Job Title:	Digital and IT Internal Quality Assuerer
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Quality Manager
Contract Type:	EITHER Full-time/Part-time pro rata OR Assiocate
Salary Band:	£25,000 - £30,000 Assiocate rate £100-£130 per day.
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

 

Purpose of Job 

TCHC is looking for passionate and qualified Internal Quality Assurers to quality assure study programmes including:

• Digital Marketer Level 3
• Infrastructure Technician Level 3
• IT Technical Salesperson Level 3
• Network Engineer Level 4

 

We are looking for an experienced Internal Quality Assurer (IQA) who will, work alongside existing IQA staff, support all the TCHC Group delivery working across different programs and provision to ensure that Learning Coaches/Tutors are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme.

Travel is essential for this role.

 

Main Tasks & Responsibilities

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

• Work with the Quality Manager to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls
• Maintain IQA Sampling Plans to cover all qualifications and teaching staff
• Carry out regular summative and formative sampling as required
• Follow all company policies and procedures
• Chair standardisation meetings and take minutes
• Provide teaching staff with support based on their training needs
• Carry out Observations of teaching, learning and assessment as required
• Carry out compliance checks on learner reviews and other vital documentation relating to the learner journey
• Undertake regular CPD and record it using company documents
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assurered
• Visit offices and centres to conduct quality assurance checks and provide advice and suggestion for improvement
• Undertake qualifications where suitable as part of your own learning and development
• Check and update Schemes of Works as required
• Work with teaching staff to ensure learners complete timely
• Create teaching staff risk bandings in line with company requirements
• Carry out customer service calls to learners and employers to gain feedback on the quality of education they receive
• Be very familiar with key company policies
• Attend any training and meetings as required including external events
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
IQA qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Horticulture Internal Quality Assuerer
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Quality Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£25,000 - £30,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Internal Quality Assurers to quality assure study programmes including:

• Horticulture awards, certificates and diplomas

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support all the TCHC Group delivery working across different programs and provision to ensure that Learning Coaches/Tutors are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme.

Travel is essential for this role.

Main Tasks & Responsibilities

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

• Work with the Quality Manager to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls
• Maintain IQA Sampling Plans to cover all qualifications and teaching staff
• Carry out regular summative and formative sampling as required
• Follow all company policies and procedures
• Chair standardisation meetings and take minutes
• Provide teaching staff with support based on their training needs
• Carry out Observations of teaching, learning and assessment as required
• Carry out compliance checks on learner reviews and other vital documentation relating to the learner journey
• Undertake regular CPD and record it using company documents
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assurered
• Visit offices and centres to conduct quality assurance checks and provide advice and suggestion for improvement
• Undertake qualifications where suitable as part of your own learning and development.
• Check and update Schemes of Works as required
• Work with teaching staff to ensure learners complete timely
• Create teaching staff risk bandings in line with company requirements
• Carry out customer service calls to learners and employers to gain feedback on the quality of education they receive
• Be very familiar with key company policies
• Attend any training and meetings as required including external events
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
IQA qualification	√
Horticluture qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	HSC Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£22,000 - £29,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Adult Care Worker Level 2
• Lead Adult Care Worker Level 3
• Lead Practitioner in Adult Care Level 4
• Leader in Adult Care Level 5

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completions in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal / target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their appreicetship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularaly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Health and Social Care qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Generics Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£24,000- £29,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Customer Service Practitioner Level 2
• Customer Service Specialist Level 3
• Business Administrator Level 3
• Team Leader/Supervisor Level 3
• Operations/Departmental Manager Level 5

Your job is to make sure that all learners and Apprentices meet the occupationals standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completions in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal / target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their appreicetship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularaly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship.
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Digital Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£32,000 - £40,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Digital Marketer Level 3
• IT Technical Salesperson Level 3

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completions in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal / target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their appreicetship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularaly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	AAT Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£26,000 - £33,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Accounts Assistant Level 2
• Assistant Accountant Level 3
• Professional Accounting Technical Level 4

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completions in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal / target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their appreicetship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularaly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Warehousing Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£24,000 to £29,000 pa

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.  

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Progrmmes in the following subjects:

• Supply Chain Warehouse Operative Level 2
• Transport and Warehouse Operations Supervisor Level 3

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completions in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal / target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their appreicetship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularaly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Warehousing qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Team Leader
Location:	Thurrock and Romford
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Operations Director
Contract Type:	Permanent
Salary Band:	£25,000 to £27,000 per annum

Purpose of Job

You will be supporting the GAPS Study Programme. Managing and supporting team members, managing projects, planning and monitoring workloads and resources, delivering operatioinal plans, resolving problems, and building relationships internally and externally.

Working with individuals who may present challenges, your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting an ethos of continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Provide one to one support to staff
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Manage any learner and staff behaviour issues that arise
• Prepare and submit up to date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork and records of progress and to report all cases of learner sickness and absence
• Complete review paperwork and record learners' progress
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Provide learners and staff with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Meet agreed contract targets to ensure that revenue is secured
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised

• On going management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC
• Any safeguarding issues are raised accordingly in line with TCHC’s Safeguarding Policy
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Take a proactive approach to ensure Prevent and Safeguarding is embedded well into the delivery teams and in posters on classrooms before any engagement happens with learners, and through the programme of delivery
• Prepare for and attend monthly caseload review meetings with your line manager
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Act as an ambassador for TCHC Group Ltd at all times, providing key information to all parties involved within the learner journey

• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies
• Responsible in the recruitment of learners for the Centre
• Liaising and engaging with referrals, partners and stakeholders and attending meetings, forums and event
• Willing to travel and happy to support other departments and teams
• Work with other centres and teams to ensure sharing of best practice

• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to PTLLS/ CTLLS (or equivalent)		√
GCSE (or equivalent) in English and maths at grade C or above	√
Knowledge / Technical Skills
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as BKSB	√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Experience in develiering to a wide range of client groups incl. young people, their families and communities, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET, Apprentices, young people on Study Programmes and adults on Adult Learning Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.	√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

 

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

  

Job Title:	Personal Adviser
Location:	Thurrock, Essex
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week Flexibility on hours may be required.
Contract Type:	Full-time, Part-time
Salary Band:	£21,000 - £23,000 pro rota
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

Arrange and deliver a schedule of support for individuals aged between 15 and 24 including Information, Advice and Guidance sessions, Employability Skills and various other training courses and one to ones in line with local labour market opportunities.

