective schemes of works that clearly supports the learning process of individuals

Prepare and develop innovative lesson plans, designing and delivering group activities

Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement

Provide one to one support to learners where necessary

Hold a manageable caseload of learners

Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests

Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes

Provide appropriate encouragement, guidance and support to learners to help them progress

Prepare and submit up-to-date assessments of learners, across all relevant activities

Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

Prepare for and attend monthly caseload review meetings with your line manager

Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety

Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners

Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans

Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings

Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

Any complaints are raised accordingly in line with TCHC’s Complaints Policy

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:

Digital Platform Course Developer

Location:

Watford

Working Hours:

8.30 am to 5.00 pm OR 9.00 am to 5.30 pm

1 hour lunch

Monday to Friday

37.5 hours per week

Reports to:

Head of Technology Training

Contract Type:

Kickstart

Salary Band:

Purpose of Job

This role is the person who does all of the course content building and design on the TCHC Equal platform; to be done well this would be a full-time responsibility. TCHC has multiple courses that need to be transferred online in order to reduce face to face and remote visits. For example, if one of our Apprenticeship subjects was transferred online this could reduce the face to face/remote tutor delivery by half. To transfer apprenticeship course content online would require this course developer to work alongside a subject specific tutor and the quality team to transfer the vision of those tutors to an online version of their course. Transferring and maintaining this amount of course content online is a full-time job for whomever does this. They would be overseen by The Head of Technology Training to ensure consistency of design and quality.

In return you will get to join a dynamic and energetic organisation passionate about tranforming people’s lives where all staff are given the opportunity to engage in the leadership and direction of the organisation. Our values of trust, responsibility, integrity and partnership working underpin everything we do and we pride ourselves on a work culture which fosters innovation, creativity and personal passion.The main tasks & responsibilities will include; creating new projects and courses in our online platform. This includes producing project management timelines or activity planners for each course in development that they are working on. They will be working with the Head of technology to agree and plan year-round schedules of course maintenance and receive training on how to conduct all their duties including how to use the plantforms content mangment and course creation system.  They will  be performing course and platform maintenance; fixing issues that customers and staff report and then escalating issues to the platform developers.  

The will be working closely with Subject tutors to transform TCHC classroom course content and resources into online courses. The will work on continued development of course content on a weekly basis so that courses are both creative and constantly evolving. They will also assist the head of technology training in creating user guides for learners, tutors and Quality assurers and provide support for training staff. They will take proactive approaches to ensure Safeguarding and Prevent issues are raised accordingly, in line with TCHC’s Safeguarding Policy.

Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.