Who we are?

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

Who are we looking for?

We are looking to recruit

Job Title	MIS Officer
Location:	Watford
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday 37.5 hours per week.  Some flexibility on these hours may be required.
Contract Type Options:	Part-time pro rata Full-time Freelance
Salary Band:	£23k-£27k

 

What are we looking for?

TCHC is looking for an experienced MIS Officer to really take the lead on our systems and work with our teams to make sure they have the data they need.

Your job is to make sure that our systems, information, and data are maintained and to work with teams to support them in collating information including analysis of data.

Qualifications:                          

• Level 2 Functional Skills qualifications or equivalent in ICT  
• GCSE (or equivalent) in English and maths at grade C or above, essential

Main Tasks & Responsibilities

 

Awarding bodies 

• Register learners for their qualification
• Book exams including end-point assessment exams
• Submit requests for learner reasonable adjustments / special considerations where approved by the Quality Manager or Director
• Submit learner certificate claims
• Check paper certificates as they arrive to the office and post out
• Take queries
• Apply for new centre and qualification approval, where approved by the Quality Director
• Keep our apprenticeship end-point assessment platforms updated such as adding and submitting learners
• Submit paperwork for external verification
• Process learner withdrawals for TQUK, NCFE and Skillsfirst
• Undertake BCS invigilation
• Run reports ad hoc
• Prepare reports as requested by leaders and managers
• Maintain awarding body portals for example keeping staff details up-to-date

BKSB

• Create staff accounts and send them login information

Bids

• Register to tender portals
• Checking through Business Development inbox and notify relevant staff

FindALearningAim

• Check funding for qualification aims monthly

MyConcern

• Occasionally add learners to the system
• Run and check reports as required

OFSTED

• Check provisional QAR results three times per year and report of these
• Send out QAR data throughout the year
• Prepare the company’s self-assessment data as required

 

OneFile (e-portfilio)

• Create staff accounts and always keep them maintained
• Create EQA accounts as required
• Reassign Learning Coaches, IQA’s, EQA’s as required
• Delete learners as required
• Archive learners as required
• Act as OneFile account manager
• Respond to internal queries
• Maintain the backend system to ensure is it current and provides what is needed

Org Chart

• Modify the company’s organisational chart as required

PICS (CRM system)

• Create and maintain staff accounts
• Pull ad hoc reports for staff
• Set up scheduled reports
• Create forms on FCA and maintenance
• Backend maintenance
• PICSWeb – WebForm creating and maintenance
• PICSWeb – Eapply forms creating and maintenance
• Respond to internal queries

Purchase orders 

• Create POs for AO invoices weekly

SharePoint 

• Upload policies and maintain the document index
• Course Matrix maintenance

Spreadsheets

• General help
• Create spreadsheets with leaders and managers as required

Surveys

• Create surveys companywide using questions provided
• Send surveys out in DotDigital campaigns according to our external survey cycle
• Present the data in an easy-to-read format and publish to teams

The Skills Network (EQUAL)

• Add qualification aims to the portal
• Create staff accounts and always keep them maintained
• Create EQA accounts as required
• Reassign Tutors, IQA’s, EQA’s as required
• Delete learners as required
• Archive learners as required
• Respond to internal queries
• Maintain the backend system to ensure is it current and provides what is needed

Contract Reports

• Target report for NEETs contract to be run and supplied to Head of Operations on a monthly basis after upload
• Target Report for GLA AEB to be run and supplied to Head of Operations on a quarterly basis

Misc

• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents.
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

How to Apply 

To apply please email your CV and covering letter to HR@tchc.net

Job Title:	HSC Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£23,000 - £30,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Adult Care Worker Level 2
• Lead Adult Care Worker Level 3
• Lead Practitioner in Adult Care Level 4
• Leader in Adult Care Level 5

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Health and Social Care qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Digital Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£33,000 - £42,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Digital Marketer Level 3
• IT Technical Salesperson Level 3

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Warehousing Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£23,000 to £30,000 pa

TCHC Group Limited has been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.  

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Supply Chain Warehouse Operative Level 2
• Transport and Warehouse Operations Supervisor Level 3

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Warehousing qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high-performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	IT Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Part-time pro rata Full-time Freelance
Salary Band:	£33,000 - £42,000
Job Details:	TCHC Group Limited has been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and experienced Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Information Communications Technician Level 3
• IT Technical Salesperson Level 3
• Network Engineer Level 4

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and/or group delivery.
• Comfortable teaching live online sessions
• Flexible travel for face-to-face teaching as required by the employers we work with

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online.
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales.
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target.
• Support learners to pass through Gateway into end-point assessment.
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship.
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely.
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements.
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded.
• Ensure the learning journal of all learners is kept updated at all times.
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online.
• Ensure that your outlook calendar is always updated as per company guidelines.
• Respond to learners and employers timely and within 48 hours of receipt.
• Provide employers with updated information at every visit and encourage them to attend review meetings.
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship.
• Organise and maintain documentation on learners` progress.
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learners' needs.
• Attend relevant induction and training meetings as required including standardisation and team meetings.
• Undertake regular CPD activity for dual professionalism and record this using company documents.
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them.
• Recruit learners in line with company procedures.
• Obtain learner case studies bi-monthly.
• Provide learners with additional learning support (LS) as required and ensure it is always documented.
• Follow all company policies and procedures.
• Clock in/out using the company APP daily.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above		√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Who we are?

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programs to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation that is friendly, considerate, and honorable in all its services and operations. Most of all we believe in working together as a team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

Building Better Opportunities is a   project which is co-financed by the European Social Fund and the National Lottery Community fund. They are set up to support local people who are currently not in employment to gain training or employment by offering one to one support from a dedicated adviser.

 

Who are we looking for?

TCHC is looking for an experienced careers adviser/ tutor who has passion for supporting individuals who are currently without any employment and help them into education, training, or employment to become job ready.

We are looking to recruit

Job Title	Careers Adviser / Tutor (BBO Project GCGP)
Location:	Covering Greater Cambridge, Greater Peterborough area
Working Hours:	8.30 am to 5.00 pm OR 9:00am to 5:30pm 1-hour lunch Monday to Friday 37.5 hours per week
Reports to:	Building Better Opportunities (BBO) Programme Manager
Salary Band:	£23 – 28k dependent on qualification and experience

 

 

What are we looking for?

The BBO Programme aims to enrol people who have the right to live and work in the UK and are currently without any employment and help them into education, training, or employment

 

Qualifications:                  

• Level 4 Diploma in Advice and Guidance - Essential
• PTLLS, Certificate of Education or PGCE qualifications - Essential
• Level 6 Diploma in Careers Guidance and Development - Desirable

 

Main Tasks & Responsibilities

The main aspects of the role are to engage and support participants of the BBO projects:

• To recruit participants onto the project
• To arrange and deliver a schedule of support including Information, Advice and Guidance sessions, Employability Skills training, in line with local labour market opportunities
• To prepare individuals to become ‘job ready’ through effective Employability Skills with a quality CV, excellent presentation and interviewing skills.
• To assist partners and TCHC with the completion of BBO Participant entry paperwork, participant queries and/or eligibility requirements
• To support the Administration team with partnership queries
• To promote the BBO Opportunity and the work of TCHC at every given opportunity
• To bring together local agencies, creating a total person-centered approach for our customers, supporting them with employability skills and health and wellbeing

                       

The post holder will work solely on this ESF and National Lottery Community Fund, Building Better Opportunities project.

