Job Title:	HSC Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£22,000 - £29,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Adult Care Worker Level 2
• Lead Adult Care Worker Level 3
• Lead Practitioner in Adult Care Level 4
• Leader in Adult Care Level 5

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Health and Social Care qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Generic Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rota
Salary Band:	£24,000- £29,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Customer Service Practitioner Level 2
• Customer Service Specialist Level 3
• Business Administrator Level 3
• Team Leader/Supervisor Level 3
• Operations/Departmental Manager Level 5

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship.
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high-performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Digital Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£32,000 - £40,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Digital Marketer Level 3
• IT Technical Salesperson Level 3

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Warehousing Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Full-time/Part-time pro rata
Salary Band:	£24,000 to £29,000 pa

TCHC Group Limited has been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.  

Purpose of Job

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Supply Chain Warehouse Operative Level 2
• Transport and Warehouse Operations Supervisor Level 3

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Warehousing qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high-performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	OnTrack Personal Adviser
Location:	Thurrock, Essex
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week Flexibility on hours may be required.
Contract Type:	Full-time, Part-time
Salary Band:	£21,000 - £29,000 pro rota
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

Arrange and deliver a schedule of support for individuals aged between 15 and 24 including Information, Advice and Guidance sessions, Employability Skills and various other training courses and one to ones in line with local labour market opportunities.

Prepare individuals to become ‘job ready’ through effective Employability Skills with a quality CV, excellent presentation and interviewing skills and training sessions. Build confidence and motivation and support individuals in overcoming their barriers into Employment, Education, Kickstart, Traineeships and Apprenticeships.

Present the TCHC skills support offer to employers and individuals, in liaison with Jobcentre Plus, partner providers and other support agencies to engage with and meet contractual KPIs.

To meet individual and team monthly KPIs and targets as set out by TCHC.

Provide a qualitative support service to all clients and to engage and develop strong working relationships with agencies, partners and stakeholders.

Main Tasks & Responsibilities

• Manage a caseload of clients, through a journey from start to employment, training, or education.
• Presenting the TCHC offer to employers and clients who have requested support from the programme
• Interviewing clients on a one-to-one basis, on a face-to-face basis, via the telephone or Microsoft Team, or any other online platforms were applicable
• Have an ongoing relationship with local JCP to match vacancies to your client caseload

• Working in conjunction with the NEETS Study Programme
• Providing information, advice, and guidance about a range of issues, such as careers, education, equal opportunities and referring clients to specialist agencies as appropriate to their needs
• Working with Individuals, to draw up Individual Learning Plans as appropriate to their needs, with regards to future employment, training and education and supporting them to achieve these goals through regular reviews
• To implement and support delivery programmes in accordance with contracts
• Building a base of signpost agencies for individuals to access further support where necessary
• Researching careers, options, and support organisations to meet individual’s needs
• Delivering a menu of group sessions including Employability Skills, such as CV writing, Interview Techniques and Job searching skills, Confidence building, ICT, Social media, Networking, Team working etc to enhance an individual’s prospects of sustained employment which you will be expected to deliver
• Marking of learner workbooks and ensuring planned end dates are met
• Work closely with the Employer Engagement and Recruitment team to support you get the required outcomes for your caseload
• Building relationships with local employers and JCP to support clients into roles
• Attend and generate opportunities through marketing and promotional events
• Reviewing your client caseload weekly, agreeing further actions
• Using computer-aided guidance packages and skills assessment tools
• Keeping up to date with labour market information, legislation, and professional and academic developments by visiting employers, training providers and training events run by educational and professional bodies
• Completion of audit compliant paperwork
• Responsible for ensuring processes, protocols and administration is in place to deliver successful audits both internal and external
• Work alongside Marketing and the Project Manager to develop and collect case studies to support future work
• Recording statistical data and producing progress reports weekly for TCHC Managers
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills and Attributes

	Essential	Desirable
Qualifications
NVQ in Advice and Guidance (Willing to work towards)	√
PTLLS, Certificate of Education or PGCE qualification (Willing to work towards)		√
TAQA (Willing to work towards)		√
Knowledge/Technical Skills
In depth  knowledge of colleges, higher education, independent training providers, etc.	√
Basic understanding of HR practice.	√
In depth Knowledge of the Local Labour Market and trends.	√
Exceptional organisational and administrative skills with an absolute eye to quality and detail	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Able to organise and prioritise your own caseload, provision, appointments and client reviews	√
Experience
Proven and successful record of working with employers and disadvantaged adults in providing IAG, career guidance, advice and delivering training  courses.	√
Experience in delivering presentations to client groups alone and in conjunction with other agencies	√
Experience in recruiting clients into sustained jobs and maintaining relationships with employers	√
Personal Attributes
A proven, successful track record of supporting clients in an empathetic, non-judgmental and ethical approach.	√
A proven, successful track record of supporting clients into sustained employment	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a rapport with a diverse group of individuals	√
Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of DPA	√
Able to work effectively in the designated team, wider office teams, Personal advisors and other Specialist Employment Adviser, as well as independently. Also keeping others informed, duly taking into account discretion, sensitivity & confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√
Car owner/driver or willing to travel	√

This is an initial outline and will be reviewed as part of our Continuous Professional Development process 

An Enhanced DBS check is required for this role.

How to Apply

To apply please send your CV and cover letter to hr@tchc.net  

 

Job Title:	AAT Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Salary Band:	£32,000 - £40,000

Job Details:

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job 

TCHC is looking for passionate and qualified Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Accounts Assistant Level 2
• Assistant Accountant Level 3
• Professional Accounting Technical Level 4

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and group delivery
• Flexible travel for face-to-face teaching as post holder must be able to travel in Essex, Kent, Hertfordshire, Norfolk and Suffolk. As well as be comfortable teaching live online sessions

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target
• Support learners to pass through Gateway into end-point assessment
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded
• Ensure the learning journal of all learners is kept updated at all times
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online
• Ensure that your outlook calendar is always updated as per company guidelines
• Respond to learners and employers timely and within 48 hours of receipt
• Provide employers with updated information at every visit and encourage them to attend review meetings
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship
• Organise and maintain documentation on learners` progress
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learner`s needs
• Attend relevant induction and training meetings as required including standardisation and team meetings
• Undertake regular CPD activity for dual professionalism and record this using company documents
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them
• Recruit learners in line with company procedures
• Obtain learner case studies bi-monthly
• Provide learners with additional learning support (LS) as required and ensure it is always documented
• Follow all company policies and procedures
• Clock in/out using the company APP daily
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

 

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths		√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Functional Skills Tutor
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Team Leader
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of work that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• Ongoing management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for FS English and maths across all levels	√
Detailed knowledge on the new FS Reforms being implemented	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB	√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality Functional Skills English and maths across all levels	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or a wide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Have a good understanding of Safeguarding and Prevent	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email hr@tchc.net

Job Title:	Employability Tutor
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Quality Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

The Employability Tutor will be creative and engaging to ensure individuals achieve their qualification(s). You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

 

Main Tasks & Responsibilities

• Create effective schemes of work that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject area
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Vocational Qualification(s) in a related subject	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge in a subject area listed above	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB		√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality qualifications	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or a wide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience and understanding of individual Safeguarding and Prevent responsibilities	√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email hr@tchc.net

Job Title:	Employer Engagement Advisor
Location:	Watford
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week Flexibility on hours may be required.
Contract Type:	Fixed Term until End December 2023
Salary Band:	£18,000 - £26,000 pro rota
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

The Employer Engagement Adviser (“Adviser”) will identify, and secure Apprenticeship and training starts through business development, engaging with employers and individuals promoting our training offer. The Adviser will actively engage with employers across the geographical area but may be required to work across other geographical areas as required, using a variety of interventions to support employers and participants with their recruitment and skills needs, matching best-fit requirements with the full range of TCHC programmes and contracts to meet their needs.

TCHC offers a range of programmes which include but are not limited to Apprenticeships, Traineeships, Unemployment programmes, Youth and Adult programmes, In-Work Skills Support and Training.  The role will be target driven to develop new business and will entail all aspects of recruitment work from cold calling employers, face-to-face meetings, and account management through to arranging interviews, follow-ups, and feedback.  

Your success will be measured by the number of employer engagements with Apprenticeship, Training starts and outcomes that support TCHC projects. We are looking for a sales-driven individual with an eye for commercial opportunities as well as maximising our government-funded projects.