Prepare individuals to become ‘job ready’ through effective Employability Skills with a quality CV, excellent presentation and interviewing skills and training sessions. Build confidence and motivation and support individuals in overcoming their barriers into Employment, Education, Kickstart, Traineeships and Apprenticeships.

Present the TCHC skills support offer to employers and individuals, in liaison with Jobcentre Plus, partner providers and other support agencies to engage with and meet contractual KPI’s.

To meet individual and team monthly KPI’s and targets as set out by TCHC.

Provide a qualitative support service to all clients and to engage and develop strong working relationships with agencies, partners and stakeholders.

Main Tasks & Responsibilities

• Manage a caseload of clients, through a journey from start to employment, training, or education.
• Presenting the TCHC offer to employers and clients who have requested support from the programme
• Interviewing clients on a one-to-one basis, on a face-to-face basis, via the telephone or Microsoft Team, or any other online platforms were applicable
• Have an ongoing relationship with local JCP to match vacancies to your client caseload

• Working in conjunction with the NEETS Study Programme
• Providing information, advice, and guidance about a range of issues, such as careers, education, equal opportunities and referring clients to specialist agencies as appropriate to their needs
• Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews
• To implement and support delivery programmes in accordance with contracts
• Building a base of signpost agencies for individuals to access further support where necessary
• Researching careers, options, and support organisations to meet individual’s needs
• Delivering a menu of group sessions including Employability Skills, such as CV writing, Interview Techniques and Job searching skills, Confidence building, ICT, Social media, Networking, Team working etc to enhance an individual’s prospects of sustained employment which you will be expected to deliver
• Marking of learner workbooks and ensuring planned end dates are met
• Work closely with the Employer Engagement and Recruitment team to support you get the required outcomes for your caseload
• Building relationships with local employers and JCP to support clients into roles
• Attend and generate opportunities through marketing and promotional events
• Reviewing your client caseload weekly, agreeing further actions
• Using computer-aided guidance packages and skills assessment tools
• Keeping up to date with labour market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies
• Completion of audit compliant paperwork
• Responsible for ensuring processes, protocols and administration is in place to deliver successful audits both internal and external
• Work alongside Marketing and the Project Manager to develop and collect case studies to support future work
• Recording statistical data and producing progress reports weekly for TCHC Managers
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

 

Skills and Attributes

	Essential	Desirable
Qualifications
NVQ in Advice and Guidance (Willing to work towards)	√
PTLLS, Certificate of Education or PGCE qualification (Willing to work towards)		√
TAQA (Willing to work towards)		√
Knowledge/Technical Skills
In depth  knowledge of colleges, higher education, independent training providers, etc.	√
Basic understanding of HR practice.	√
In depth Knowledge of the Local Labour Market and trends.	√
Exceptional organisational and administrative skills with an absolute eye to quality and detail	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Able to organise and prioritise your own caseload, provision, appointments and client reviews	√
Experience
Proven and successful record of working with employers and disadvantaged adults in providing IAG, career guidance, advice and delivering training  courses.	√
Experience of delivering presentations to client groups alone and in conjunction with other agencies	√
Experience of recruiting clients into sustained jobs and maintaining relationships with employers	√
Personal Attributes
A proven, successful track record of supporting clients in an empathetic, non-judgmental and ethical approach.	√
A proven, successful track record of supporting clients into sustained employment	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a rapport with a diverse group of individuals	√
Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of DPA	√
Able to work effectively in the designated team, wider office teams, Personal advisors and other Specialist Employment Adviser, as well as independently. Also keeping others informed, duly taking into account discretion, sensitivity & confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√
Car owner/driver or willing to travel	√

This is an initial outline and will be reviewed as part of our Continuous Professional Development process 

An Enhanced DBS check is required for this role.

How to Apply

To apply please send your CV and covering letter to hr@tchc.net  

Job Title:	Construction Internal Quality Assurer
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Quality Manager
Contract Type:	Freelance
Salary Band:	£25,000 to £30,000 pa

Purpose of Job

TCHC is looking for passionate and qualified Internal Quality Assurers to quality assure study programmes including:

• Construction awards, certificates and diplomas

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support all the TCHC Group delivery working across different programs and provision to ensure that Learning Coaches/Tutors are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme.

Travel is essential for this role.

Main Tasks & Responsibilities

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

• Work with the Quality Manager to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls
• Maintain IQA Sampling Plans to cover all qualifications and teaching staff
• Carry out regular summative and formative sampling as required
• Follow all company policies and procedures
• Chair standardisation meetings and take minutes
• Provide teaching staff with support based on their training needs
• Carry out Observations of teaching, learning and assessment as required
• Carry out compliance checks on learner reviews and other vital documentation relating to the learner journey
• Undertake regular CPD and record it using company documents
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assurered
• Visit offices and centres to conduct quality assurance checks and provide advice and suggestion for improvement
• Undertake qualifications where suitable as part of your own learning and development.
• Check and update Schemes of Works as required
• Work with teaching staff to ensure learners complete timely
• Create teaching staff risk bandings in line with company requirements
• Carry out customer service calls to learners and employers to gain feedback on the quality of education they receive
• Be very familiar with key company policies
• Attend any training and meetings as required including external events
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
IQA qualification	√
Construction qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

 

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Partnership and Supply Chain Administrator
Location:	Watford or Stansted
Working Hours:	9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Partnership and Supply Chain Manager
Contract Type:	Permanent
Salary Band:	£18,000 - £22,000k dependent on experience

Purpose of Job

This role will support the Partnership and Supply Chain Manager with the successful management of specified sub-contractors and delivery partners to ensure they meet contractual needs. You will be required to maintain TCHC’s standards of supply chain management in line with Merlin Excellence in Supply Chain Management and our own Partnership and Supply Chain Management framework.