 

Key Objectives would be to:

• Promote the BBO projects to reach individuals who would benefit from it by e.g. attending Job Fairs, community and networking events
• Working with individuals, to assess eligibility for the project; completing the required paperwork and eligibility criteria with individuals; developing Individual Action Plans as appropriate to their needs with regards to future employment, training and education and supporting them to achieve these goals through regular reviews and support
• Researching and providing information, advice and guidance on topics such as careers, education, labour market information, getting into employment, equal opportunities and referring individuals to specialist agencies as appropriate to their needs
• Delivering group sessions on Employability Skills, such as CV writing, Interview Techniques and Job searching skills etc. to enhance an individual’s prospects of sustained employment as required
• Promote the BBO Opportunity project to local stakeholders e.g. Job Centre Plus and other community organisations to raise the profile of the BBO projects and its legacy and to generate referrals
• Build links with other local organisations / stakeholders to benefit the partnership and their participants and to be a potential referral source
• Source appropriate provision, volunteering opportunities, work experience, training opportunities and job opportunities and update user friendly Database to share regularly to the partnership
• Keeping up to date with labour market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies
• To be fully conversant with current NLCF guidance and paperwork
• To attend the Delivery Partners Group that brings together support staff to share best practice and resolve challenges
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Delivering activities to meet KPI’s and contract outcomes, for Education and training, Employment and those that were economically inactive at the start of their journey into job search
• Maintenance of comprehensive, compliant Client records in accordance with NLCF/ ESF regulation and as agreed with the Programme Manager
• In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications, and level.
• Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shutdown period in which you will receive additional 3 days of leave at full pay to cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year for immediate family (eligibility applies)
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

 

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

How to Apply 

To apply please email your CV and cover letter to HR@tchc.net

Job Title:	Administrator - BBO
Location:	Hybrid - Remote and covering SEMLEP/NALEP & GCGP areas
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	BBO Programme Manager
Contract Type:	Fixed Term to 31st March
Salary Band:	£20k - £22k

Building Better Opportunities (BBO) projects are co-financed by the

European Social Fund (ESF) and the National Lottery Community Fund.

Background

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The BBO Programme aims to enroll people who have the right to live and work in the UK and are currently without any employment and help them into education, training, or employment.

This role has been created to ensure that all participant documentation is checked, processed, and stored in accordance with the requirements of the funding body.

The role will entail checking enrolment paperwork and any ancillary documents for both accuracy and relevance, ensuring that progression documents are received in a timely and uniform manner, and maintaining Excel databases of all participants’ progress.

 

 

Main Tasks & Responsibilities

• The post-holder will be responsible for:
• Ensuring that all BBO project documentation from partners is received on time to meet compliance deadlines
• Reviewing and checking documentation for accuracy of completion
• Liaising with partners to amend any inaccuracies and correct any omissions
• Recording details on BBO data collection system
• Ensuring that all documentation is filed in a systematic manner
• Preparing documentation for audit purposes
• Safe and secure storage of documentation in accordance with GDPR
• Updating relevant agencies of any data requirement changes
• Liaising with colleagues on any irregularities

• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level.   

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Educated to GCSE level or above, or with a relevant NVQ (such as Business Administration/Customer Service), or comparable relevant experience or training	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook - intermediate competency required	√
SharePoint		√
Experience
Knowledge of processing learner/contract paperwork		√
Experience of administration within a quality or compliance team		√
Personal Attributes
Conscientious and motivated	√
Good communication skills – both written and spoken	√
Pleasant and professional manner	√
The ability to build a good rapport with colleagues and partners	√
Ability to exercise discretion and confidentiality in terms of all data and data subjects	√
Ability to work effectively within the designated team and wider head office support teams, as well as independently	√
Ability to respond according to tasks and situations appropriately, as they arise	√
Able to demonstrate full attendance and punctuality within the designated hours of the role
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Full training on TCHC systems and processes will be given.

Job Title:	Communities Engagement Coordinator - BBO
Location:	Hybrid - Remote covering the SEMLEP/NALEP & GCGP areas
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Building Better Opportunities (BBO) Programme Manager
Contract Type:	Fixed Term to 31st March
Salary Band:	£26,000 to £29,000 pa

Building Better Opportunities (BBO) projects are co-financed by the

European Social Fund and the National Lottery Community Fund.

Background

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The BBO Programme aims to enroll people who have the right to live and work in the UK and are currently without any employment and help them into education, training, or employment.

This role will drive a range of activities designed to increase the number of participants enrolling on the BBO programmes across three geographical regions.

The role will entail researching existing and pre-arranged events, such as recruitment fairs, and communicating these to partner agencies, as well as attending events.  There will also be the requirement to initiate and create events in conjunction with partner agencies and stakeholders.

TCHC have three BBO projects and this role will be covering all three areas.

                       

Main Tasks & Responsibilities

• Creating a diary of out-reach activities
• Attending events and representing TCHC and BBO
• Scouting and researching events to include in the BBO events diary
• Setting up and facilitating BBO events
• Coordinating delivery of marketing materials
• Liaising with partners for delivery of marketing materials
• Following up any unsolicited event leads
• Forwarding details of potentials participants’ details to relevant partner
• Signing up potential participants at events
• Targeting activities at specific sectors
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Building and maintaining relationships
• Day to day communications with partner agencies on all things related to events and referrals
• Analysing and mapping the BBO regions
• Liaising with internal colleagues and external partners by telephone, email and other electronic means.

In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level. 

Main Attributes

• Ability to work well in a team and on own initiative
• Ability to communicate clearly and effectively
• Good time management and the ability to prioritise several tasks
• Ability to think ‘outside the box’
• Capable of working to deadlines and confident under pressure
• Ability to travel, sometimes extensively
• Full clean driving licence

Skills & Attributes	Essential	Desirable
Qualifications
Educated to ‘A’ level or above, or comparable relevant experience or training	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook - intermediate competency required	√
Good customer service skills and confident in dealing with a diverse range of people	√
Experience
Proven and successful record of working in a customer-focused environment	√
Experience of setting up and managing community events		√
Personal Attributes
An empathetic, non-judgmental and ethical approach	√
Excellent communication skills – both written and spoken	√
Pleasant and professional manner	√
The ability to build a good rapport and work in partnership with colleagues, partners, and various agencies	√
The ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects	√
The ability to work effectively within the designated team and wider head office support teams, as well as independently	√
Able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target / timelines	√
Ability to respond according to tasks and situations appropriately, as they arise	√
Able to demonstrate full attendance and punctuality within the designated hours of the role	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Full training on TCHC systems and processes will be given.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	BBO Project Coordinator (Finance)
Location:	Watford
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Programme Manager
Contract Type:	Fixed Term
Salary Band:	£20,000 to £23,000 pa
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.

Job description

To undertake administrative duties to support all three BBO programmes to meet targets, outputs, and contract requirements.

Work with all key stakeholders within the programme to ensure the quality of service and overall success of delivery.

Work with a team of colleagues to further develop and implement processes to continue to improve the efficiency,  effectiveness and successful delivery of the programme.

To meet individual and BBO contract monthly KPIs and targets as set out by TCHC.

Attention to detail and high quality, accurate work is required with tasks completed in a timely manner to deadlines ensuring that all records and administration are audit and contract compliant.