Main Tasks &Responsibilities

• Utilise sales, business development, marketing, and networking techniques to attract business from client companies.
• Develop a good understanding of client companies, their industry, what they do, their work, culture, and environment to upsell across opportunities.
• Complete Training Needs Analysis and Organisation Needs Analysis as required with employers over the telephone or face to face.
• Liaise with the Programme, Departmental and Senior Managers to ensure sharing of performance data against individual KPIs and target revenue, as well as programme viability.
• Collaborate with our Digital Content and Media Manager to advertise our services in your defined area(s) and obtain case studies.
• Generate opportunities through marketing and attend promotional events to raise brand awareness.
• Work towards and exceeding targets that may relate to the number of candidates placed, a value to be billed to clients or business leads generated.
• Be creative in reviewing recruitment practices to ensure effectiveness of recruitment and selection techniques.
• Engage with stakeholders committed to projects to maximise referral networks (this includes but is not exclusive to working with Employers, Local Authorities, Jobcentre Plus, Schools, Colleges, Universities, Community Organisations, Training Provider Networks, and any others as required).
• Develop the stakeholder base working with the Chambers of Commerce, FSB, CBI, telemarketing, employer hubs and employer networks to meet targets for employer engagement, job outcomes and other contracts deliverables.
• Prepare for and attend monthly caseload review meetings with your line manager and team meetings with colleagues.
• Complete accurate, eligible, and appropriate paperwork for funding evidence requirements of the projects.
• Identify market skills gaps and have a good knowledge of the TCHC services and products to promote the relevant skills and benefits.
• Apply project management techniques to effectively account manage employers and account for potential risks or issues to pre-empt barriers.
• Collaborate with the Gateway Team to coordinate training delivery and maintain a high standard for customer service and experience.
• Liaise with TCHC staff across a range of programmes regarding job opportunities and building relationships to ensure CVs and candidates are put forward for appropriate vacancies or opportunities.
• Gain and maintain local knowledge from Advisers and JCP staff regarding new openings, recruitment drives and redundancies.
• Record, update and own your information via the database/CRM in line with company processes and procedures.
• Keep up to date with labour market intelligence e.g. legislation, professional, and academic developments.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties appropriate to their experience, qualifications, and level, across the geographical area that TCHC operates in.

Skills and Experience Required:     

• Experience in employer engagement.
• Experience in recruitment practice and services.
• Experience in successfully delivering against KPIs.
• Sales experience.
• Tele-sales and cold calling experience.
• Highly developed interpersonal skills particularly presentation skills, negotiation and influencing skills and written communication.
• Flexible with the ability to respond quickly and positively to changes.
• Strong attention to detail.
• Target driven with a proven track record of delivering targets whilst responding to tight deadlines and multiple pressures.
• Market awareness within the employment and skills sector.
• Ability to work within a team as well as independently.
• Car owner/driver

Any other duty which, from time to time, may reasonably be required to meet the needs of TCHC.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK.

 

Skills & Attributes

	Essential	Desirable
Qualifications
NVQ in Advice and Guidance		√
PMP/PRINCE2/APM/Agile knowledge		√
Knowledge / Technical Skills
At least two years experience of telesales and field sales	√
Demonstrable experience of delivering successful KPIs.	√
Exceptional organisational and administrative skills with an absolute eye to quality and detail	√
Knowledge of different industry sectors	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required	√
Experience
Experience appropriate to the recruitment area	√
Experience of successful Employer Engagement	√
Experience of Recruitment Practice and Services	√
Strong negotiations and influencing skills	√
At least 2 years Sales experience	√

Personal Attributes	Essential	Desirable
Personal Attributes
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Ability to motivate and build a rapport with employers, young people, and adult learners.	√
Discretion & Confidentiality – must be able to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships. Good knowledge of Data Protection Act.	√
Able to work effectively in the designated team, wider office teams, as well as independently. Also keeping others informed, duly considering discretion, sensitivity & confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality.	√
Personal Appearance – Professional business attire	√

This is an initial outline and will be reviewed as part of our Continuous Professional Development process.

How to Apply

To apply please send your CV and cover letter to hr@tchc.net  

Job Title:	Communities Programme Coordinator
Location:	Ground Floor Office, Unit 28 - M11 Business Link Parsonage Lane, Stansted, Essex, CM24 8TY
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Programme Manager
Contract Type:	Fixed Term
Salary Band:	£19,000 to £22,000 pa
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.

Job description

To undertake administrative duties to support a programme of projects to meet targets, outputs and contract requirements.

Work with all key stakeholders within the programme to ensure quality of service and overall success of delivery.

Work with a team of colleagues to further develop and implement processes to continue to improve the efficiency, effectiveness and successful delivery of the programme.

To meet individual and team monthly KPIs and targets as set out by TCHC.

Attention to detail and high quality, accurate work is required with tasks completed in a timely manner to deadlines ensuring that all records and administration are audit and contract compliant.

 

Main Tasks & Responsibilities

• To review monthly Financial claim submissions from Partners for compliance to contract specific requirements and complete contract claim records.
• To collate and check all Participant forms and produce concise Participant files electronically and in hard copy where appropriate.
• Monitor and report to the Programme Manager any under-performance risks so that necessary steps can be placed to address this.
• Assist the Programme Manager with performance reviews with these delivery partners.
• To submit Quarterly claims following contract and corporate guidance to meet deadlines.
• To address any issues arising from the claim submissions and Audits with Partners, the Programme Manager and the auditor as appropriate in order to achieve resolution.
• To identify individual issues but also identify the implications for similar projects and issues; work to resolve these, comprehensively across the programme.
• To assist partners to understand and meet the requirements of the projects by, for example, running training sessions, providing templates and assisting with the correct completion of documentation.
• To complete precise data entry onto the relevant data systems.
• To create and maintain Excel spreadsheets and other records as required.
• To create new and continuously improve the administrative systems to meet the needs of the programme and ensure that these are kept up to date and in a format which complies with ESF, Lottery and other funding bodies’ audit requirements.
• To accurately store all paperwork in a logical and timely manner.
• To liaise with internal colleagues and external partners by telephone, email and other electronic means.

Main Attributes

• A very good eye for detail.
• Ability to work well in a team and on your own initiative.
• Ability to communicate clearly and effectively.
• Good time management and the ability to prioritise several tasks
• Ability to respond to short deadlines and deal with pressures
• Good problem solving skills and finding the most efficient methods to complete tasks

In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level. 

 

Skills & Attributes

	Essential	Desirable
Qualifications
A business administration, customer service or IT qualification or be working towards such a qualification e.g. AAT apprenticeship	√
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training	√
A knowledge of Expense Reconciling, Invoices and Spreadsheets	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
A knowledge of Pics		√
Knowledge / Technical Skills
Good IT and data Inputting skills with a sound knowledge of various administration tasks	√
Ability to reconcile financial claims such as salary details, expenses and receipts	√
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.	√
Ability to devise and use logical clerical processes e.g. alpha/numeric/chronological filing and index systems.	√
Methodical approach to work with the ability to prioritise	√
Good customer service skills and confident in dealing with telephone queries, project enquiries and complaints	√
Experience
Proven and successful record of working in a busy administration office and knowledge of a variety of administration tasks.	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to build a good rapport with colleagues, partners and auditors	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately, as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:	Customer Service Administrator
Location:	Watford
Working Hours:	9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Gateway Manager
Contract Type:	Permanent
Salary Band:	£18,000- £22,000
Job Details:	TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

The purpose of the role is to help coordinate and support the TCHC Group’s current projects through inbound and outbound telephone calls and ongoing support for customers to aid them with progression into employment or training by a warm handover from the referring organisation to welcome them onto TCHC courses.  TCHC supports individuals into work and employers with their recruitment and training needs. The post holder will be at the forefront of TCHC’s welfare to work, workforce development and business support services.  S/he will be responsible for arranging appointments between customers and an appropriate Personal Adviser/Tutor/Learning Coach, providing information and handling internal and external queries, and fulfilling general administration duties for TCHC. The post holder will have a professional and courteous telephone manner and be capable of working with and without call scripts.  S/he will be able to build relationships and conduct detailed research to identify and speak persuasively to decision makers to ensure the correct training support is provided.  The post holder will put the customer at ease by providing clear and concise information on the course, venue and information they need as appropriate.  S/he will be a good listener, empathetic to the customer's situation.

Duties and Responsibilities

• Take inbound calls and make phone calls to customers to book onto training courses and book appointments with an appropriate Personal Adviser/Tutor/Learning Coach - using Diary Management, Excel Spreadsheets, and Client Relationship Management tools
• Nurturing leads and accounts who are not currently ready to convert
• Generating and booking qualified appointments for the Company’s Personal Adviser’s, Tutors, Learning Coaches and Business Development team
• Ensuring that customer data is kept up to date and accurate
• Providing overall business development support to the TCHC Group of companies
• Maintain market and product knowledge
• Working with the Programme Manager to meet monthly performance targets
• Ensuring Advisers have relevant paperwork for training
• Sourcing and booking venues for training
• Preparing Purchase Orders
• Provide attendance reports for referral providers/employers
• Maintain Personal Advisers/Tutors/Learning Coaches calendars
• Liaise with Personal Advisers/Tutors/Learning Coaches to ensure attendance in calendars is accurate
• Liaise with Programme Managers for implementation of appropriate course dates/venues
• Email customers with pre-course information regarding venue, Adviser/Tutor/Learning Coach details, dates, and eligibility documentation
• Email reminders and follow-up with customers to ensure attendance on training courses
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

Candidate

The post holder would preferably have previous outbound and inbound telephones experience, with the ability to complete high volume calling on a flexible basis. Must be able to work to a call brief and hold informative conversations with individuals/employers looking for training support.  An experience of working in the training and education sector is preferable. The ability to build relationships with prospects and customers is essential to this role.