The Co-Ordinator will actively engage with Supply Chain Partners across all geographical areas where our contracts are based but may be required to work across other geographical areas as required, using a variety of interventions to support the full range of TCHC programmes and contracts to meet their needs.

You will assist to manage subcontractor’s performance against targets and KPI’s to ensure the contracts are being delivered to company and Authority standards and legislative requirements.

You will manage partner submissions by checking quality and accuracy of the details and by managing all error resolutions with assigned delivery partners.

As a Partnership & Supply Chain Administrator, you will develop and maintain effective relationships with key stakeholders within relevant markets to promote TCHC’s services and ensure that business opportunities are maximised. 

The role will be largely administrative, however will involve dealing with partners via telephone and email, filing, and completing trackers, minute taking of meetings, uploading reports, chasing paperwork and documentation, answering questions and queries and other duties a required.

We are looking for a motivated individual with an eye for detail, excellent administration skills, professional attitude and excellent customer service skills.

Main Tasks & Responsibilities:

• Work with providers, partners and stakeholders to ensure targets and objectives are clear, accurately recorded, and being met. Ensure funding claims are maximised and accurately made
• Ensure effective reports are produced and presented for the benefit of partners on a regular basis, and provide regular feedback on activity to the Partnership and Supply Chain Manager
• Ensure that all legislative requirements are observed and adhered to
• Work alongside Head of Administration and other staff ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external
• Put together SLA’s with partners as per funding agreements with the funding body with additional clauses, terms and conditions as required for the contract and ensure the contracts with partners are stored safely online, hard copies are in head office in Watford and our administration hub in Stansted
• Ensure due diligence documents for policies, centre body approval status with awarding bodies, and staffing details are collected from partners to ensure they have the capacity to deliver
• Ensure partners are clear on contract requirements, deliverables, eligibility, compliance and how to claim, with information on specifications and guidance documents produced with face to face training and webinars organised with partners
• Identify concerns and recommend decisions to the Partnership and Supply Chain Manager
• Manage and maintain Partner relationships ensuring effective communication with all informing them of delivery status and any developments that may affect contract delivery
• To contribute to the development of systems, procedures, and strategies to ensure delivery standards are met in accordance with requirements set by funders
• For all partner submissions, liaise with admin claims team to ensure all details are correct and evidence meets the required standard, checking reports and systems as required to identify any errors, queries or validation issues as required
• Ensure that queries raised are dealt with in accordance to company procedures
• Ensure that current Health & Safety and Safeguarding requirements are achieved and maintained by partners through regular monitoring visits
• To maintain regular and frequent contact with external partners/sub-contractors

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

 

Skills & Attributes:

	Essential	Desirable
Qualifications
Knowledge / Technical Skills
Ability to manage, assess and analyse data and report facts and findings in an insightful and concise manner.	√
General knowledge about types of training provider – colleges, higher education, independent, etc.		√
Knowledge of IAG, Employability Skills, Vocational, Functional Skills, Apprenticeships	√
Knowledge of the Local Labour Market and trends		√
Demonstration of high level of professional integrity, tact, flexibility, loyalty and commitment to the company.	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Demonstrate ability to manage work within set timescales.	√
Ability to build and maintain business relationships at an operational level engaging with employers and stakeholders	√
Excellent administration and time keeping skills to ensure there are fully completed reports and reviews submitted timely meeting deadline as required	√

Experience
You will have a proven track record of successful relationship management and significant experience of dealing with partners in the skills, welfare to work sector.	√
Experience of working on and knowledge of government funded programmes, including AEB, Apprenticeships, DWP and ESF		√
Excellent Customer service skills and experience	√
Experience in Administration with an absolute eye to accuracy, quality and detail	√
Personal Attributes
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; high standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.  Ability to work calmly under pressure.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√
Competent and experience using video conferencing for meetings	√

 

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Study Programme Centre Support Manager
Location:	Ipswich, Thurrock, Peterborough and Dunstable and other locations as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Operations Director
Salary Band:	£33,000 to £40,000 pa
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of the Job

TCHC delivers a range programmes for adults and young people including the Study Programme & Traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

The main objective of TCHC provision is to support these individuals, who are at risk of long-term disengagement, to move into education, training, or employment with training to sustain this outcome. We also want to increase young people’s experience and qualifications so that they can continue in education and successfully find work.

Currently the Study Programme delivered provides young people with a recognised vocational qualification up to level 2 along with an opportunity to re-take GCSEs in English and maths or an

access route using Functional Skills. Our centres have a focus of supporting individuals who have special educational needs and challenging behaviours ensuring they have the opportunity to progress into employment opportunities.

The Study Programme Centre Support Manager will be an integral role for our centre’s by ensuring they:

Act as a conduit ensuring the successful implementation of the TCHC vision resulting in a sustainable training centres.

Build and promote the centres importance to the local area and its communities with key stakeholders, identifying opportunities that support business growth

Key Objectives would be to:

• To provide operational management support of the training centres across the geographical areas TCHC work within and drive performance
• To ensure the quality of education provided to learners is good and working towards outstanding
• To provide effective leadership to secure the operational success of the centre through effective staff management and processes
• To build and extend sustainable effective local and/or National relationships that supports the growth of the centre
• To support the Head of Education Services to successfully implement strategic process and procedure, contracts, ensuring relevant funding and key performance indicators are met

Main Tasks and Responsibilities

As the Study Programme Centre Manager, you will have responsibility to ensure we achieve the required level of intake of learners throughout the academic year, retain them through their programme of study and support them to achieve a very high level of success. You will lead and drive the centre leaders and managers to provide an excellent service to our learners.