 

Main Tasks & Responsibilities

• To review monthly financial claim submissions from Partners for compliance to contract specific requirements and complete contract claim records.
• Work with Finance team to verify accuracy of financial reporting and accuracy of financial record keeping
• To provide accurate internal financial reporting to Programme Managers and Senior Management Team
• To collate and check all Participant forms and produce concise Participant files electronically and in hard copy where appropriate.
• Monitor and report to the Programme Managers any under-performance risk so that necessary steps can be placed to address this.
• Assist the Programme Managers with performance reviews with these delivery partners.
• To submit Quarterly claims following contract and corporate guidance to meet deadlines.
• To address any issues arising from the claim submissions and Audits with Partners, the Programme Managers, and the auditor as appropriate in order to achieve resolution.
• To identify individual issues but also identify the implications for similar projects and issues; work to resolve these, comprehensively across the programme.
• To assist partners to understand and meet the requirements of the projects by, for example, running training sessions, providing templates and assisting with the correct completion of documentation.
• To complete precise data entry onto the relevant data systems.
• To create and maintain Excel spreadsheets and other records as required.
• To create new and continuously improve the administrative systems to meet the needs of the programme and ensure that these are kept up to date and in a format which complies with ESF, Lottery and other funding bodies’ audit requirements.
• To accurately store all paperwork in a logical and timely manner.
• To liaise with internal colleagues and external partners by telephone, email and other electronic means.

Main Attributes

• A very good eye for detail.
• Ability to work well in a team and on your own initiative.
• Ability to communicate clearly and effectively.
• Good time management and the ability to prioritise several tasks
• Ability to respond to short deadlines and deal with pressures
• Good problem solving skills and finding the most efficient methods to complete tasks

In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level. 

 

Skills & Attributes

	Essential	Desirable
Qualifications
A business administration, customer service or IT qualification or be working towards such a qualification e.g. AAT apprenticeship	√
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training	√
Knowledge / Technical Skills
Good IT and data Inputting skills with a sound knowledge of various administration tasks	√
Ability to reconcile financial claims such as salary details, expenses and receipts	√
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.	√
Ability to devise and use logical clerical processes e.g. alpha/numeric/chronological filing and index systems.	√
Methodical approach to work with the ability to prioritise	√
Good customer service skills and confident in dealing with telephone queries, project enquiries and complaints	√
A knowledge of Expense Reconciling, Invoices and Spreadsheets	√
A knowledge of Pics		√
Microsoft Office: Word, Excel, Outlook, PowerPoint – Advanced competency required.	√
Experience
Proven and successful record of working in a busy administration office and knowledge of a variety of administration tasks.	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to build a good rapport with colleagues, partners and auditors	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately, as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Who we are?

This is an exciting time to join the TCHC Group. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programs to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation that is friendly, considerate, and honorable in all its services and operations. Most of all we believe in working together as a team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

Building Better Opportunities is a   project which is co-financed by the European Social Fund and the National Lottery Community fund. They are set up to support local people who are currently not in employment to gain training or employment by offering one to one support from a dedicated adviser.

 

Who are we looking for?

TCHC is looking for an experienced careers adviser/ tutor who has passion for supporting individuals who are currently without any employment and help them into education, training, or employment to become job ready.

We are looking to recruit

Job Title	Careers Adviser / Tutor (BBO Project GCGP)
Location:	Hybrid-Ipswich & Remote Covering the Suffolk Area
Working Hours:	8.30 am to 5.00 pm OR 9:00am to 5:30pm 1-hour lunch Monday to Friday 37.5 hours per week
Reports to:	Building Better Opportunities (BBO) Programme Manager
Salary Band:	£23 – 28k dependent on qualification and experience

 

 

What are we looking for?

 

The BBO Programme aims to enrol people who have the right to live and work in the UK and are currently without any employment and help them into education, training, or employment

 

Qualifications:

• Level 4 Diploma in Advice and Guidance - Essential
• PTLLS, Certificate of Education or PGCE qualifications - Essential
• Level 6 Diploma in Careers Guidance and Development - Desirable

 

Main Tasks & Responsibilities

• To recruit participants onto the project
• To arrange and deliver a schedule of support including Information, Advice and Guidance sessions, Employability Skills training, in line with local labour market opportunities
• To prepare individuals to become ‘job ready’ through effective Employability Skills with a quality CV, excellent presentation and interviewing skills.
• To assist partners and TCHC with the completion of BBO Participant entry paperwork, participant queries and/or eligibility requirements
• To support the Administration team with partnership queries
• To promote the BBO Opportunity and the work of TCHC at every given opportunity
• To bring together local agencies, creating a total person-centered approach for our customers, supporting them with employability skills and health and wellbeing

                       

The post holder will work solely on this ESF and National Lottery Community Fund, Building Better Opportunities project.

 

Key Objectives would be to:

• Promote the BBO projects to reach individuals who would benefit from it by e.g. attending Job Fairs, community and networking events
• Working with individuals, to assess eligibility for the project; completing the required paperwork and eligibility criteria with individuals; developing Individual Action Plans as appropriate to their needs with regards to future employment, training and education and supporting them to achieve these goals through regular reviews and support
• Researching and providing information, advice and guidance on topics such as careers, education, labour market information, getting into employment, equal opportunities and referring individuals to specialist agencies as appropriate to their needs
• Delivering group sessions on Employability Skills, such as CV writing, Interview Techniques and Job searching skills etc. to enhance an individual’s prospects of sustained employment as required
• Promote the BBO Opportunity project to local stakeholders e.g. Job Centre Plus and other community organisations to raise the profile of the BBO projects and its legacy and to generate referrals
• Build links with other local organisations / stakeholders to benefit the partnership and their participants and to be a potential referral source
• Source appropriate provision, volunteering opportunities, work experience, training opportunities and job opportunities and update user friendly Database to share regularly to the partnership
• Keeping up to date with labour market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies
• To be fully conversant with current NLCF guidance and paperwork
• To attend the Delivery Partners Group that brings together support staff to share best practice and resolve challenges
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Delivering activities to meet KPI’s and contract outcomes, for Education and training, Employment and those that were economically inactive at the start of their journey into job search
• Maintenance of comprehensive, compliant Client records in accordance with NLCF/ ESF regulation and as agreed with the Programme Manager
• In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications, and level.
• Note: These duties are a guide to the work the post holder will initially be required to undertake. Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shutdown period in which you will receive additional 3 days of leave at full pay to cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year for immediate family (eligibility applies)
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

 

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

 

How to Apply 

To apply please email your CV and cover letter to HR@tchc.net

Job Title:	Finance Assistant
Location:	Watford
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Financial Controller
Contract Type:	Permanent
Salary Band:	£22,000 to £25,000 per annum

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP , JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of Job

 

TCHC are recruiting for a Finance Assistant to join the expanding team. The role a fast-paced and requires someone who has good attention to detail.

The post holder will provide support to the finance management team and be responsible for providing financial, administrative, and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.

 

Main Tasks & Responsibilities

Accounts

• To support the Finance Controller with the smooth running of the finance department
• Assisting with the Accounts Payables and Receivables – including reconciling incoming invoices and match to purchase orders and updating Sage
• Maintain aged debtors and creditors
• Bank reconciliations
• Reconciliation of balance sheet items, such as control accounts on a monthly basis
• Preparation and posting of accrual and prepayment journals
• Management of staff expenses and ensure appropriate records are maintained
• Cash flow management and ensure Sage is kept up to date
• Files documents; invoices, staff expenses
• Receives and disburses payment, balances daily receipts, and prepares production reports using spreadsheets or daily balance sheets
• Assist with month end processes and other statutory demands
• Resolve client and supplier queries
• Disburses payment from and keeps records for a petty cash and reconcile monthly
• Prepares various financial related reports and records
• Assist during the audit in preparation of various packs
• Responds to enquiries and requests from staff, providers and projects
• The post holder will be required to produce reports when required
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Other ad-hoc duties

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

 

 

Skills & Attributes

	Essential	Desirable
Qualifications
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training.	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Database Input (eg, SAGE, other in-house systems) – basic competency required as training given).		√
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.	√
Clerical processes eg, alpha/numeric/chronological filing and index systems.	√
Experience
Previous experience of marketing support work essential.  Personal attributes and attitude to work equally important.	√
Personal Attributes
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-playership – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable, and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Marketing Manager
Location:	Watford - HQ
Working Hours:	8.30am - 5.00pm or 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week Flexibility on hours may be required.
Reports to:	Director of Business Development
Contract Type:	Permanent
Salary Band:	£38,000 - £45,000 pa

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

This role will lead TCHC Group Limited marketing strategy to engage with all audiences our comprehensive delivery programmes work with and to support our vision to transform individuals lives.