The post holder must be able to demonstrate:

• Ability to work to targets and KPIs
• Expert product knowledge and the ability to communicate service features and benefits
• Experience in completing high volume outbound telephone activity
• Excellent communication skills and telephone manner
• Ability communicate effectively with business owners and senior decision makers
• A determination and desire to succeed
• Ability to learn and digest project specific information such as funding rules and regulations
• Confident in picking up the phone and making calls
• Self-motivated team player
• Ability to simplify complex information
• Proficient in working with and updating Excel Spreadsheet.
• Experience with CRM system

Please note an Enhanced DBS check is a requirement for this role.

Job Title:	Centre Manager (Further Education)
Location:	Grays
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Operations Director
Contract Type:	Fixed Term
Salary Band:	£27,000 to £32,000 per annum

TCHC Group Limited has been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of the Job

This project is co-financed by the European Social Fund and the National Lottery Community Fund.

TCHC delivers a range of programmes for adults and young people including the Study Programme & traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

The main objective of TCHC provision is to support these individuals, who are at risk of long-term disengagement, to move into education, training, or employment with training to sustain this outcome. We also want to increase young people’s experience and qualifications so that they can continue in education and successfully find work.

Currently, the Study Programme delivered provides all young people with a recognised vocational qualification up to level 2 along with an opportunity to re-take GCSEs in English and maths or an access route using Functional Skills. Our centres are inclusive, and we ensure individuals who have special educational needs have the opportunity to progress into employment opportunities.

The Centre Manager will be an integral role for our centre located in Grays by ensuring they:

Act as a conduit ensuring the successful implementation of the TCHC vision resulting in a sustainable training centre

Build and promote the centre's importance to the local area and its communities with key stakeholders, identifying opportunities that support business growth

Key Objectives would be to:

• To provide day to day management of the training centre supporting and implementing the TCHC vision
• To provide strong leadership to secure the operational success of the centre through effective staff management
• To build and extend effective local and/or national relationships that supports the growth potential of the centre
• To support the Operations Director and Head of Education to successfully implement contracts, ensuring relevant funding and key performance indicators are met

This role will enable you to develop and make a difference to young people and local areas by providing programmes that will enable young people to progress and grow as an individual. The centre to become a place for an exceptional experience for all while supporting the local community. Within this role, you will have the support from all departments and your line manager as we believe that working together increases more success for the people we work with. Alongside this, you will be encouraged to share ideas for programmes that would benefit young people who use the centre to enable them to progress further.

Main Tasks and Responsibilities

As the Centre Manager, you will have the responsibility to ensure we achieve the required level of intake of learners throughout the academic year, retain them through their programme of study and support them to achieve a very high level of success. You will become the Designated Safeguarding lead for your Centre, where you will be supported by the TCHC safeguarding Manager.

Strategic

• To develop and successfully maintain all programmes across the centre and ensure the effective and efficient day to day management of the centre in line with the strategic approach
• To meet individual and team KPIs and targets as set out by TCHC
• To raise the profile of TCHC across the local area and further, by engaging with all external agencies including local authorities, young people, parents and the broader community to motivate learning and high-quality outcomes
• Identify future business opportunities and make a positive contribution to their development
• To be part of the OFSTED working group, designing and implementing policies and procedures across TCHC to meet OFSTED requirements
• Work with the Marketing team to ensure that the centre’s services are effectively promoted, delivered and case studies developed to support future work.
• To ensure the SEND Code of Conduct is being followed and adhered to.
• To ensure staff are fully equipped and trained to manage learner behaviour.
• Effectively adhere to and implement areas of the education inspection framework within the centre procedures and approaches.

Management

• To ensure appropriate protocols and procedures are in place and being applied to meet OFSTED requirements
• To ensure the SEND Code of Conduct is being followed and adhered to.
• To complete panel paperwork for HNF
• Conduct EHCP reviews ensuring you follow the local authority process and the learner's needs are prepared/planned for.
• Manage disciplinary process for all learners after tutor interventions
• To manage, motivate and support TCHC Staff, Associates and Agency Staff to deliver high quality teaching, learning and assessment to all learners which meets the individual needs of each learner
• Ensure a very high level of retention and achievement is maintained and delivered
• Lead and motivate staff to be a high performing team and ensure that individual and team targets are consistently met and maintained
• Ensure the programmes for which the post holder is responsible, are managed effectively and with proper regard for propriety, value for money and financial controls
• Ensure effective reports are produced and presented for the benefit of colleagues, funding bodies, and other strategic partners on a regular basis, as agreed with Directors
• Responsible for ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external
• Ensure that all activity is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with to the satisfaction of the learner and reported to the Programme Director
• Ensure Learner case studies and project evaluations are collected to meet targets as required by the project and agreed with the Programme Director
• Ensure that all staff are aware of and encouraged to promote the take up by employers and learners of other TCHC products and services

• Contribute to the annual Self-Assessment Report (SAR) and carry out all improvements identified in the Quality Improvement Plan (QIP)
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

Operational

• Ensure that the appropriate evaluation are in place as required by TCHC,  and the funding bodies and ensure that all legislative requirements are observed and adhered to
• To liaise with stakeholders, referral agencies, parents/carers and professional workers to ensure regular attendance and sustained learner participation
• Ensure all course resources are in place such as; Schemes of Works, Lesson Plans, Assessments, Learning Resources
• Provide Initial Information, Advice and Guidance for each individual  to  identify whether the programme is suitable and appropriate for their needs
• Coordinate staff to ensure they provide an Individual Learning Plan for each learner that will guide them through their individualised training and work placements as well as identifying barriers and issues that require additional support
• Manage staff to ensure regular reviews are held with the learners and recorded on the ILP
• Monitor time sheets for each learner that demonstrates all Guided Learning Hours are being met
• Ensure all learners are mentored, continually reviewed and assessed with appropriate support being offered when necessary
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments
• Work closely with TCHC Recruitment Team to ensure that all learners have an appropriate work placement opportunity and are supported, observed and assessed in that placement
• To ensure that eligible learners are regularly receiving free meals in line with the Government legislation applicable at the time
• Liaise and develop work with schools, to provide access to Employability Skills and Functional Skills to young people aged 14 to 16
• To support staff to find progression routes
• To identify and involve appropriate experts and Tutors in student learning to ensure individual stretch and challenge
• Provide support to all staff where required
• Ensure adequate facilities are available to Integrate digital technology which allows students to produce high quality outcomes and promote collaborative learning.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification		√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Leadership and Management Qualification		√
Knowledge / Technical Skills
General knowledge about types of training providers – colleges, independent, etc.	√
General knowledge about community organisations and their place in local infrastructure	√
Education programme and performance management skills	√
Microsoft Office: Word, Excel, Outlook, SharePoint, Teams – intermediate competency required.	√
Experience
Proven and successful record of partnership working in the employment and skills arena.	√
Programme Management of ESF/ ESFA contracts		√
Proven record working with employers for their training needs		√
Proven record working with NEETs, SEND and Pre NEETs for their training needs	√
Demonstrated experience of effectively managing staff within educational/training programmes for young people		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email hr@tchc.net

Job Title:	BBO Communities Programme Coordinator
Location:	Stansted or Aylesbury
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Programme Manager
Contract Type:	Fixed Term
Salary Band:	£22,000 to £30,000 pa
	This project is co-financed by the European Social Fund and the National Lottery Community Fund.

Job description

To undertake administrative duties to support all three BBO programmes to meet targets, outputs, and contract requirements.

Work with all key stakeholders within the programme to ensure the quality of service and overall success of delivery.

Work with a team of colleagues to further develop and implement processes to continue to improve the efficiency,  effectiveness and successful delivery of the programme.

To meet individual and BBO contract monthly KPIs and targets as set out by TCHC.

Attention to detail and high quality, accurate work is required with tasks completed in a timely manner to deadlines ensuring that all records and administration are audit and contract compliant.

 

Main Tasks & Responsibilities

• To review monthly financial claim submissions from Partners for compliance to contract specific requirements and complete contract claim records.
• Work with Finance team to verify accuracy of financial reporting and accuracy of financial record keeping
• To provide accurate internal financial reporting to Programme Managers and Senior Management Team
• To collate and check all Participant forms and produce concise Participant files electronically and in hard copy where appropriate.
• Monitor and report to the Programme Managers any under-performance risk so that necessary steps can be placed to address this.
• Assist the Programme Managers with performance reviews with these delivery partners.
• To submit Quarterly claims following contract and corporate guidance to meet deadlines.
• To address any issues arising from the claim submissions and Audits with Partners, the Programme Managers, and the auditor as appropriate in order to achieve resolution.
• To identify individual issues but also identify the implications for similar projects and issues; work to resolve these, comprehensively across the programme.
• To assist partners to understand and meet the requirements of the projects by, for example, running training sessions, providing templates and assisting with the correct completion of documentation.
• To complete precise data entry onto the relevant data systems.
• To create and maintain Excel spreadsheets and other records as required.
• To create new and continuously improve the administrative systems to meet the needs of the programme and ensure that these are kept up to date and in a format which complies with ESF, Lottery and other funding bodies’ audit requirements.
• To accurately store all paperwork in a logical and timely manner.
• To liaise with internal colleagues and external partners by telephone, email and other electronic means.