Strategic

• To develop and successfully maintain all programmes across the centres and ensure the effective and efficient day to day management of the centres in line with the strategic approach
• To meet individual and team KPI’s and targets as set out by TCHC
• To raise the profile of TCHC across Ipswich, Thurrock, Peterborough and Dunstable and other regions as required, by engaging with all external agencies including local authorities, young people, parents and the broader community to motivate learning and high quality outcomes
• Identify future business opportunities and make a positive contribution to their development
• To be part of the OFSTED working group, designing and implementing policies and procedures across TCHC to meet OFSTED requirements
• Work with the Marketing team to ensure that the project is effectively marketed, delivered and case studies developed to support future work.
• To ensure the SEND Code of Conduct is being followed and adhered to.
• To ensure staff are fully equipped and trained to manage learner behaviour.
• Effectively adhere to and implement areas of the education inspection framework within the centre procedures and approaches
• Contribute analytically and objectively to Ofsted self-assessment reports and quality improvement plans, setting measurable targets for improvement which are understood by the whole team

Management

• To ensure appropriate protocols and procedures are in place and being applied to meet OFSTED requirements
• To ensure the SEND Code of Conduct is being followed and adhered to through centre approaches and resources.
• Support and equip team leaders, centre managers with EHCP reviews ensuring all follow the local authority process and the learner’s needs are prepared/planned for.
• Monitor use of the disciplinary process for all learners after tutor & Team Leader interventions
• To manage, coach and mentor TCHC Staff, Associates and Agency Staff to deliver good to outstanding teaching, learning and assessment to all learners which meets the individual needs of each learner enabling them to progress
• Ensure KPI’s of retention and achievement is improving and reaches outstanding results
• Lead and motivate staff to be a high performing team and ensure that individual and team targets are consistently met and maintained
• Ensure the projects for which the post holder is responsible, are managed effectively and with proper regard for propriety, value for money and financial controls
• Ensure effective reports are produced and presented for the benefit of colleagues, funding bodies, and other strategic partners on a regular basis, as agreed with Directors
• Responsible for ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external

Operational

• Prepare accurate and up to date financial and management information on performance against targets
• Implement lean resource models, including optimised timetabling and staff deployment, which exploit new technologies and advances in social and self-directed learning
• Work to ensure accurate and up to date learner records and robust, timely and auditable reporting to maximise funding for each Centre
• Travel throughout all TCHC regions as required
• Make regular checks on quality and service processes, protocols and administration to ensure they meet the standards of both internal and external audit
• Provide lead or supporting role on internal and external audits, Ofsted inspections and any accreditations as required
• In depth knowledge on Study Programme funding rules and bursaries

• Ensure that the appropriate evaluation mechanisms are in place as required by TCHC, OFSTED and the funding bodies and ensure that all legislative requirements are observed and adhered to
• To liaise with stakeholders, referral agencies, parents/carers and professional workers to ensure regular attendance and sustained learner participation
• Ensure all course resources are in place such as; Schemes of Works, Lesson Plans, Assessments, Learning Resources
• Ensure they are challenged and demonstrate progression
• Ensure that regular reviews are held with the learners and recorded on the ILP
• To monitor centres and check time sheets are being recorded accurately in accordance to the contractual requirements.
• Ensure all learners are mentored, continually reviewed and assessed with appropriate support being offered when necessary
• To evaluate and action that centres are utilising appropriately, that learner bursaries are applied for and administered efficiently including daily travel payments
• To monitor and ensure that staff have planned for all learners to have an appropriate work placement opportunity and are supported, observed and assessed in that placement
• Evaluate and ensure that eligible learners are regularly receiving free meals in line with the Government legislation applicable at the time
• Liaise and develop work with schools, to provide access to Employability Skills and Functional Skills to young people aged 14 to 16
• To support centres to find progression routes
• Continually monitor that stretch and challenge of learners is evident to ensure progressive learning is taking place
• Ensure adequate facilities are available to Integrate digital technology which allows students to produce high quality outcomes and promote collaborative learning.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Leadership and Management Qualification		√
Knowledge / Technical Skills
General knowledge about types of training provider – colleges, higher education, independent, etc.	√
General knowledge about community organisations and their place in local infrastructure	√
Knowledge of ESFA study programme contracts		√
Knowledge of the Education Inspection Framework (Ofsted)		√
Project and performance management skills	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Experience
Proven and successful record of partnership working in the employment and skills arena.	√
Proven record of managing a successful team	√
Project Management of ESF/ ESFA contracts		√
Preparation for Ofsted visits and supporting colleagues through the process		√
Proven record working with NEETs and Pre NEETs for their training needs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Solution focused – by responding to problems with ideas and actions	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email hr@tchc.net

Job Title:	Telesales/Appointment Maker
Location:	Watford
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Relationship Manager
Contract Type:	Permanent
Salary Band:	£18,000 to £25,000 pa

Purpose of Job

The Telesales/Appointment Maker will be responsible for outbound calling to our database of employers to identify, and secure Apprenticeship and training starts through business development; engaging with employers and individuals promoting our training offer; promoting the programmes we deliver and arranging face to face appointments for Relationship Managers. Telesales/Appointment Maker will also be asked to conduct TEAMS or telephone Training Needs Analysis or Organisational Needs Analysis meetings with employers they engage with so will need to be confident to chair and lead employer sales meetings.

The Telesales/Appointment Maker will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs.

Your success will be measured by the number of employer engagement appointments that are made; the number of apprenticeship/traineeship/other dedicated sales activity opportunities secured. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects.