As part of the Business Development function, you will work with the Director of Business Development to agree the marketing strategy which will align with and support TCHCs Strategic Development Strategy and growth plans.

This role will provide a 360 degree comprehensive marketing service for TCHC which is predominantly a digital first strategy. This will include devising, managing, and implementing TCHC’s marketing and brand strategies, promotions, campaigns, internal and external communications, PR, planning and projects in support of business plan strategies and targets. You will implement the long and short-term engagement strategies for both internal and external markets and be responsible for the development of the social media strategy, content development both on and offline, managing customer data and all internal employee engagement.

You will need to have excellent copywriting skills to continually produce learner and employer case studies, online marketing material and content for B2B sector specific campaigns. You will be confident, proactive and ambitious with the ability to dynamically engage with stakeholders at all levels and from varied backgrounds.

You will have strong attention to detail and creative flair with experience of both Online and Offline marketing channels. Prior experience with digital photography, InDesign, Photoshop, Illustrator and video editing is highly advantageous.

This role is all about helping to build and protect TCHC’s brand and reputation through relevant, timely and targeted content and messages to our markets, stakeholders, customers and staff. Working within budget to acquire new clients, retain and develop the existing client base and add value and contribute to the achievement of contractual targets.

You will need to be an experienced people manager as this role is responsible for a team of four marketing assistants.

Main Tasks & Responsibilities: 

• Primary point of contact for all internal and external marketing and brand enquiries.

• Proven track record in digital marketing activity, strategy development, SEO and docial media engagement

• Source, craft, curate and develop relevant and high-quality content for all channels and platforms

• Copy writing for online and off-line use, including writing compelling, engaging human interest stories and case studies

• Line management of the wider marketing team.

• Advice and support operations colleagues on communications campaigns

• Monitor and evaluate the impact and effectiveness of activity through reporting and analysis

• Represent TCHC at key partner marketing and communications meetings.
• Work with providers, partners and stakeholders to complement or integrate marketing activities.
• Design, development and maintenance of the company’s website.
• Day to day management of online and offline marketing activities (advertising,
  e-marketing, social media, surveys etc.).
• Plan and commission outbound agency telemarketing campaign activity. Monitor and evaluate effectiveness.
• Oversee the design, development and implementation all TCHC marketing collateral including printed and electronic media, exhibition stock, case studies, press releases and advertising materials.
• Gather and commission industry and market intelligence to inform sector and/or location targeted promotional activity.
• Monitor and evaluate marketing campaigns against performance forecasts and budgets.

• Produce, implement and evaluate creative campaigns and marketing plans to attract, engage and retain customers

• Contribute to bid preparation and new business development planning.

• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

 

Skills & Attributes:

	Essential	Desirable
Qualifications
Educated to Degree Level (or above) in a Marketing or Business discipline or comparable relevant experience – 3 years’ minimum.	√
Knowledge / Technical Skills
Ability to manage, assess and analyse large quantities of data and report salient facts and findings in an insightful and concise manner.	√
Knowledge of marketing via new media channels.	√
Creative, with a strong understanding of design and effective marketing communication.	√
High developed copywriting skills.	√
Knowledge of managing out-sourced PR and experience of press/media relations.	√
Strong political and commercial awareness.	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Demonstrate ability to manage and work within set budgets and timescales.	√
Ability to build and develop stakeholder and commercial relationships	√
Capable of managing and updating company website via Joomla Content Management System	√
Proficient with Adobe Creative Cloud suite to design and produce marketing collateral	√

	Essential	Desirable
Experience
Previous experience of leading marketing function within a complex commercial sector and/or public sector. Personal attributes and attitude to work equally important.	√
Management of out-sourced PR and experience of press/media relations.	√
Management of telemarketing agencies.	√
Proven history of working with large field-based teams.	√
Line management of individuals/team.	√
Experience of devising and implementing campaigns across the full media and communications mix.	√
Senior level project management either solus or as a team member.	√
Experience managing and curating marketing campaigns via marketing automation and social media management platforms	√
Personal Attributes
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; high standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.  Ability to work calmly under pressure.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Who we are?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

 

Who are we looking for?

Are you an inspiring individual with a real passion for creating opportunities and looking for a rewarding new challenge?

Can you engage and build positive relationships with employers, young people and colleagues? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems by thinking of solutions?

We are looking to recruit:

 

Job Title	Work Placement Coordinator
Location:	Watford base travelling to London and South- East
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday 37.5 hours per week.  Some flexibility on these hours may be required.
Contract Type Options:	Full-time
Salary Band:	£20k - £26k

 

What are we looking for?

TCHC is looking for passionate individual to support our learners in to work placements. Actively seeking new, high-quality placement opportunities, as well as being the key point of contact for employers whilst they host students on work placements.

 

Qualifications:

• NVQ in Advice and Guidance L2 – L6, Desirable

About the role:

Responsible for the co-ordination of high-quality work placement opportunities for learners on 15-24 OnTrack , 16-19 study programmes & 19 – 24 Traineeships. Actively seeking new, high-quality placement opportunities, as well as being the key point of contact for employers whilst they host students on work placements. This role requires liaison with learners, employers, curriculum staff to ensure that students participate in high-quality and productive work experience programmes and that learner progress is captured and distance travelled monitored.

 

Key Responsibilities

• Developing new, high-quality placement opportunities and ensuring that communication with employers is timely, effective, and contributes to high employer satisfaction
• Respond to student placement queries and issues promptly
• Visit and coordinate potential or new placement providers to continually expand the range of placements for our students, and to conduct health and safety audits and risk assessments
• Ensuring that an accurate Health and Safety record system is maintained
• Provide placement presentations for cohorts where requested
• Visit placement and coordinate centres to support the setting-up of new placements
• Meet deadlines reliably and work to a high standard, maintaining full confidentiality
• Co-ordinating work experience systems and processes, meeting the requirements of OnTrack and 16-19 study programmes & 19-24 Traineeships
• Playing an active role in the marketing and promotion of TCHC, with particular emphasis on liaison with external partners, employers, and other key stakeholders
• Monitoring learners whilst they are on work experience placements
• Liaising with the centre managers, teaching staff, to ensure that work placements provide appropriate opportunities for learners to develop core employability and technical skills relevant to that industry or vocational sector.
• Being the key point of contact for learners, parents, and guardians during the work placement period
• Keeping and maintaining a database of past, current, and potential work placements
• Monitoring and recording the progress of students whilst on work placement.
• Success will be measured by the number of employer engagements your study programme and traineeships learners have access to progress their learning

Your success will be measured by the number of employer engagements our OnTrack, Study Programme and Traineeships learners have access to.