Main Attributes

• A very good eye for detail.
• Ability to work well in a team and on your own initiative.
• Ability to communicate clearly and effectively.
• Good time management and the ability to prioritise several tasks
• Ability to respond to short deadlines and deal with pressures
• Good problem solving skills and finding the most efficient methods to complete tasks

In addition, the post holder could be required to complete other reasonable duties, appropriate to their experience, qualifications and level. 

 

Skills & Attributes

	Essential	Desirable
Qualifications
A business administration, customer service or IT qualification or be working towards such a qualification e.g. AAT apprenticeship	√
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training	√
Knowledge / Technical Skills
Good IT and data Inputting skills with a sound knowledge of various administration tasks	√
Ability to reconcile financial claims such as salary details, expenses and receipts	√
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.	√
Ability to devise and use logical clerical processes e.g. alpha/numeric/chronological filing and index systems.	√
Methodical approach to work with the ability to prioritise	√
Good customer service skills and confident in dealing with telephone queries, project enquiries and complaints	√
A knowledge of Expense Reconciling, Invoices and Spreadsheets	√
A knowledge of Pics		√
Microsoft Office: Word, Excel, Outlook, PowerPoint – Advanced competency required.	√
Experience
Proven and successful record of working in a busy administration office and knowledge of a variety of administration tasks.	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to build a good rapport with colleagues, partners and auditors	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately, as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Job Title:	IT Learning Coach
Location:	Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Apprenticeship Manager
Contract Type:	Part-time pro rata Full-time Freelance
Salary Band:	£30,000 - £40,000
Job Details:	TCHC Group Limited has been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London.

Purpose of Job

TCHC is looking for passionate and experienced Learning Coaches to deliver a range of Apprenticeship Programmes in the following subjects:

• Information Communications Technician Level 3
• IT Technical Salesperson Level 3
• Network Engineer Level 4

Your job is to make sure that all learners and Apprentices meet the occupational standards needed to achieve their apprenticeship qualifications and demonstrate the required levels of competence, including the delivery of Functional Skills in Maths and English up to Level 2.

This role combines teaching and training duties with the assessment work.

Essential Requirements for the Role

• Must have a teaching qualification such as PTLLS/AET or equivalent
• Confident with 1-1 and/or group delivery.
• Comfortable teaching live online sessions
• Flexible travel for face-to-face teaching as required by the employers we work with

Main Tasks & Responsibilities

• To deliver 1:1 and group based training to learners both face-to-face and online.
• Prepare, plan and deliver quality teaching and learning to ensure timely completion in line with company procedures and timescales.
• Assess learners and provide progress feedback to learners and provide support to ensure they meet their set goal/target.
• Support learners to pass through Gateway into end-point assessment.
• Ensure learners complete their online induction within 12 weeks of starting their apprenticeship.
• Work with learners to support them in their English and maths learning aims and prepare for them to sit exams timely.
• Plan and agree with learners for them to complete their off-the-job training regularly and in line with funding rule requirements.
• Carry out regular progress reviews with learners every 8-10 weeks along with a scorecard and ensure this is recorded.
• Ensure the learning journal of all learners is kept updated at all times.
• Teaching, learning and assessment plans must be compiled with learners every visit and stored online.
• Ensure that your outlook calendar is always updated as per company guidelines.
• Respond to learners and employers timely and within 48 hours of receipt.
• Provide employers with updated information at every visit and encourage them to attend review meetings.
• Provide impartial information, advice and guidance to motivate and encourage learners throughout their programme. Recording such evidence at the start, middle and end of their apprenticeship.
• Organise and maintain documentation on learners` progress.
• Be able to support learners to overcome barriers to learning and adapt delivery to meet learners' needs.
• Attend relevant induction and training meetings as required including standardisation and team meetings.
• Undertake regular CPD activity for dual professionalism and record this using company documents.
• Ensure that any breaks in learning or withdrawals are reported to the Appreicetship Manager immediately once routes have been exhausted to keep them.
• Recruit learners in line with company procedures.
• Obtain learner case studies bi-monthly.
• Provide learners with additional learning support (LS) as required and ensure it is always documented.
• Follow all company policies and procedures.
• Clock in/out using the company APP daily.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above		√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Level 2 Functional Skills qualifications or equivalent in English and maths	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Good working knowledge of the apprenticeship standards	√
Good working knowledge of end-point assessment	√
Experience
Experience of working as an Apprenticeship Trainer/Assessor with a proven track record	√
Experience of working with different end-point assessment organisations for apprenticeship standards		√
Experience of teaching good quality apprenticeship sessions to learners	√
Experience of assessing apprenticeship learners	√
Experience of working with employers and managing relationships	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Centre Manager (Further Education)
Location:	Peterborough
Working Hours:	8.30 am to 5.00 pm OR 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Operations Director
Contract Type:	Fixed Term
Salary Band:	£27,000 to £32,000 per annum

TCHC Group Limited has been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of the Job

This project is co-financed by the European Social Fund and the National Lottery Community Fund.

TCHC delivers a range of programmes for adults and young people including the Study Programme & traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

The main objective of TCHC provision is to support these individuals, who are at risk of long-term disengagement, to move into education, training, or employment with training to sustain this outcome. We also want to increase young people’s experience and qualifications so that they can continue in education and successfully find work.

Currently, the Study Programme delivered provides all young people with a recognised vocational qualification up to level 2 along with an opportunity to re-take GCSEs in English and maths or an access route using Functional Skills. Our centres are inclusive, and we ensure individuals who have special educational needs have the opportunity to progress into employment opportunities.

The Centre Manager will be an integral role for our centre located in Peterborough by ensuring they:

Act as a conduit ensuring the successful implementation of the TCHC vision resulting in a sustainable training centre

Build and promote the centre's importance to the local area and its communities with key stakeholders, identifying opportunities that support business growth

Key Objectives would be to:

• To provide day to day management of the training centre supporting and implementing the TCHC vision
• To provide strong leadership to secure the operational success of the centre through effective staff management
• To build and extend effective local and/or national relationships that supports the growth potential of the centre
• To support the Operations Director and Head of Education to successfully implement contracts, ensuring relevant funding and key performance indicators are met

This role will enable you to develop and make a difference to young people and local areas by providing programmes that will enable young people to progress and grow as an individual. The centre to become a place for an exceptional experience for all while supporting the local community. Within this role, you will have the support from all departments and your line manager as we believe that working together increases more success for the people we work with. Alongside this, you will be encouraged to share ideas for programmes that would benefit young people who use the centre to enable them to progress further.

Main Tasks and Responsibilities

As the Centre Manager, you will have the responsibility to ensure we achieve the required level of intake of learners throughout the academic year, retain them through their programme of study and support them to achieve a very high level of success. You will become the Designated Safeguarding lead for your Centre, where you will be supported by the TCHC safeguarding Manager.

Strategic

• To develop and successfully maintain all programmes across the centre and ensure the effective and efficient day to day management of the centre in line with the strategic approach
• To meet individual and team KPIs and targets as set out by TCHC
• To raise the profile of TCHC across the local area and further, by engaging with all external agencies including local authorities, young people, parents and the broader community to motivate learning and high quality outcomes
• Identify future business opportunities and make a positive contribution to their development
• To be part of the OFSTED working group, designing and implementing policies and procedures across TCHC to meet OFSTED requirements
• Work with the Marketing team to ensure that the centre’s services are effectively promoted, delivered and case studies developed to support future work.
• To ensure the SEND Code of Conduct is being followed and adhered to.
• To ensure staff are fully equipped and trained to manage learner behaviour.
• Effectively adhere to and implement areas of the education inspection framework within the centre procedures and approaches.