Main Tasks & Responsibilities

• Utilise sales, business development, marketing, and networking techniques to attract business from client companies
• Develop a good understanding of client companies, their industry, what they do, their work, culture, and environment to upsell across opportunities
• Complete Training Needs Analysis and Organisation Needs Analysis as required with employers over the telephone or on TEAMS
• Accurately report performance data against individual KPIs and target revenue
• Actively follow up marketing and promotional campaigns produced by the marketing team
• Work towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated
• Engage with stakeholders (this includes but is not exclusive to working with Employers, Local Authorities, Job Centre Plus, Schools, Colleges, Universities, Community Organisations, Training Provider Networks, and any others as required)
• Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contracts deliverables
• Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits
• Record, update and own your information via the database/CRM in line with company processes and procedures
• Keep up to date with labour market intelligence e.g. legislation, professional, and academic developments
• In addition, the post holder may be asked to carry out other reasonable duties appropriate to their experience, qualifications, and level, across the geographical area that TCHC operates in

Skills and Experience Required:     

• Experience of employer engagement
• Experience of recruitment practice and services
• Experience of successfully delivering against KPIs
• Sales experience
• Telesales and cold calling experience
• Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication
• Flexible with the ability to respond quickly and positively to changes
• Strong attention to detail
• Target driven with a proven track record of delivering targets whilst responding to tight deadlines and multiple pressures
• Market awareness within the employment and skills sector
• Ability to work within a team as well as independently

Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK.

Skills & Attributes

	Essential	Desirable
Qualifications
NVQ in Advice and Guidance		√
PMP/PRINCE2/APM/Agile knowledge		√
Knowledge / Technical Skills
At least two years’ experience of telesales and field sales	√
Demonstrable experience of delivering successful KPIs.	√
Exceptional organisational and administrative skills with an absolute eye to quality and detail	√
Knowledge of different industry sectors	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required	√
Experience
Experience appropriate to the recruitment area	√
Experience of successful Employer Engagement	√
Experience of Recruitment Practice and Services	√
Strong negotiations and influencing skills	√
At least 2 years’ Sales experience	√

Personal Attributes	Essential	Desirable
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Ability to motivate and build a rapport with employers, young people, and adult learners.	√
Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of Data Protection Act.	√
Able to work effectively in the designated team, wider office teams, as well as independently. Also keeping others informed, duly considering discretion, sensitivity & confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality.	√
Personal Appearance – Professional business attire	√

 

This is an initial outline and will be reviewed as part of our Continuous Professional Development process.

Job Title:	SEMLEP Relationship Manager
Location:	Aylesbury office every Monday Out in the field Tuesday - Thursday Aylesbury office every Friday if no meetings
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Director of Business Development
Contract Type:	Permanent
Salary Band:	£30,000 to £40,000 pa based on experience. Plus OTE (on target earnings)
	This project is co-financed by the European Social Fund and the National Lottery Community fund.

Purpose of Job

The post holder will be one of four Relationship Managers working across TCHCs geography responsible for 360 degree business development and relationship management of employers, local stakeholders (Local Authorities; JCP; LEPs, Chambers of Commerce etc), funders and local community organisations.

The role sits within the Business Development Team and will be responsible for a specific geographical area. The post holder will be responsible for identifying and developing a portfolio of key prospect employers, local stakeholders, funders and local community organisations. The role will be to develop strong relationships to generate and secure revenue streams to contribute towards the success of current contracts but also to support the development of a bid pipeline and increase TCHCs share of business and revenue in the geographical area.

Main Tasks & Responsibilities

• Meet targets as set out by the Director of Business Development
• Understand and effectively sell TCHCs offer across the geographical area of responsibility
• Build portfolio of prospective employers, stakeholders and community organisations to engage with
• Implement business development plan for each prospect
• Work with marketing department to create sales collateral; sales campaigns and to share news stories to promote the relationship management activity
• Identify new business opportunities and potential bid opportunities
• Secure apprenticeship, traineeship and opportunities for other contracts such as SSW; Youth Provision and BBO etc
• Ensure leads and referrals are acted upon agreed time scales
• Provide local intelligence on the geographical area of responsibility for bids; Marketing Plans and business plan to ensure business objectives are met
• Ensure that our training offer is sold to employers and learners to meet project targets and meets the market demand but also ensure that it can be delivered and accredited by TCHC
• Develop strong relationships with operational teams across the geographical area to encourage lead generation and to understand local capacity to take on new work
• Contribute to monthly team meetings with Director of Business Development
• Produce accurate and timely reports on progress for monthly performance reviews with Director of Business Development
• The post holder will be expected to work on additional projects in the geographical area if required

Staff Resource Management

• Work with other departments to ensure quality, efficiency and value for money
• Ensure that Individual and team targets are met

 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training.	√
Knowledge / Technical Skills
A minimum of 2 years experience in leading successful sales/recruitment teams in field sales and telesales and bringing in business themself	√
Minimum of 4 years telesales/field sales experience	√
Commercial and business awareness	√
Knowledge of government funded training provision and Apprenticeships including funding rules	√
Knowledge of how to research and identify prospective customers.	√
Excellent communication skills, both spoken and written	√
Ability to manage others – motivating, mentoring and appraising	√
Ability to manage multiple demands and think quickly: excellent prioritization and organization skills.	√
Experience
At least two years experience in a line management role – in sales, call centre or field sales role	√
Personal Attributes
Create a fun, enthusiastic sales driven environment	√
High degree of integrity and commitment to the aims and objectives of TCHC	√
Flexible, pragmatic and `can do` attitude	√
Able to develop a team, instill shared values, and establish a productive and cooperative environment	√
Able to lead by example	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

 

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Relationship Manager - West Midlands
Location:	Aylesbury office every Monday Out in the field Tuesday - Thursday Aylesbury office every Friday if no meetings
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Director of Business Development
Contract Type:	Permanent
Salary Band:	£30,000 to £40,000 p.a based on experience. Plus OTE (on target earnings)
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.

Purpose of Job

The post holder will be one of four Relationship Managers working across TCHCs geography responsible for 360 degree business development and relationship management of employers, local stakeholders (Local Authorities; JCP; LEPs, Chambers of Commerce etc), funders and local community organisations.

The role sits within the Business Development Team and will be responsible for a specific geographical area. The post holder will be responsible for identifying and developing a portfolio of key prospect employers, local stakeholders, funders and local community organisations. The role will be to develop strong relationships to generate and secure revenue streams to contribute towards the success of current contracts but also to support the development of a bid pipeline and increase TCHCs share of business and revenue in the geographical area.