 

Skills and Experience:

• Experience of employer engagement.
• Experience of recruitment practice and services.
• Experience of successfully delivering against KPIs.
• Sales experience.
• Tele-sales and cold calling experience.
• Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication.
• Flexible with the ability to respond quickly and positively to changes.
• Strong attention to detail.
• Market awareness within the employment and skills sector.
• Ability to work within a team as well as independently.
• Car owner/driver who is willing to travel to different locations
• Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

 

Teamwork

• Liaise with relevant team members to ensure learners are ready to undertake a work placement.
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend monthly team meetings with line manager to discuss feedback

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

 

How to Apply 

To apply please email your CV and covering letter to HR@tchc.net

Job Title:	Digital Skills Tutor for Youth Programmes
Location:	Dunstable
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week This role has the option for Term Time
Reports to:	Centre Manager
Salary Band:	£32k - £36k

Are you an inspiring individual with a real passion for creating engaging and creative sessions and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for

 

Purpose of Job

TCHC is looking for passionate and qualified Digital Skills tutor to support our 16-19  Study Programme learners with learning and developing their digital skills.

• IT User Skills
• Essential Digital Skills

As a Digital Skills tutor, you will be responsible for planning and teaching the IT  skills curriculum and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or ready to complete assessments and maintaining a high level of success rates.

Working with individuals who may present challenges, your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Centre mangers and Quality Team who is responsible for leading the team to drive up quality, and promoting an ethos of continuous improvement.

This role would require face to face delivery of essential digital skills and delivery  to 3 other groups remotely from our education and training centre to which will be structured and timetabled.

Main Tasks & Responsibilities

Lesson Planning

• Create effective schemes of works that clearly supports the learning journey of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock test

Teaching

• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Manage any behaviour issues that arise
• Prepare and submit up to date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork and records of progress and to report all cases of learner sickness and absence
• Complete review paperwork and record learners' progress

Monitoring and Continual Improvement

• Follow the education inspection framework.

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Prepare for and attend monthly caseload review meetings with your line manager
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality team to ensure that delivery meets the high expectations of TCHC
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

Teamwork

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend monthly team meetings with line manager to discuss feedback

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
IT or ITQ qualification at Level 2 or higher	√
GCSE (or equivalent) in English and maths at grade C or above	√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for ICT and across all levels	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, SkillsForward, BKSB	√
Knowledge on using e-Portfolio system such as OneFile, e-Track		√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality Functional Skills ICT across all levels	√
Experience in delivering to a wide range of client groups incl. young people, their families and communities, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET, Apprentices, young people on Study Programmes and adults on Adult Learning Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Have a good understanding of Safeguarding and Prevent	√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

To apply please email your CV and covering letter to hr@tchc.net

Who we are?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

 

Who are we looking for?

Are you an inspiring individual with a real passion for supporting and engaging young people in education and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed? Do you have DIY experience?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

Are you interested in assisting young individuals develop practical skills that will enable them to learn skills for a trade or general maintenance.

We are looking to recruit

 

Job Title	Construction - Learning Support Assistant
Location:	Dunstable
Working Hours:	8.30 am to 5.00 pm, 1 hour lunch, Monday to Friday 37.5 hours per week.  Some flexibility on these hours may be required.
Contract Type Options:	Term-time
Salary Band:	£18,525 to £21,000 pro rata

 

 

What are we looking for?

TCHC is looking for a Construction Learning support Assistant who will be creative and engaging to ensure individuals of SEND achieve their qualification(s) and work efficiently across the team, who also has previous experience or knowledge in DIY Skills. You will be supported by your Centre Manager who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Working with individuals who may present challenges, your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Centre manger and Quality Team who is responsible for leading the team to drive up quality and promoting an ethos of continuous improvement.

 

Qualifications:

• Qualified to DTLLS/Cert Ed/ PGCE (or equivalent), desirable
• Learning support qualification or willing to work towards
• GCSE (or equivalent) in English and maths at grade C or above, essential

 

Skills syllabus This will include:

• City and Guilds Level 1 Construction Multi-Skills – With a focus on Painting and Decorating, Tiling and Carpentry.

As a learning support assistant, you will be responsible for supporting SEND and Mainstream learners in Construction and other subjects undertaken whilst also supporting the tutors.

Working with individuals who may present challenges, who have struggled in education and have learning needs that require creativity and imagination to ensure they can progress and achieve.

Your support will be creative and engaging to help individuals achieve their aims in Construction and all other subjects. You will be supported by a Quality Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting an ethos of continuous improvement

 

Main Tasks & Responsibilities

• To have formal and informal meetings with tutors to contribute to planning lessons / activities.
• To prepare materials and resources.

• To prepare students beforehand for a task.
• To work on differentiated activities with identified groups.
• To support the tutor in implementing specific teaching programmes.
• To contribute towards delivery and resource development for Construction – Multi-Skills
• To supervise and assist in practical tasks.
• To be involved in keeping records and evaluating identified students’ progress. Support the creation of individual learning plans.
• Support learners in all lessons and around the centre
• Provide one to one support to learners where necessary
• Act as a key worker to specific learners through their learning
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Read EHCP’s ensuring you identify the learning needs of the individual, while ensuring the correct resources are in place for individuals
• Manage behaviour effectively within sessions ensuring sessions can continue
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence
• Complete all required documentation accurately and within agreed timescales
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• To take into account the student/s’ special needs and ensure their access to the lesson and its content through appropriate clarification, explanations, equipment and materials.
• To build and maintain successful relationships with student, treat them consistently, with respect and consideration.
• To help promote independent learning.
• To help reinforce learning.
• To help students record work in an appropriate way.
• To develop learners organisational skills.
• To help keep the students on task and to build motivation.
• To model good practice.
• To help build the student/s’ confidence and enhance self-esteem.
• To assist with career events within schools or other establishments as appropriate.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

 

Monitoring and Continual Improvement

• Follow the education inspection framework.
• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

 

Teamwork 

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend weekly team meetings with line manager to discuss feedback

 

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects’ quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

 

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

How to Apply 

To apply please email your CV and covering letter to HR@tchc.net

Job Title:	Health & Social Care & Employability Tutor
Location:	Dunstable
Working Hours:	Monday to Thursday 8.30am - 5.00pm OR 9.00am - 5.30pm
Reports to:	Centre Manager
Contract Type:	Full Time / Part Time / Term Time
Salary Band:	£23,000 to £30,000 pa

TCHC delivers a range of programmes for adults and young people including the Study Programme & Traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for disadvantaged and SEND young people to grow while achieving positive outcomes. All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, that is why we are a great employer to work for, with an Ofsted Grade 2.

You will teach from our Education and Training Centre based in Dunstable town centre, where you will inspire and lead young people to achieve and progress onto greater opportunities.  You will effectively plan your engaging courses, set, and review targets, track learners progress, assess and submit work to ensure deadlines are met enabling learners to achieve. From you creating an enriching programme with varied teaching styles and experiences all will have fun and identify where the programme can lead them onto.

This is a great opportunity to get involved and join TCHC GAPS as we are now looking to expand our services and programmes that enable more opportunities for young people to establish a positive future. Importantly a good opportunity for you to join us as we grow our education and training centre developing our staff along the way…

 

Teaching and Learning

• Plan, prepare and teach lessons at levels 1 & 2 for Health and Social Care and employability programmes.
• Plan, develop and deliver appropriate learning plans for individual students.
• Contribute to the development, implementation and review of policies, schemes of work.
• Create engaging lessons that are full of learning and development

• Monitor and assess the achievement of students, and to record and report the development, progress, and attainment of students in accordance with TCHC’s assessment policies and in line with the principles of assessment for Learning.