Management

• To ensure appropriate protocols and procedures are in place and being applied to meet OFSTED requirements
• To ensure the SEND Code of Conduct is being followed and adhered to.
• To complete panel paperwork for HNF
• Conduct EHCP reviews ensuring you follow the local authority process and the learner's needs are prepared/planned for.
• Manage disciplinary process for all learners after tutor interventions
• To manage, motivate and support TCHC Staff, Associates and Agency Staff to deliver high quality teaching, learning and assessment to all learners which meets the individual needs of each learner
• Ensure a very high level of retention and achievement is maintained and delivered
• Lead and motivate staff to be a high performing team and ensure that individual and team targets are consistently met and maintained
• Ensure the programmes for which the post holder is responsible, are managed effectively and with proper regard for propriety, value for money and financial controls
• Ensure effective reports are produced and presented for the benefit of colleagues, funding bodies, and other strategic partners on a regular basis, as agreed with Directors
• Responsible for ensuring quality and service processes, protocols and administration is in place to deliver successful audits both internal and external
• Ensure that all activity is carried out in a professional and timely manner, to a consistent high quality and that any problems and issues are dealt with to the satisfaction of the learner and reported to the Programme Director
• Ensure Learner case studies and project evaluations are collected to meet targets as required by the project and agreed with the Programme Director
• Ensure that all staff are aware of and encouraged to promote the take up by employers and learners of other TCHC products and services

• Contribute to the annual Self Assessment Report (SAR) and carry out all improvements identified in the Quality Improvement Plan (QIP)
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

Operational

• Ensure that the appropriate evaluation are in place as required by TCHC,  and the funding bodies and ensure that all legislative requirements are observed and adhered to
• To liaise with stakeholders, referral agencies, parents/carers and professional workers to ensure regular attendance and sustained learner participation
• Manage & support staff to ensure all course resources are in place such as Schemes of Works, Lesson Plans, Assessments, Learning Resources
• Provide Initial Information, Advice and Guidance for each individual to  identify whether the programme is suitable and appropriate for their needs
• Coordinate staff to ensure they provide an Individual Learning Plan for each learner that will guide them through their individualised training and work placements as well as identifying barriers and issues that require additional support
• Manage staff to ensure regular reviews are held with the learners and recorded on the ILP
• Monitor time sheets for each learner that demonstrates all Guided Learning Hours are being met
• Ensure all learners are mentored, continually reviewed and assessed with appropriate support being offered when necessary
• To ensure that learner bursaries are applied for and administered efficiently including daily travel payments
• Work closely with TCHC Recruitment Team to ensure that all learners have an appropriate work placement opportunity and are supported, observed and assessed in that placement
• To ensure that eligible learners are regularly receiving free meals in line with the Government legislation applicable at the time
• Liaise and develop work with schools, to provide access to Employability Skills and Functional Skills to young people aged 14 to 16
• To support staff to find progression routes
• To identify and involve appropriate experts and Tutors in student learning to ensure individual stretch and challenge
• Provide support to all staff where required
• Ensure adequate facilities are available to Integrate digital technology which allows students to produce high quality outcomes and promote collaborative learning.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification		√
Educated to Degree/Level 4 or equivalent comparable experience.		√
Leadership and Management Qualification		√
Knowledge / Technical Skills
General knowledge about types of training providers – colleges, independent, etc.	√
General knowledge about community organisations and their place in local infrastructure	√
Education programme and performance management skills	√
Microsoft Office: Word, Excel, Outlook, SharePoint, Teams – intermediate competency required.	√
Experience
Proven and successful record of partnership working in the employment and skills arena.	√
Programme Management of ESF/ ESFA contracts		√
Proven record working with employers for their training needs		√
Proven record working with NEETs, SEND and Pre NEETs for their training needs	√
Demonstrated experience of effectively managing staff within educational/training programmes for young people		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email recruit@tchc.net

Job Title:	Functional Skills Maths Tutor
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Centre Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills Maths curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of work that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• Ongoing management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for FS maths across all levels	√
Detailed knowledge on the new FS Reforms being implemented	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB	√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality Functional Skills English and maths across all levels	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or a wide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Have a good understanding of Safeguarding and Prevent	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Employability Tutor
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Centre Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services. We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will contribute as an effective collaborator with the existing team and be responsible for planning and teaching the curriculum, as well as a differentiation of courses, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations and/or completions and achievement.

The Employability Tutor will be creative and engaging to ensure individuals achieve their qualification(s). You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

 

Main Tasks & Responsibilities

• Create effective schemes of work that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing timely feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly, in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for your subject area
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Vocational Qualification(s) in a related subject	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge in a subject area listed above	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB		√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality qualifications	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or a wide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience and understanding of individual Safeguarding and Prevent responsibilities	√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Health and Social Care/Employability Tutor
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Centre Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

TCHC delivers a range of programmes for adults and young people including the Study Programme & Traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most of all we believe in working together as a team to create opportunities for disadvantaged and SEND young people to grow while achieving positive outcomes. All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, that is why we are a great employer to work for, with an Ofsted Grade 2.

You will teach from our Education and Training Centre based in Grays town centre, where you will inspire and lead young people to achieve and progress onto greater opportunities.  You will effectively plan your engaging courses, set and review targets, track learners' progress, assess and submit work to ensure deadlines are met enabling learners to achieve. From you creating an enriching programme with varied teaching styles and experiences all will have fun and identify where the programme can lead them onto.

This is a great opportunity to get involved and join TCHC GAPS as we are now looking to expand our services and programmes that enable more opportunities for young people to establish a positive future. Importantly a good opportunity for you to join us as we grow our education and training centre developing our staff along the way…

              

 

Teaching and Learning

• Plan, prepare and teach lessons at levels 1 & 2 for Health and Social Care and employability programmes.
• Plan, develop and deliver appropriate learning plans for individual students.
• Contribute to the development, implementation and review of policies, schemes of work.
• Create engaging lessons that are full of learning and development

• Monitor and assess the achievement of students, and to record and report the development, progress, and attainment of students in accordance with TCHC’s assessment policies and in line with the principles of assessment for learning.

• Make use of current technology to enhance teaching and learning.

• Be a tutor to an assigned group of students and to carry out the associated academic and pastoral responsibilities as required.

• Implement TCHC’s inclusion and equal opportunity policies.

• Ensure that teaching assistants or other support staff and visiting speakers are used effectively in the learning environment.

Continuing Professional Development

• Participate in the Professional Development

• In conjunction with the line manager, take responsibility for personal professional development, keeping up to date with research and developments in teaching pedagogy and changes in the curriculum, which should lead to improvements in teaching and learning.

• Take full advantage of any relevant training and development available and undertake any necessary professional development as identified in TCHC’s self assessment review and action plans.

• Be a reflective practitioner, evaluating and improving own practice in order to take teaching and learning forward.

• Maintain a professional CPD record

• Under guidance from the Centre Manager, participate in a full induction programme.

 

Administration

• Implement the TCHC assessment, recording and reporting procedures.
• Keep an accurate register of students in accordance with TCHC policy.
• Track progress of learners using tracking systems
• Update your learner files daily
• Set SMART targets for students
• Conduct 1-1 progress reviews of qualifications and personal skills

• Participate in appropriate meetings with colleagues, parents and agencies for the benefit of the students.

• Participate in events/open days as required.
• Support for absent colleagues as required.
• Liaise with employers and other outside agencies.

Safeguarding

• To ensure all safeguarding policies and procedures are adhered to
• Reporting procedures are followed
• Work with Centre Manager/DSL to gather information if you are required to
• Raise concerns immediately for the student's welfare

Health and Safety

• Comply with procedures on all matters concerning health, safety and welfare.

• Undertake risk assessment strategies for the programme area in relation to teaching and learning.

• Take responsibility for personal health, safety and welfare and that of others who may be affected by your actions or inactions.

 

 

 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to PTLLS/DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
Assessor qualification and experienced	√
GCSE (or equivalent L2 Functional skills) in English and maths at grade C/4 or above	√
Knowledge / Technical Skills
Demonstratable knowledge on Health and social care vocational training/education	√
Knowledge of the standards required to deliver the vocational area	√
Knowledge of the skills required to work in the industry and able to embed this is the learning	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools to inform Learning strategies,	√
Able to use reporting systems to track and monitor learning		√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Demonstratable experience of delivering high quality programme sessions	√
Vocational experience within the sector of Health & social care
Experience in delivering to a wide range of client groups incl. young people of school age, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET young people and those on Study Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email recruit@tchc.net

.

Job Title:	Health and Social Care/Employability Tutor
Location:	Ipswich
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Centre Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

TCHC delivers a range of programmes for adults and young people including the Study Programme & Traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most of all we believe in working together as a team to create opportunities for disadvantaged and SEND young people to grow while achieving positive outcomes. All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, that is why we are a great employer to work for, with an Ofsted Grade 2.

You will teach from our Education and Training Centre based in Ipswich town centre, where you will inspire and lead young people to achieve and progress onto greater opportunities.  You will effectively plan your engaging courses, set and review targets, track learners' progress, assess and submit work to ensure deadlines are met enabling learners to achieve. From you creating an enriching programme with varied teaching styles and experiences all will have fun and identify where the programme can lead them onto.

This is a great opportunity to get involved and join TCHC GAPS as we are now looking to expand our services and programmes that enable more opportunities for young people to establish a positive future. Importantly a good opportunity for you to join us as we grow our education and training centre developing our staff along the way…

 

Teaching and Learning

• Plan, prepare and teach lessons at levels 1 & 2 for Health and Social Care and employability programmes.
• Plan, develop and deliver appropriate learning plans for individual students.
• Contribute to the development, implementation and review of policies, schemes of work.
• Create engaging lessons that are full of learning and development

• Monitor and assess the achievement of students, and to record and report the development, progress, and attainment of students in accordance with TCHC’s assessment policies and in line with the principles of assessment for learning.