Main Tasks & Responsibilities

• Meet targets as set out by the Director of Business Development
• Understand and effectively sell TCHCs offer across the geographical area of responsibility
• Build portfolio of prospective employers, stakeholders and community organisations to engage with
• Implement business development plan for each prospect
• Work with marketing department to create sales collateral; sales campaigns and to share news stories to promote the relationship management activity
• Identify new business opportunities and potential bid opportunities
• Secure apprenticeship, traineeship and opportunities for other contracts such as SSW; Youth Provision and BBO etc
• Ensure leads and referrals are acted upon agreed time scales
• Provide local intelligence on the geographical area of responsibility for bids; Marketing Plans and business plan to ensure business objectives are met
• Ensure that our training offer is sold to employers and learners to meet project targets and meets the market demand but also ensure that it can be delivered and accredited by TCHC.
• Develop strong relationships with operational teams across the geographical area to encourage lead generation and to understand local capacity to take on new work
• Contribute to monthly team meetings with Director of Business Development
• Produce accurate and timely reports on progress for monthly performance reviews with Director of Business Development
• The post holder will be expected to work on additional projects in the geographical area if required.

Staff Resource Management

• Work with other departments to ensure quality, efficiency and value for money
• Ensure that Individual and team targets are met

 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training.	√
Knowledge / Technical Skills
A minimum of 2 years experience in leading successful sales/recruitment teams in field sales and telesales and bringing in business themself	√
Minimum of 4 years telesales/field sales experience	√
Commercial and business awareness	√
Knowledge of government funded training provision and Apprenticeships including funding rules	√
Knowledge of how to research and identify prospective customers.	√
Excellent communication skills, both spoken and written	√
Ability to manage others – motivating, mentoring and appraising	√
Ability to manage multiple demands and think quickly: excellent prioritization and organization skills.	√
Experience
At least two years experience in a line management role – in sales, call centre or field sales role	√
Personal Attributes
Create a fun, enthusiastic sales driven environment	√
High degree of integrity and commitment to the aims and objectives of TCHC	√
Flexible, pragmatic and `can do` attitude	√
Able to develop a team, instill shared values, and establish a productive and cooperative environment	√
Able to lead by example	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

 

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Relationship Manager - GCGP
Location:	Peterborough office every Monday Out in the field Tuesday - Thursday Peterborough office every Friday if no meetings
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Director of Business Development
Contract Type:	Permanent
Salary Band:	£30,000 to £40,000 p.a based on experience. Plus OTE (on target earnings)
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.

Purpose of Job

The post holder will be one of four Relationship Managers working across TCHCs geography responsible for 360 degree business development and relationship management of employers, local stakeholders (Local Authorities; JCP; LEPs, Chambers of Commerce etc), funders and local community organisations.

The role sits within the Business Development Team and will be responsible for a specific geographical area. The post holder will be responsible for identifying and developing a portfolio of key prospect employers, local stakeholders, funders and local community organisations. The role will be to develop strong relationships to generate and secure revenue streams to contribute towards the success of current contracts but also to support the development of a bid pipeline and increase TCHCs share of business and revenue in the geographical area.

Main Tasks & Responsibilities

• Meet targets as set out by the Director of Business Development
• Understand and effectively sell TCHCs offer across the geographical area of responsibility
• Build portfolio of prospective employers, stakeholders and community organisations to engage with
• Implement business development plan for each prospect
• Work with marketing department to create sales collateral; sales campaigns and to share news stories to promote the relationship management activity
• Identify new business opportunities and potential bid opportunities
• Secure apprenticeship, traineeship and opportunities for other contracts such as SSW; Youth Provision and BBO etc
• Ensure leads and referrals are acted upon agreed time scales
• Provide local intelligence on the geographical area of responsibility for bids; Marketing Plans and business plan to ensure business objectives are met
• Ensure that our training offer is sold to employers and learners to meet project targets and meets the market demand but also ensure that it can be delivered and accredited by TCHC
• Develop strong relationships with operational teams across the geographical area to encourage lead generation and to understand local capacity to take on new work
• Contribute to monthly team meetings with Director of Business Development
• Produce accurate and timely reports on progress for monthly performance reviews with Director of Business Development
• The post holder will be expected to work on additional projects in the geographical area if required

Staff Resource Management

• Work with other departments to ensure quality, efficiency and value for money
• Ensure that Individual and team targets are met

 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training.	√
Knowledge / Technical Skills
A minimum of 2 years experience in leading successful sales/recruitment teams in field sales and telesales and bringing in business themself	√
Minimum of 4 years telesales/field sales experience	√
Commercial and business awareness	√
Knowledge of government funded training provision and Apprenticeships including funding rules	√
Knowledge of how to research and identify prospective customers.	√
Excellent communication skills, both spoken and written	√
Ability to manage others – motivating, mentoring and appraising	√
Ability to manage multiple demands and think quickly: excellent prioritization and organization skills.	√
Experience
At least two years experience in a line management role – in sales, call centre or field sales role	√
Personal Attributes
Create a fun, enthusiastic sales driven environment	√
High degree of integrity and commitment to the aims and objectives of TCHC	√
Flexible, pragmatic and `can do` attitude	√
Able to develop a team, instill shared values, and establish a productive and cooperative environment	√
Able to lead by example	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

 

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Centre Manager (Further Education)
Location:	Ipswich
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Operations Director
Salary Band:	£27,000 - £32,000
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job 

TCHC delivers a range programmes for adults and young people including the Study Programme & traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

The main objective of TCHC provision is to support these individuals, who are at risk of long-term disengagement, to move into education, training, or employment with training to sustain this outcome. We also want to increase young people’s experience and qualifications so that they can continue in education and successfully find work.

Currently the Study Programme delivered provides all young people with a recognised vocational qualification up to level 2 along with an opportunity to re-take GCSEs in English and maths or an access route using Functional Skills. Our centres are inclusive, and we ensure individuals who have special educational needs have the opportunity to progress into employment opportunities.