• Make use of current technology to enhance teaching and learning.

• Be a tutor to an assigned group of students and to carry out the associated academic and pastoral responsibilities as required.

• Implement TCHC’s inclusion and equal opportunity policies.

• Ensure that teaching assistants or other support staff and visiting speakers are used effectively in the learning environment.
• For this role you will be able to demonstrate your competency to teach, health and social care qualifications using NCFE standards at level 1 & 2

Continuing Professional Development

• Participate in the Professional Development

• In conjunction with the line manager, take responsibility for personal professional development, keeping up to date with research and developments in teaching pedagogy and changes in the curriculum, which should lead to improvements in teaching and learning.

• Take full advantage of any relevant training and development available and undertake any necessary professional development as identified in TCHC’s self-assessment review and action plans.

• Be a reflective practitioner, evaluating and improving own practice in order to take teaching and learning forward.

• Maintain a professional CPD record

• Under guidance from the Centre Manager, participate in a full induction programme.

Administration

• Implement the TCHC assessment, recording and reporting procedures.
• Keep an accurate register of students in accordance with TCHC policy.
• Track progress of learners using tracking systems
• Update your learner files daily
• Set SMART targets for students
• Conduct 1-1 progress reviews of qualifications and personal skills

• Participate in appropriate meetings with colleagues, parents and agencies for the benefit of the students.

• Participate in events/open days as required.
• Support for absent colleagues as required.
• Liaise with employers and other outside agencies.

Safeguarding

• To ensure all safeguarding policies and procedures are adhered to
• Reporting procedures are followed
• Work with Centre Manager/DSL to gather information if you are required to
• Raise concerns immediately for the student’s welfare

Health and Safety

• Comply with procedures on all matters concerning health, safety, and welfare.

• Undertake risk assessment strategies for the programme area in relation to teaching and learning.

• Take responsibility for personal health, safety, and welfare and that of others who may be affected by your actions or inactions.

 

 

 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to PTLLS/DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
Assessor qualification and experienced	√
GCSE (or equivalent L2 Functional skills) in English and maths at grade C/4 or above	√
Health and Social care qualification level 2 or higher	√
Knowledge / Technical Skills
Demonstratable knowledge on Health and social care vocational training/education	√
Knowledge of the standards required to deliver the vocational area	√
Knowledge of the skills required to work in the industry and able to embed this is the learning	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools to inform Learning strategies,	√
Able to use reporting systems to track and monitor learning		√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Demonstratable experience of delivering high quality programme sessions	√
Vocational experience within the sector of Health & social care
Experience in delivering to a wide range of client groups incl. young people of school age, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET young people and those on Study Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental, and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable, and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Who we are?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

 

Who are we looking for?

Are you an inspiring individual with a real passion for creating engaging and creative sessions and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

 

We are looking to recruit

Job Title	Learning Support Assistant
Location:	Dunstable
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm,  1 hour lunch, Monday to Friday 37.5 hours per week.  Some flexibility on these hours may be required.
Contract Type Options:	Term-time
Salary Band:	£18,525 to £21,000 pro rata

 

 

What are we looking for?

TCHC is looking for a Learning support Assistant who will be creative and engaging to ensure individuals of SEND achieve their qualification(s) and work efficiently across the team. You will be supported by your Centre Manager who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Working with individuals who may present challenges, your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Centre manger and Quality Team who is responsible for leading the team to drive up quality and promoting an ethos of continuous improvement.

 

Qualifications:

• Learning support qualification or willing to work towards
• GCSE (or equivalent) in English and maths at grade C or above, essential

 

Skills syllabus This will include:

• Functional Skills English Entry Level 1 to Level 2

• Functional Skills Maths Entry Level 1 to Level 2

• Vocational Subjects

• Employability

• Independence Skills

 

As a learning support assistant, you will be responsible for supporting SEND learners in all subjects undertaken whilst also supporting the tutors.

Working with individuals who may present challenges, who have struggled in education and have learning needs that require creativity and imagination to ensure they can progress and achieve.

Your support will be creative and engaging to help individuals achieve their aims in all subjects. You will be supported by a Quality Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting an ethos of continuous improvement.

 

Main Tasks & Responsibilities

• To have formal and informal meetings with tutors to contribute to planning lessons / activities
• To prepare materials and resources

• To prepare students beforehand for a task
• To work on differentiated activities with identified groups
• To support the tutor in implementing specific teaching programmes
• To contribute towards delivery and resource development for functional skills in English, Maths and ICT
• To supervise practical tasks
• To carry out structured classroom assessment/ observation and feedback
• To be involved in keeping records and evaluating identified students’ progress. Support the creation of individual learning plans
• Support learners in all lessons and around the centre
• Provide one to one support to learners where necessary
• Act as a key worker to specific learners through their learning
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Read and analyse EHCP’s ensuring you identify the learning needs of the individual, while ensuring the correct resources are in place for individuals
• Manage behaviour effectively within sessions ensuring sessions can continue
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence
• Complete all required documentation accurately and within agreed timescales
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject area
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies
• To take into account the student/s’ special needs and ensure their access to the lesson and its content through appropriate clarification, explanations, equipment and materials
• To build and maintain successful relationships with student, treat them consistently, with respect and consideration
• To help promote independent learning
• To help reinforce learning
• To assist students with physical needs
• To help students record work in an appropriate way
• To develop study and organisational skills
• To help keep the students on task and to build motivation
• To model good practice
• To help build the student/s’ confidence and enhance self-esteem
• To assist with career events within schools or other establishments as appropriate.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level

 

Monitoring and Continual Improvement

• Follow the education inspection framework
• Undertake regular CPD and record it using company documents
• Undertake qualifications where suitable as part of your own learning and development
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools
• Prepare for and attend monthly caseload review meetings with your line manager
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality team to ensure that delivery meets the high expectations of TCHC
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

 

Teamwork

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend monthly team meetings with line manager to discuss feedback

 

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures
• Be familiar with and research updates to qualification specifications and handbooks for subjects’ quality assured
• Participate in OFSTED inspections as required
• Be very familiar with key company policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

 

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period
• When your birthday falls on a working day you will receive this day off at full pay
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

 

How to Apply 

To apply please email your CV and covering letter to HR@tchc.net

Job Title:	Functional Skills Tutor
Location:	Ipswich
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Team Leader
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP , JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• Ongoing management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for FS English and maths across all levels	√
Detailed knowledge on the new FS Reforms being implemented	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB	√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality Functional Skills English and maths across all levels	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or awide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Have a good understnading of Safeguarding and Prevent	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Customer Services Tutor
Location:	Ipswich
Working Hours:	FT or PT can be negotiated  (term time can be considered)
Reports to:	Centre Manager
Contract Type:	Permanent
Salary Band:	£23,000 - £30,000 Pro Rata

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London

Purpose of Job

TCHC is contracted by the Education and Skills Funding Agency (ESFA) to deliver a Study Programme that provides specific training and support to 16-24-year-old young people who are not in education, employment or training in the Ipswich area. The main objective of this provision is to support these young people, who are at risk of long-term disengagement, to move into education, training or employment with training to sustain this outcome. We also want to increase these young people’s experience and qualifications so that they have the opportunity to continue in education and successfully find work.