• Make use of current technology to enhance teaching and learning.

• Be a tutor to an assigned group of students and to carry out the associated academic and pastoral responsibilities as required.

• Implement TCHC’s inclusion and equal opportunity policies.

• Ensure that teaching assistants or other support staff and visiting speakers are used effectively in the learning environment.

Continuing Professional Development

• Participate in the Professional Development

• In conjunction with the line manager, take responsibility for personal professional development, keeping up to date with research and developments in teaching pedagogy and changes in the curriculum, which should lead to improvements in teaching and learning.

• Take full advantage of any relevant training and development available and undertake any necessary professional development as identified in TCHC’s self-assessment review and action plans.

• Be a reflective practitioner, evaluating and improving own practice in order to take teaching and learning forward.

• Maintain a professional CPD record

• Under guidance from the Centre Manager, participate in a full induction programme.

 

Administration

• Implement the TCHC assessment, recording and reporting procedures.
• Keep an accurate register of students in accordance with TCHC policy.
• Track progress of learners using tracking systems
• Update your learner files daily
• Set SMART targets for students
• Conduct 1-1 progress reviews of qualifications and personal skills

• Participate in appropriate meetings with colleagues, parents and agencies for the benefit of the students.

• Participate in events/open days as required.
• Support for absent colleagues as required.
• Liaise with employers and other outside agencies.

Safeguarding

• To ensure all safeguarding policies and procedures are adhered to
• Reporting procedures are followed
• Work with Centre Manager/DSL to gather information if you are required to
• Raise concerns immediately for the student’s welfare

Health and Safety

• Comply with procedures on all matters concerning health, safety, and welfare.

• Undertake risk assessment strategies for the programme area in relation to teaching and learning.

• Take responsibility for personal health, safety, and welfare and that of others who may be affected by your actions or inactions.

 

 

 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to PTLLS/DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
Assessor qualification and experienced	√
GCSE (or equivalent L2 Functional skills) in English and maths at grade C/4 or above	√
Knowledge / Technical Skills
Demonstratable knowledge on Health and social care vocational training/education	√
Knowledge of the standards required to deliver the vocational area	√
Knowledge of the skills required to work in the industry and able to embed this is the learning	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools to inform Learning strategies,	√
Able to use reporting systems to track and monitor learning		√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Demonstratable experience of delivering high quality programme sessions	√
Vocational experience within the sector of Health & social care
Experience in delivering to a wide range of client groups incl. young people of school age, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET young people and those on Study Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental, and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable, and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email hr@tchc.net

Job Title:	Health and Social Care Tutor
Location:	Thurrock
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Centre Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

Purpose of Job

TCHC delivers a range of programmes for adults and young people including the Study Programme & Traineeships aimed at reaching out to young people 16 – 24 years of age who may not have achieved well in education and may have a number of issues that have prevented them from progressing well.

TCHC is an organisation that believes in creating opportunities for all. An organisation who is friendly, considerate, and honourable in all its services and operations. Most of all we believe in working together as a team to create opportunities for disadvantaged and SEND young people to grow while achieving positive outcomes. All staff who work for TCHC are valued through the contribution they make towards the vision and goals, we have a strong belief that success is created together, that is why we are a great employer to work for, with an Ofsted Grade 2.

You will teach from our Education and Training Centre based in Grays town centre, where you will inspire and lead young people to achieve and progress onto greater opportunities.  You will effectively plan your engaging courses, set and review targets, track learners' progress, assess and submit work to ensure deadlines are met enabling learners to achieve. From you creating an enriching programme with varied teaching styles and experiences all will have fun and identify where the programme can lead them onto.

This is a great opportunity to get involved and join TCHC GAPS as we are now looking to expand our services and programmes that enable more opportunities for young people to establish a positive future. Importantly a good opportunity for you to join us as we grow our education and training centre developing our staff along the way…

 

 Teaching and Learning

• Plan, prepare and teach lessons at levels 1 & 2 for Health and Social Care and employability programmes.
• Plan, develop and deliver appropriate learning plans for individual students.
• Contribute to the development, implementation and review of policies, schemes of work.
• Create engaging lessons that are full of learning and development

• Monitor and assess the achievement of students, and to record and report the development, progress, and attainment of students in accordance with TCHC’s assessment policies and in line with the principles of assessment for learning.

• Make use of current technology to enhance teaching and learning.

• Be a tutor to an assigned group of students and to carry out the associated academic and pastoral responsibilities as required.

• Implement TCHC’s inclusion and equal opportunity policies.

• Ensure that teaching assistants or other support staff and visiting speakers are used effectively in the learning environment.
• For this role you will be able to demonstrate your competency to teach, health and social care qualifications using NCFE standards at levels 1 & 2

Continuing Professional Development

• Participate in the Professional Development

• In conjunction with the line manager, take responsibility for personal professional development, keeping up to date with research and developments in teaching pedagogy and changes in the curriculum, which should lead to improvements in teaching and learning.

• Take full advantage of any relevant training and development available and undertake any necessary professional development as identified in TCHC’s self assessment review and action plans.

• Be a reflective practitioner, evaluating and improving own practice in order to take teaching and learning forward.

• Maintain a professional CPD record

• Under guidance from the Centre Manager, participate in a full induction programme.

Administration

• Implement the TCHC assessment, recording and reporting procedures.
• Keep an accurate register of students in accordance with TCHC policy.
• Track progress of learners using tracking systems
• Update your learner files daily
• Set SMART targets for students
• Conduct 1-1 progress reviews of qualifications and personal skills

• Participate in appropriate meetings with colleagues, parents and agencies for the benefit of the students.

• Participate in events/open days as required.
• Support for absent colleagues as required.
• Liaise with employers and other outside agencies.

Safeguarding

• To ensure all safeguarding policies and procedures are adhered to
• Reporting procedures are followed
• Work with Centre Manager/DSL to gather information if you are required to
• Raise concerns immediately for the student's welfare

Health and Safety

• Comply with procedures on all matters concerning health, safety and welfare.

• Undertake risk assessment strategies for the programme area in relation to teaching and learning.

• Take responsibility for personal health, safety and welfare and that of others who may be affected by your actions or inactions.

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

Enhanced CRB (DBS) checks will be a requirement for this position.

 

Skills & Attributes

	Essential	Desirable
Qualifications
Qualified to PTLLS/DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
Assessor qualification and experienced	√
GCSE (or equivalent L2 Functional skills) in English and maths at grade C/4 or above	√
Health and Social care qualification level 2 or higher	√
Knowledge / Technical Skills
Demonstratable knowledge on Health and social care vocational training/education	√
Knowledge of the standards required to deliver the vocational area	√
Knowledge of the skills required to work in the industry and able to embed this is the learning	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools to inform Learning strategies,	√
Able to use reporting systems to track and monitor learning		√
In depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Demonstratable experience of delivering high quality programme sessions	√
Vocational experience within the sector of Health & social care
Experience in delivering to a wide range of client groups incl. young people of school age, those who are from a variety of ethnic groups and cultures or who may be vulnerable or disadvantaged in some way, NEET young people and those on Study Programmes	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion/sensitivity/confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email recruit@tchc.net

Job Title:	Marketing Manager
Location:	Watford - HQ
Working Hours:	8.30am - 5.00pm or 9.00 am to 5.30 pm 1 hour lunch Monday to Friday 37.5 hours per week Flexibility on hours may be required.
Reports to:	Director of Business Development
Contract Type:	Permanent
Salary Band:	£30 - £35,000 pa

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

This role will lead TCHC Group Limited marketing strategy to engage with all audiences our comprehensive delivery programmes work with and to support our vision to transform individuals lives.

As part of the Business Development function, you will work with the Director of Business Development to agree the marketing strategy which will align with and support TCHCs Strategic Development Strategy and growth plans.

This role will provide a 360 degree comprehensive marketing service for TCHC which is predominantly a digital first strategy. This will include devising, managing, and implementing TCHC’s marketing and brand strategies, promotions, campaigns, internal and external communications, PR, planning and projects in support of business plan strategies and targets. You will implement the long and short-term engagement strategies for both internal and external markets and be responsible for the development of the social media strategy, content development both on and offline, managing customer data and all internal employee engagement.

You will need to have excellent copywriting skills to continually produce learner and employer case studies, online marketing material and content for B2B sector specific campaigns. You will be confident, proactive and ambitious with the ability to dynamically engage with stakeholders at all levels and from varied backgrounds.

You will have strong attention to detail and creative flair with experience of both Online and Offline marketing channels. Prior experience with digital photography, InDesign, Photoshop, Illustrator and video editing is highly advantageous.

This role is all about helping to build and protect TCHC’s brand and reputation through relevant, timely and targeted content and messages to our markets, stakeholders, customers and staff. Working within budget to acquire new clients, retain and develop the existing client base and add value and contribute to the achievement of contractual targets.

You will need to be an experienced people manager as this role is responsible for a team of four marketing assistants.

 

Main Tasks & Responsibilities: 

• Primary point of contact for all internal and external marketing and brand enquiries.