The Centre Manager will be an integral role for our centre located in the centre of Ipswich by ensuring they:

Act as a conduit ensuring the successful implementation of the TCHC vision resulting in a sustainable training centre

Build and promote the centres importance to the local area and its communities with key stakeholders, identifying opportunities that support business growth

Key Objectives would be to:

• To provide day to day management of the training centre supporting and implementing the TCHC vision
• To provide strong leadership to secure the operational success of the centre through effective staff management
• To build and extend effective local and/or national relationships that supports the growth potential of the centre
• To support the Operations Director and Head of Education to successfully implement contracts, ensuring relevant funding and key performance indicators are met

This role will enable you to develop and make a difference to young people and local areas by providing programmes that will enable young people to progress and grow as an individual. The centre to become a place for an exceptional experience for all while supporting the local community. Within this role you will have the support from all departments and your line manager as we believe that working together increases more success for the people we work with. Alongside this you will be encouraged to share ideas for programmes that would benefit young people who use the centre to enable them to progress further.

Main Tasks and Responsibilities

As the Centre Manager you will have responsibility to ensure we achieve the required level of intake of learners throughout the academic year, retain them through their programme of study and support them to achieve a very high level of success. You will become the Designated Safeguarding lead for your Centre, where you will be supported by the TCHC safeguarding Manager.

Strategic

• To develop and successfully maintain all programmes across the centre and ensure the effective and efficient day to day management of the centre in line with the strategic approach
• To meet individual and team KPI’s and targets as set out by TCHC
• To raise the profile of TCHC across the local area and further, by engaging with all external agencies including local authorities, young people, parents and the broader community to motivate learning and high quality outcomes
• Identify future business opportunities and make a positive contribution to their development
• To be part of the OFSTED working group, designing and implementing policies and procedures across TCHC to meet OFSTED requirements
• Work with the Marketing team to ensure that the centre’s services are effectively promoted, delivered and case studies developed to support future work
• To ensure the SEND Code of Conduct is being followed and adhered to
• To ensure staff are fully equipped and trained to manage learner behaviour
• Effectively adhere to and implement areas of the education inspection framework within the centre procedures and approaches

Management

• To ensure appropriate protocols and procedures are in place and being applied to meet OFSTED requirements
• To ensure the SEND Code of Conduct is being followed and adhered to
• To complete panel paperwork for HNF
• Conduct EHCP reviews ensuring you follow the local authority process and the learners needs are prepared/planned for
• Manage disciplinary process for all learners after tutor interventions
• To manage, motivate and support TCHC Staff, Associates and Agency Staff to deliver high quality teaching, learning and assessment to all learners which meets the individual needs of each learner
• Ensure a very high level of retention and achievement is maintained and delivered
• Lead and motivate staff to be a high performing team and ensure that individual and team targets are consistently met and maintained
• Ensure the programmes for which the post holder is responsible, are managed effectively and with proper regard for propriety, value for money and financial controls
• Ensure effective reports are produced and presented for the benefit of colleagues, funding bodies, and other strategic partners on a regular basis, as agreed with Directors
• Responsible for ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external
• Ensure that all activity is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with to the satisfaction of the learner and reported to the Programme Director
• Ensure Learner case studies and project evaluations are collected to meet targets as required by the project and agreed with the Programme Director
• Ensure that all staff are aware of and encouraged to promote the take up by employers and learners of other TCHC products and services

• Contribute to the annual Self Assessment Report (SAR) and carry out all improvements identified in the Quality Improvement Plan (QIP)
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Operational

• Ensure that the appropriate evaluation are in place as required by TCHC,  and the funding bodies and ensure that all legislative requirements are observed and adhered to
• To liaise with stakeholders, referral agencies, parents/carers and professional workers to ensure regular attendance and sustained learner participation
• Manage & support staff to ensure all course resources are in place such as Schemes of Works, Lesson Plans, Assessments, Learning Resources
• Provide Initial Information, Advice and Guidance for each individual to  identify whether the programme is suitable and appropriate for their needs
• Coordinate staff to ensure they provide an Individual Learning Plan for each learner that will guide them through their individualised training and work placements as well as identifying barriers and issues that require additional support
• Manage to staff to ensure regular reviews are held with the learners and recorded on the ILP
• Monitor time sheets for each learner that demonstrates all Guided Learning Hours are being met
• Ensure all learners are mentored, continually reviewed and assessed with appropriate support being offered when necessary
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments
• Work closely with TCHC Recruitment Team to ensure that all learners have an appropriate work placement opportunity and are supported, observed and assessed in that placement
• To ensure that eligible learners are regularly receiving free meals in line with the Government legislation applicable at the time
• Liaise and develop work with schools, to provide access to Employability Skills and Functional Skills to young people aged 14 to 16
• To support staff to find progression routes
• To identify and involve appropriate experts and Tutors in student learning to ensure individual stretch and challenge
• Provide support to all staff where required
• Ensure adequate facilities are available to Integrate digital technology which allows students to produce high quality outcomes and promote collaborative learning

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification		√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Leadership and Management Qualification		√
Knowledge / Technical Skills
General knowledge about types of training provider – colleges, independent, etc.	√
General knowledge about community organisations and their place in local infrastructure	√
Education programme and performance management skills	√
Microsoft Office: Word, Excel, Outlook, SharePoint, Teams – intermediate competency required.	√
Experience
Proven and successful record of partnership working in the employment and skills arena.	√
Programme Management of ESF/ ESFA contracts		√
Proven record working with employers for their training needs		√
Proven record working with NEETs, SEND and Pre NEETs for their training needs	√
Demonstrated experience of effectively managing staff within educational/training programmes for young people		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email recruit@tchc.net

Job Title:	Centre Manager (Further Education)
Location:	Grays
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Operations Director
Salary Band:	£27,000 - £32,000
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job 

TCHC delivers a range programmes for adults and young people including the Study Programme & traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

The main objective of TCHC provision is to support these individuals, who are at risk of long-term disengagement, to move into education, training, or employment with training to sustain this outcome. We also want to increase young people’s experience and qualifications so that they can continue in education and successfully find work.