The design of the programme has been developed to allow individuals move closer to the job market in the area of Customer Service. Following the Individual Assessment, each young person will be supported through a flexible package, tailored to their needs. The level of support required will be guided by the needs of the young person. Embedded into the main provision will be support to develop the young person’s Functional English, Maths and IT skills up to Level 2. Individual mentoring and support will also be provided to address any barriers and issues that may prevent the young person from sustaining their activity. Other skills and behaviours such as communications, confidence, social skills, and employability skills will be developed.

As a Tutor you will be required to plan, prepare and teach Customer Service up to Level 2 for young people within the Study Programme, as agreed with the Centre Manager and to OFSTED standards. Carry out the administrative and tracking tasks required in each programme area. Provide appropriate learner feedback and support and educational advice and information where necessary, and to create an appropriate and welcoming atmosphere for learners.

Main Tasks & Responsibilities

As Tutor you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Equality and Diversity, Health and Safety and Data Protection, and those of any host organisations, including informing learners of their obligations:

• Plan deliver and report on your course, using methods and materials appropriate to the learner group and course content. A Scheme of work/syllabus and lesson plans should be used for this and made available to the Centre manager, Quality Assurance, class visitors or inspectors when required.
• Prepare/adapt appropriate and range of teaching materials
• Identify/assess the needs of learners and if necessary adapt course content and delivery style to meet these needs.
• Deal appropriately with individual learner support needs, using the appropriate forms and recording the required evidence as per the guidelines provided.
• Comply with the TCHC policy on Safeguarding and Prevent so that all learners are taught in a safe environment and are made aware of the Prevent strategy.
• Comply with the TCHC policy on Equality and Diversity so that all learners are treated with respect and dignity in an environment in which a diversity of backgrounds and experience is valued. Deal with any harassment or discrimination issues that arise
• Discuss Learning Outcomes and moderation requirements with learners as the course proceeds.
• Evaluate the effectiveness of learning. Assess learners’ work in a timely manner using a range of assessment methods. Keep records of learners’ progress and ensure learners are given feedback on their progress.

• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

• Offer advice on further learning and progression opportunities to learners as required.
• Attend relevant induction and training meetings as required by TCHC.
• Where appropriate, attend standardisation meetings.
• Represent TCHC throughout the programme.

Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Enhanced CRB checks will be a requirement for this position.

Skills & Attributes

Qualifications	Essential	Desirable
PTLLS or above	√
Certificate of Education or PGCE qualification		√
GCSE Maths & English at Grade C (4) or above Or Level 2 Functional skills	√
Knowledge / Technical Skills	Essential	Desirable
Exceptional organisational and administrative skills with an absolute eye to quality and detail	√
Ability to use a wide range of teaching delivery methods in order to engage with a wide range of learning styles and behaviours	√
Knowledge of Customer Services & Employability across a range of different sectors	√
Experience & knowledge of the OFSTED Inspection process		√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required	√
Experience	Essential	Desirable
Demonstrable successful track record of teaching Customer Service up to Level 2	√
Proven and successful record of engaging with a wide range of young people particularly those who are NEET (Not in Education, Employment or Training) and face barriers to progression in learning and providing sustained support through 1 to 1 and/or group IAG, career guidance, training advice, mentoring and coaching	√
Working with a range of partners/agencies such as: Local Education Authorities, Social Care Services, Counselling Services, Education Welfare Officers, etc...		√

Personal Attributes	Essential	Desirable
A proven, successful track record of supporting disaffected clients in an empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a rapport with young people.	√
Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of Data Protection Act.	√
Able to work effectively in the designated team, wider office teams, as well as independently. Also keeping others informed, duly taking into account discretion, sensitivity & confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality.	√
Personal Appearance – Appropriate to the client group	√

This is an initial outline and will be reviewed as part of our Continuous Professional Development process.

How to Apply

To apply please send your CV and covering letter to humanresources@tchc.net  to HR, TCHC, 21 Station Road, Watford, WD17 1AP quoting which position you are applying for.

Who we are?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

 

Who are we looking for?

Are you an inspiring individual with a real passion for creating engaging and creative sessions and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

We are looking to recruit

 

Job Title	Learning Support Assistant
Location:	Ipswich
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm, 1 hour lunch, Monday to Friday 37.5 hours per week.  Some flexibility on these hours may be required.
Contract Type Options:	Term-time
Salary Band:	£18,525 to £21,000 pro rata

 

What are we looking for?

TCHC is looking for a Learning support Assistant who will be creative and engaging to ensure individuals of SEND achieve their qualification(s) and work efficiently across the team. You will be supported by your Centre Manager who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Working with individuals who may present challenges, your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Centre manger and Quality Team who is responsible for leading the team to drive up quality and promoting an ethos of continuous improvement.

 

Qualifications:

• Qualified to DTLLS/Cert Ed/ PGCE (or equivalent), desirable
• Learning support qualification or willing to work towards
• GCSE (or equivalent) in English and maths at grade C or above, essential

 

Skills syllabus This will include:

• Functional Skills English Entry Level 1 to Level 2

• Functional Skills Maths Entry Level 1 to Level 2

As a learning support assistant, you will be responsible for supporting SEND learners in all subjects undertaken whilst also supporting the tutors.

Working with individuals who may present challenges, who have struggled in education and have learning needs that require creativity and imagination to ensure they can progress and achieve.

Your support will be creative and engaging to help individuals achieve their aims in all subjects. You will be supported by a Quality Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting an ethos of continuous improvement

 

Main Tasks & Responsibilities

• To have formal and informal meetings with tutors to contribute to planning lessons / activities.
• To prepare materials and resources.

• To prepare students beforehand for a task.
• To work on differentiated activities with identified groups.
• To support the tutor in implementing specific teaching programmes.
• To contribute towards delivery and resource development for functional skills in English, Maths and ICT
• To supervise practical tasks.
• To carry out structured classroom assessment/ observation and feedback.
• To be involved in keeping records and evaluating identified students’ progress. Support the creation of individual learning plans.
• Support learners in all lessons and around the centre
• Provide one to one support to learners where necessary
• Act as a key worker to specific learners through their learning
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Read and analyse EHCP’s ensuring you identify the learning needs of the individual, while ensuring the correct resources are in place for individuals
• Manage behaviour effectively within sessions ensuring sessions can continue
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence
• Complete all required documentation accurately and within agreed timescales
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject area
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• To take into account the student/s’ special needs and ensure their access to the lesson and its content through appropriate clarification, explanations, equipment and materials.
• To build and maintain successful relationships with student, treat them consistently, with respect and consideration.
• To help promote independent learning.
• To help reinforce learning.
• To assist students with physical needs.
• To help students record work in an appropriate way.
• To develop study and organisational skills.
• To help keep the students on task and to build motivation.
• To model good practice.
• To help build the student/s’ confidence and enhance self-esteem.
• To assist with career events within schools or other establishments as appropriate.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

 

Monitoring and Continual Improvement

• Follow the education inspection framework.
• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Prepare for and attend monthly caseload review meetings with your line manager
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality team to ensure that delivery meets the high expectations of TCHC
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

 

Teamwork

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend monthly team meetings with line manager to discuss feedback

 

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects’ quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday
• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period.
• When your birthday falls on a working day you will receive this day off at full pay.
• Pension scheme after 3 months you have been employed with us
• Bupa Cash Plan, level 1 paid by the company
• Employee Assistance Programme to access help and support 24 hours a day every day of the year
• Discounted membership for BUPA (subject to the qualifying conditions)
• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service
• Quarterly and annual awards
• Company tools and equipment for the performance of your duties
• Reimbursement of travel expenses

 

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

How to Apply 

To apply please email your CV and covering letter to HR@tchc.net

Job Title:	Digital Skills Tutor for Youth Programmes
Location:	Ipswich
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week This role has the option for Term Time
Reports to:	Centre Manager
Salary Band:	£32k - £36k

Are you an inspiring individual with a real passion for creating engaging and creative sessions and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for

Purpose of Job

TCHC is looking for passionate and qualified Digital Skills tutor to support our 16-19  Study Programme learners with learning and developing their digital skills.