• Proven track record in digital marketing activity, strategy development, SEO and docial media engagement

• Source, craft, curate and develop relevant and high-quality content for all channels and platforms

• Copy writing for online and off-line use, including writing compelling, engaging human interest stories and case studies

• Line management of the wider marketing team.

• Advice and support operations colleagues on communications campaigns

• Monitor and evaluate the impact and effectiveness of activity through reporting and analysis

• Represent TCHC at key partner marketing and communications meetings.
• Work with providers, partners and stakeholders to complement or integrate marketing activities.
• Design, development and maintenance of the company’s website.
• Day to day management of online and offline marketing activities (advertising,
  e-marketing, social media, surveys etc.).
• Plan and commission outbound agency telemarketing campaign activity. Monitor and evaluate effectiveness.
• Oversee the design, development and implementation all TCHC marketing collateral including printed and electronic media, exhibition stock, case studies, press releases and advertising materials.
• Gather and commission industry and market intelligence to inform sector and/or location targeted promotional activity.
• Monitor and evaluate marketing campaigns against performance forecasts and budgets.

• Produce, implement and evaluate creative campaigns and marketing plans to attract, engage and retain customers

• Contribute to bid preparation and new business development planning.

• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

 

Skills & Attributes:

	Essential	Desirable
Qualifications
Educated to Degree Level (or above) in a Marketing or Business discipline or comparable relevant experience – 3 years’ minimum.	√
Knowledge / Technical Skills
Ability to manage, assess and analyse large quantities of data and report salient facts and findings in an insightful and concise manner.	√
Knowledge of marketing via new media channels.	√
Creative, with a strong understanding of design and effective marketing communication.	√
High developed copywriting skills.	√
Knowledge of managing out-sourced PR and experience of press/media relations.	√
Strong political and commercial awareness.	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Demonstrate ability to manage and work within set budgets and timescales.	√
Ability to build and develop stakeholder and commercial relationships	√
Capable of managing and updating company website via Joomla Content Management System	√
Proficient with Adobe Creative Cloud suite to design and produce marketing collateral	√

 

	Essential	Desirable
Experience
Previous experience of leading marketing function within a complex commercial sector and/or public sector. Personal attributes and attitude to work equally important.	√
Management of out-sourced PR and experience of press/media relations.	√
Management of telemarketing agencies.	√
Proven history of working with large field-based teams.	√
Line management of individuals/team.	√
Experience of devising and implementing campaigns across the full media and communications mix.	√
Senior level project management either solus or as a team member.	√
Experience managing and curating marketing campaigns via marketing automation and social media management platforms	√
Personal Attributes
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; high standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.  Ability to work calmly under pressure.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Finance Assistant
Location:	Watford
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Financial Controller
Contract Type:	Permanent
Salary Band:	£22,000 to £25,000 per annum

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP , JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of Job

 

TCHC are recruiting for a Finance Assistant to join the expanding team. The role a fast-paced and requires someone who has good attention to detail.

The post holder will provide support to the finance management team and be responsible for providing financial, administrative, and clerical services in order to ensure effective, efficient and accurate financial and administrative operations.

 

Main Tasks & Responsibilities

Accounts

• To support the Finance Controller with the smooth running of the finance department
• Assisting with the Accounts Payables and Receivables – including reconciling incoming invoices and match to purchase orders and updating Sage
• Maintain aged debtors and creditors
• Bank reconciliations
• Reconciliation of balance sheet items, such as control accounts on a monthly basis
• Preparation and posting of accrual and prepayment journals
• Management of staff expenses and ensure appropriate records are maintained
• Cash flow management and ensure Sage is kept up to date
• Files documents; invoices, staff expenses
• Receives and disburses payment, balances daily receipts, and prepares production reports using spreadsheets or daily balance sheets
• Assist with month end processes and other statutory demands
• Resolve client and supplier queries
• Disburses payment from and keeps records for a petty cash and reconcile monthly
• Prepares various financial related reports and records
• Assist during the audit in preparation of various packs
• Responds to enquiries and requests from staff, providers and projects
• The post holder will be required to produce reports when required
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Other ad-hoc duties

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances, and these do not form part of the contract of employment.

 

 

Skills & Attributes

	Essential	Desirable
Qualifications
Educated to ‘A’ Level or above, or with a relevant NVQ, or comparable relevant experience or training.	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Database Input (eg, SAGE, other in-house systems) – basic competency required as training given).		√
Ability to sort, assess and analyse large quantities of data and report salient facts and findings in a sensible and concise manner.	√
Clerical processes eg, alpha/numeric/chronological filing and index systems.	√
Experience
Previous experience of marketing support work essential.  Personal attributes and attitude to work equally important.	√
Personal Attributes
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-playership – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable, and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Leadership and Management Tutor
Location:	Watford or Stansted
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Programme Manager
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP , JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of Job

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

The Leadership and Management Tutor and practitioner will be responsible for planning, teaching and the curriculum, for a range of qualifications where the need arises and with Leadership and Management as the specialist subject.  The tutor will be required to ensure work is marked, records are kept, and assessment is on-going, ensuring all learners are ready for exams or to complete assessments.

You will bring a fresh perspective to our existing team, to support learner engagement, embed the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey. Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals

• Prepare and develop innovative lesson plans, designing and delivering group activities

• Deliver training for a range of qualifications to individuals and groups following the programme curriculum, setting objectives and targets for achievement

• Provide one to one support to learners where necessary

• Hold a manageable caseload of learners

• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests

• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes

• Provide appropriate encouragement, guidance and support to learners to help them progress

• Prepare and submit up-to-date assessments of learners, across all relevant activities

• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety

• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners

• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans

• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• On going management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners

• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings

• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.

• Any complaints are raised accordingly in line with TCHC’s Complaints Policy

• Act as an ambassador for TCHC Group at all times, providing key information to all parties involved within the learner journey

• Create conducive learning environments to optimise learners’ journey and support positive outcomes

• Actively ensure own CPD is kept up to date as per the requirements for leadership and management

• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.

• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Leadership and management related qualifications Level 2 minimum	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for Management Level 2 minimum	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB	√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality classes	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or awide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Experience and understanding of individual Safeguarding and Prevent responsibilities	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

Job Title:	Functional Skills Tutor
Location:	Ipswich
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Team Leader
Contract Type:	Permanent
Salary Band:	£24,000 to £28,000 per annum

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including GLA, ESFA, DWP , JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

Purpose of Job

TCHC Group Limited (“TCHC”) was set up in August 2004 and since we have grown rapidly gaining a wealth of experience working with our stakeholders including the Education and Skills Funding Agency, The National Lottery Community Fund, Department for Work and Pensions, Local Authorities including the Greater London Authority, and Local Enterprise Partnerships (LEPS).

TCHC offers a wide range of training and workforce development solutions for individuals and employers across industry sectors. We are committed to continuously improving with several recognised accreditations and our current portfolio includes a mixture of commercially available training courses as well as publicly funded training and advice services.

We are seeking a tutor that can bring a fresh perspective to our existing team, to support learner engagement, engender the life-long learning ethos, and provide solutions to the barriers that learners might face throughout their journey.

You will be responsible for planning and teaching the Functional Skills curriculum, as well as differentiation, and will be required to ensure work is marked, recorded, and assessment is on-going, ensuring all learners are ready for examinations.

Your delivery will be creative and engaging to ensure individuals achieve their aims in all subjects. You will be supported by a Quality Assurance Team who is responsible for leading the team to drive up quality, reaching and exceeding KPI's and promoting our ethos for continuous improvement.

Main Tasks & Responsibilities

• Create effective schemes of works that clearly supports the learning process of individuals
• Prepare and develop innovative lesson plans, designing and delivering group activities
• Deliver training to individuals and groups following the programme curriculum, setting objectives and targets for achievement
• Provide one to one support to learners where necessary
• Hold a manageable caseload of learners
• Diagnose learner’s literacy, numeracy and ICT needs and requirements by using various diagnostic testing and mock tests
• Liaise with relevant team members to ensure learners achieve their targets and progress into appropriate outcomes
• Provide appropriate encouragement, guidance and support to learners to help them progress
• Prepare and submit up-to-date assessments of learners, across all relevant activities
• Monitor and maintain appropriate paperwork, reviews, records of progress tracking and to report all cases of learner behavioural issues, sickness and absence

• Prepare for and attend monthly caseload review meetings with your line manager

• Provide learners with all relevant policies and regulations to clarify what is expected of them and to ensure their safety
• Establish, develop and maintain effective working relationships with other external organisations involved with the service and learners
• Actively participate in continuous improvement and self-assessments and the implementation of subsequent action plans
• Complete all required documentation accurately and within agreed timescales to ensure that contract requirements are met and funding is maximised and revenue is secured

• Ongoing management and administration tasks, including but not limited to session planning, logging results and providing feedback to learners
• Work alongside the Quality Assurance team to ensure that delivery meets the high expectations of TCHC and prepare for and attend standardisation meetings
• Take proactive approaches to ensure Safeguarding and Prevent is embedded into the delivery and ensure issues are raised accordingly in line with TCHC’s Safeguarding Policy using the appropriate recording and reporting tools.
• Any complaints are raised accordingly in line with TCHC’s Complaints Policy
• Act as an ambassador for TCHC Ltd at all times, providing key information to all parties involved within the learner journey
• Create conducive learning environments to optimise learners’ journey and support positive outcomes
• Actively ensure own CPD is kept up to date as per the requirements for Functional Skills
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• In addition, the post holder may be asked to carry out other reasonable duties, appropriate to their experience, qualifications and level. 