Currently the Study Programme delivered provides all young people with a recognised vocational qualification up to level 2 along with an opportunity to re-take GCSEs in English and maths or an access route using Functional Skills. Our centres are inclusive, and we ensure individuals who have special educational needs have the opportunity to progress into employment opportunities.

The Centre Manager will be an integral role for our centre located in Grays by ensuring they:

Act as a conduit ensuring the successful implementation of the TCHC vision resulting in a sustainable training centre

Build and promote the centres importance to the local area and its communities with key stakeholders, identifying opportunities that support business growth

Key Objectives would be to:

• To provide day to day management of the training centre supporting and implementing the TCHC vision
• To provide strong leadership to secure the operational success of the centre through effective staff management
• To build and extend effective local and/or national relationships that supports the growth potential of the centre
• To support the Operations Director and Head of Education to successfully implement contracts, ensuring relevant funding and key performance indicators are met

This role will enable you to develop and make a difference to young people and local areas by providing programmes that will enable young people to progress and grow as an individual. The centre to become a place for an exceptional experience for all while supporting the local community. Within this role you will have the support from all departments and your line manager as we believe that working together increases more success for the people we work with. Alongside this you will be encouraged to share ideas for programmes that would benefit young people who use the centre to enable them to progress further.

Main Tasks and Responsibilities

As the Centre Manager you will have responsibility to ensure we achieve the required level of intake of learners throughout the academic year, retain them through their programme of study and support them to achieve a very high level of success. You will become the Designated Safeguarding lead for your Centre, where you will be supported by the TCHC safeguarding Manager.

Strategic

• To develop and successfully maintain all programmes across the centre and ensure the effective and efficient day to day management of the centre in line with the strategic approach
• To meet individual and team KPI’s and targets as set out by TCHC
• To raise the profile of TCHC across the local area and further, by engaging with all external agencies including local authorities, young people, parents and the broader community to motivate learning and high quality outcomes
• Identify future business opportunities and make a positive contribution to their development
• To be part of the OFSTED working group, designing and implementing policies and procedures across TCHC to meet OFSTED requirements
• Work with the Marketing team to ensure that the centre’s services are effectively promoted, delivered and case studies developed to support future work
• To ensure the SEND Code of Conduct is being followed and adhered to
• To ensure staff are fully equipped and trained to manage learner behaviour
• Effectively adhere to and implement areas of the education inspection framework within the centre procedures and approaches

Management

• To ensure appropriate protocols and procedures are in place and being applied to meet OFSTED requirements
• To ensure the SEND Code of Conduct is being followed and adhered to
• To complete panel paperwork for HNF
• Conduct EHCP reviews ensuring you follow the local authority process and the learners needs are prepared/planned for
• Manage disciplinary process for all learners after tutor interventions
• To manage, motivate and support TCHC Staff, Associates and Agency Staff to deliver high quality teaching, learning and assessment to all learners which meets the individual needs of each learner
• Ensure a very high level of retention and achievement is maintained and delivered
• Lead and motivate staff to be a high performing team and ensure that individual and team targets are consistently met and maintained
• Ensure the programmes for which the post holder is responsible, are managed effectively and with proper regard for propriety, value for money and financial controls
• Ensure effective reports are produced and presented for the benefit of colleagues, funding bodies, and other strategic partners on a regular basis, as agreed with Directors
• Responsible for ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external
• Ensure that all activity is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with to the satisfaction of the learner and reported to the Programme Director
• Ensure Learner case studies and project evaluations are collected to meet targets as required by the project and agreed with the Programme Director
• Ensure that all staff are aware of and encouraged to promote the take up by employers and learners of other TCHC products and services

• Contribute to the annual Self Assessment Report (SAR) and carry out all improvements identified in the Quality Improvement Plan (QIP)
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Operational

• Ensure that the appropriate evaluation are in place as required by TCHC,  and the funding bodies and ensure that all legislative requirements are observed and adhered to
• To liaise with stakeholders, referral agencies, parents/carers and professional workers to ensure regular attendance and sustained learner participation
• Ensure all course resources are in place such as; Schemes of Works, Lesson Plans, Assessments, Learning Resources
• Provide Initial Information, Advice and Guidance for each individual  to  identify whether the programme is suitable and appropriate for their needs
• Coordinate staff to ensure they provide an Individual Learning Plan for each learner that will guide them through their individualised training and work placements as well as identifying barriers and issues that require additional support
• Manage to staff to ensure regular reviews are held with the learners and recorded on the ILP
• Monitor time sheets for each learner that demonstrates all Guided Learning Hours are being met
• Ensure all learners are mentored, continually reviewed and assessed with appropriate support being offered when necessary
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments
• Work closely with TCHC Recruitment Team to ensure that all learners have an appropriate work placement opportunity and are supported, observed and assessed in that placement
• To ensure that eligible learners are regularly receiving free meals in line with the Government legislation applicable at the time
• Liaise and develop work with schools, to provide access to Employability Skills and Functional Skills to young people aged 14 to 16
• To support staff to find progression routes
• To identify and involve appropriate experts and Tutors in student learning to ensure individual stretch and challenge
• Provide support to all staff where required
• Ensure adequate facilities are available to Integrate digital technology which allows students to produce high quality outcomes and promote collaborative learning

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification		√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Leadership and Management Qualification		√
Knowledge / Technical Skills
General knowledge about types of training provider – colleges, independent, etc.	√
General knowledge about community organisations and their place in local infrastructure	√
Education programme and performance management skills	√
Microsoft Office: Word, Excel, Outlook, SharePoint, Teams – intermediate competency required.	√
Experience
Proven and successful record of partnership working in the employment and skills arena.	√
Programme Management of ESF/ ESFA contracts		√
Proven record working with employers for their training needs		√
Proven record working with NEETs, SEND and Pre NEETs for their training needs	√
Demonstrated experience of effectively managing staff within educational/training programmes for young people		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email recruit@tchc.net