• IT User Skills
• Essential Digital Skills

As a Digital Skills tutor, you will be responsible for planning and teaching the IT  skills curriculum and will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or ready to complete assessments and maintaining a high level of success rates.

Working with individuals who may present challenges, your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Centre mangers and Quality Team who is responsible for leading the team to drive up quality, and promoting an ethos of continuous improvement.

This role would require face to face delivery of essential digital skills and delivery  to 3 other groups remotely from our education and training centre to which will be structured and timetabled.

Main Tasks & Responsibilities

Lesson Planning

• Create effective schemes of works that clearly supports the learning journey of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock test

Teaching

• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Manage any behaviour issues that arise
• Prepare and submit up to date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork and records of progress and to report all cases of learner sickness and absence
• Complete review paperwork and record learners' progress

Monitoring and Continual Improvement

• Follow the education inspection framework.

• Undertake regular CPD and record it using company documents.
• Undertake qualifications where suitable as part of your own learning and development.
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Prepare for and attend monthly caseload review meetings with your line manager
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality team to ensure that delivery meets the high expectations of TCHC
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

Teamwork

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend monthly team meetings with line manager to discuss feedback

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
IT or ITQ qualification at Level 2 or higher	√
GCSE (or equivalent) in English and maths at grade C or above	√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for ICT and across all levels	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, SkillsForward, BKSB	√
Knowledge on using e-Portfolio system such as OneFile, e-Track		√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality Functional Skills ICT across all levels	√
Experience in delivering to a wide range of client groups incl. young people, their families and communities, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET, Apprentices, young people on Study Programmes and adults on Adult Learning Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Have a good understanding of Safeguarding and Prevent	√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

To apply please email your CV and covering letter to hr@tchc.net

Who are we?

This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most all we believe in working together as team to create opportunities for young people to grow while achieving positive outcomes.

All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, this is why we are a great employer to work for.

Who are we looking for?

Are you an inspiring individual with a real passion for creating engaging and creative sessions and looking for a rewarding new challenge?

Can you engage and build positive relationships with young people who may have complex needs? Do you feel that young people who are vulnerable deserve an opportunity to develop their skills, abilities and have the best chance to succeed?

Are you enthusiastic, determined, and resilient and have effective communication skills? Can you solve problems thinking of solutions?

We are looking to recruit:

Job Title:	Centre Coordinator/Administrator
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Contract Type:	Full-time
Salary Band:	£19,000 to £25,000 pro rata

We are seeking a Centre Coordinator / Administrator that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for creating an outstanding experience for our learners and working closely with the Centre Manager and internal teams, to track, report, and monitor the success of all adult learning activity.

You will be responsible for supporting the success of learners and their journey with TCHC, and you will be an engaging and collaborative part of our department as we continue to promote our ethos for continued development as well as strive for business and operational excellence.

Qualifications:

• Any Vocational Qualification at Level 1 and up

• GCSE (or equivalent) in English and maths at grade C or above, essential

Main Tasks & Responsibilities

• To support colleagues and learners to ensure the smooth running of the training centre, maintaining high standards of communication, administration, health, and safety, safeguarding and equality and diversity in compliance with all TCHC procedures and policies and the requirements of Ofsted, awarding bodies and funders
• Management Support
• Oversee the Dunstable centre in the absence of the Centre Manager
• To attend quality meetings to contribute to strategies and actions to improve centre operation, against key performance indicators to enable centre development
• Implement agreed quality improvement activities and review effectiveness
• To participate in meetings to evaluate individual learning plans ensuring effective practice is in use

Tutor Support

• Act as Examinations Officer for the Centre and follow JCQ and awarding body guidelines entirely regarding administration of examinations and assessments
• Maintain security of confidential materials, controlling access to the safe
• Diarise any off site interventions with learners and assist planning including travel arrangements, and ensuring risk assessments have been completed
• Assist with the management, and storage of session plans and all appropriate resources including computer, paper and tactile resources
• Organise learner registrations, and invigilate computer based testing, ensuring fair and equal access to assessment
• Promote inclusive learning and consistently maintain established standards of discipline within the centre

Reception and Customer Service

• Be the first point of contact for all visitors and maintain a professional and welcoming reception area.
• Be the primary first contact for external callers and deal with queries promptly, taking messages and following up to ensure excellent customer service is delivered
• Organise promotional events and promote the business of TCHC as appropriate e.g. schools career events/open days/awards ceremony
• Maintain noticeboards with accurate and up to date information and guidance, creating effective and attractive displays
• Build an effective rapport with learners and report to colleagues any issues which may impact on learning progress

Administration

• Lead on administrative requirements of head office and funders, maintaining on site learner records including learner/parent letters, bursary applications and certificate distribution
• Learner enrolments and ILRs are accurately complete
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments
• Organise course marketing and open days
• Maintain information requirements of external bodies
• Undertake general administrative duties
• Manage all ordering of stationary and other resources required to ensure the smooth operation of the centre
• Administer petty cash and maintain records
• Maintain effective communication with colleagues via email, telephone, and face to face meetings, communicating issues promptly
• Follow TCHC general housekeeping procedures
• Plan appropriately for any new programme delivery as may be developed to maximise funding opportunities, through effective liaison with colleagues
• Maintain centre calendar and notify staff of important events, supporting all deadlines to be met.
• Undertake any ad hoc tasks as required and be flexible in covering work of team members as and when necessary
• Contribute to centre self-assessment and quality improvement processes and propose ideas for continuous quality improvement including improved systems of administration

Monitoring and Continual Improvement

• Undertake regular CPD and record it using company documents
• Undertake qualifications where suitable as part of your own learning and development
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools
• Prepare for and attend standardisation meetings as instructed by Quality Assurance
• Ongoing management and administration tasks relating to TCHC’s CRM and ePortfolio systems, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality team to ensure that delivery meets the high expectations of TCHC
• Ensure any complaints are raised accordingly in line with TCHC’s Complaints Policy

Teamwork

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Attend monthly team meetings with line manager to discuss feedback

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures
• Be familiar with and research updates to qualification specifications and handbooks for subjects’ quality assured
• Participate in OFSTED inspections as required
• Be very familiar with key company policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Rewards for your hard work

For us here at TCHC reward means far more than just pay. Our generous and competitive benefits package includes:

• Annual leave up to 25 days plus 8 public Bank Holiday

• We operate a Christmas and New Year shut down period in which you will receive additional 3 days leave at full pay cover this closure period.

• When your birthday falls on a working day you will receive this day off at full pay.

• Pension scheme after 3 months you have been employed with us

• Bupa Cash Plan, level 1 paid by the company

• Employee Assistance Programme to access help and support 24 hours a day every day of the year

• Discounted membership for BUPA (subject to the qualifying conditions)

• Long Service club loyalty gift upon completion of 5 and 10 years’ continuous service

• Quarterly and annual awards

• Company tools and equipment for the performance of your duties

• Reimbursement of travel expenses

This is an initial outline and will be reviewed as part of our Continuous Professional development process. 

 

How to apply

To apply please email your CV and covering letter to HR@tchc.net