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment.

Skills & Attributes	Essential	Desirable
Qualifications
Qualified to DTLLS/Cert Ed/ PGCE (or equivalent)		√
Qualified to PTLLS/ CTLLS (or equivalent)	√
GCSE (or equivalent) in English and maths at grade C or above	√
Qualified to TAQA / A1 (or equivalent)		√
Knowledge / Technical Skills
Demonstratable knowledge on the Core Curriculum for FS English and maths across all levels	√
Detailed knowledge on the new FS Reforms being implemented	√
Robust lesson planning using a wide variety of resources and assessment methods to match learning styles	√
Knowledge on barriers to education and how to address issues within personal and social development	√
Knowledge on using and analysing data from IA and Diagnostic tools such as Dynamic Learning, Forskills, BKSB	√
In-depth understanding of and commitment to safeguarding and prevent	√
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Time management skills, organisational skills and the ability to meet tight deadlines	√
Ability to communicate and present to a diverse range of people at all levels, verbally and in writing	√
Ability to work alone and as part of a team with interpersonal skills	√
Ability to establish and maintain effective administrative processes	√
Experience
Demonstratable experience of delivering high quality Functional Skills English and maths across all levels	√
Experience of delivering classes remotely online via Microsoft Teams or Zoom		√
Experience in delivering to adults on Adult Learning Programmes or awide range of groups	√
Some experience of Ofsted inspections, having been involved in the inspection process and being able to demonstrate Good and Outstanding teaching practice.		√
Experience of working to tight deadlines and targets	√
Have a good understnading of Safeguarding and Prevent	√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly taking into account any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net

Job Title:	Partnership Internal Quality Assurer
Location:	Hybrid - Watford or Stansted & Remote Travel across the East of England and other areas as required
Working Hours:	8.30 am to 5.00 pm  1 hour lunch Monday to Friday 37.5 hours per week
Reports to:	Curriculum and Quality Manager
Contract Type:	Full-time
Salary Band:	£26,000 to £31,000 per annum

TCHC Group Limited have been a leading provider of skills training and provision for 17 years delivering our vision of transforming the lives of individuals by being the first-choice provider for exceptional provision of employment, skills, apprenticeships, and business support. We are an Ofsted Grade 2 provider delivering contracts for key funders including Apprenticeships, GLA, ESFA, DWP, JCP, ESF, Big Lottery, LEPs and Local Authorities. Our core geographical areas of delivery are South East Midlands (SEM), South East (SE) and Greater Cambridgeshire Greater Peterborough (GCGP) Local Enterprise Partnerships and London. 

 

Purpose of Job

TCHC is looking for passionate and qualified Internal Quality Assurers to quality assure our study programmes NEET programmes across our delivery including:

• Functional skills

• Customer Service

• Business Admin

• Employability

• Health and social care (desirable)

We are looking for an experienced Internal Quality Assurer (IQA) who will, working alongside existing IQA staff, support the TCHC Group delivery to ensure that Tutors and Centre Managers are working to the highest of standards and meeting all the requirements to successfully achieve their learners on programme.

Travel is essential for this role.

Main Tasks & Responsibilities

Work with the Curriculum and Quality Manager to ensure the Quality Assurance (QA) strategy is fully implemented across the TCHC Group in terms of, but not restricted to; IQA Sample Planning, Standardisation, Observations of Teaching, Learning and Assessment, Site Support Visits, Coaching, CPD and Customer Service Calls.

As an IQA you are required to carry out the following duties in the context of TCHC’s policies and practices, particularly Safeguarding, Prevent, Equality and Diversity, Health and Safety and Data Protection:

Monitoring and Continual Improvement

• Undertake regular CPD and record it using company documents.
• Visit offices and centres to conduct quality assurance checks and provide advice and suggestion for improvement.
• Undertake qualifications where suitable as part of your own learning and development.
• Check Schemes of Works as required.
• Work with teaching staff to ensure learners complete timely.
• Prepare teaching staff risk bandings in line with company requirements.
• Attend any training and meetings as required including external events.
• Be responsible for promoting and safeguarding (including Prevent) the welfare of all learners for whom you have responsibility for or with whom you come into contact with and adhere to TCHC’s Safeguarding and Prevent policies.
• Carry out compliance checks on learner reviews and other vital documentation relating to the learner journey.
• Ensure that quality cycles are followed.
• Take responsibility for ensuring that the centres make progress towards agreed tasks set in the quality improvement plan.
• Contribute to the company self-assessment process.  
• Participate in audits, centre mock inspections and deep dives as required. 
• Review support provided to SEND learners and those with an EHCP to work with teams to ensure the learner receives the best possible experience.
• Work with key stakeholders to monitor learner progress and intervene where there is cause for concern.

Sampling

• Carry out customer service calls to learners and employers to gain feedback on the quality of education they receive.
• Maintain IQA Sampling Plans to cover all qualifications and teaching staff.
• Carry out regular summative and formative sampling as required.

Support

• Provide teaching staff with recorded support based on their training needs.

Observations

• Carry out Observations of teaching, learning and assessment as required and keep tracking systems updated.
• Ensure observation development plan tasks are completed timely.
• Work closely with centre teams to encourage and challenge them to improve over time.
• Promote peer to peer observations where possible.

Standardisations

• Book standardisations according to the standardisation planner, well in advance of the meetings.
• Prepare standardisation agendas and send out at least 1 week prior to the meeting.
• Chair standardisation meetings and take minutes.

Surveys

• Ensure that staff complete standardisation surveys following meetings and review the data to improve their experience for next time.
• Check learner, parent/carer, local authority, and partner surveys, share success and make recommendations of how improvements can be made.

Awarding bodies/Funders/OFSTED

• Follow all company policies and procedures.
• Be familiar with and research updates to qualification specifications and handbooks for subjects quality assured.
• Participate in OFSTED inspections as required.
• Be very familiar with key company policies.
• Attend External Quality Assurance (EQA) visits as required and follow up on any actions and recommendations to achieve/maintain Direct Claim Status

Note: These duties are a guide to the work the post holder will initially be required to undertake.  Amendments may be made from time to time as the role evolves and to meet changing circumstances and these do not form part of the contract of employment. Additionally, due to the ever-changing environment in which we operate, flexibility and the willingness to travel to other work locations are essential for these roles.

An enhanced DBS check will be a requirement for this position.

Skills and Attributes

	Essential	Desirable
Qualifications
PTLLS, Certificate of Education or PGCE qualification	√
Assessor qualification at Level 3 or above	√
IQA qualification	√
Level 2 Functional Skills qualifications or equivalent in English and maths	√
Knowledge / Technical Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint – intermediate competency required.	√
Excellent attention to detail	√
Good working knowledge of study programmes	√
Good knowledge of OFSTED requirements	√
Experience
Experience of working with study programmes as an IQA with a proven track record	√
Experience of following quality cycles	√
Experience of training staff to become better in topics	√
Experience of working with employers	√
Highly IT literate	√
Experience of working with Management Information systems or CRMs		√
Personal Attributes
An empathetic, non-judgmental and ethical approach.	√
Self-confident. Able to lead by example. Able to engage and motivate people to deliver high performance outcomes for the benefit of young learners	√
Excellent communication skills – pleasant and professional manner - well-spoken – clear, intelligible; good standard of written communication – grammar and spelling.	√
The ability to motivate and build a team capable of excellent performance.	√
Discretion & Confidentiality – ability to demonstrate and exercise discretion and confidentiality in terms of all data and data subjects; high level of sensitivity to and awareness of parameters of role, as well team and wider relationships.	√
Team-player – ability to work effectively within the designated team and wider head office support teams, as well as independently; keeping others informed duly considering any pertaining discretion / sensitivity / confidentiality.	√
Organisation & Motivation – able to work in a structured manner, prioritising tasks and coping with peaks and troughs calmly and responsibly, and to target/timelines.	√
Flexible, adaptable and resourceful – ability to respond according to tasks and situations appropriately as they arise.	√
Commitment & Time-Keeping – able to demonstrate full attendance and punctuality within the designated hours of the role.	√
Personal Appearance – Smart and presentable at all times.	√

Satisfactorily meeting TCHC’s employment checks – a Disclosure and Barring Service Check (including any relevant overseas checks), health assessment, references, qualifications, and legal entitlement to work in the UK

This is an initial outline and will be reviewed as part of our Continuous Professional development process.

How to Apply

For a full job description and to apply please email HR@tchc.net