This privacy policy explains how we use any personal information we collect about you when you use this website. The use of your data may vary depending on the programme and funding of that programme.


What information do we collect about you?
How will we use the information about you?
How we use your personal information use for ESFA funded programmes?
Access to your information and correction
Phone calls
Other websites
Withdrawal of consent
Changes to our privacy policy
How to contact us


We collect information about you when you register with us or receive a product or services from us. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.


We collect information about you so that we can process and manage our service or programme, if you agree, to email you about other products and services we think may be of interest to you.

If we process your data for use on programmes funded by the European Social Fund or a UK government department then please see the relevant section below. We will not use this data for any other purpose other than for the management of the programme or with your consent for marketing and promotional purposes.

We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services.

TCHC Group will not share your information for marketing purposes with companies outside the TCHC Group.

We will only pass your data to the relevant funding organisations.


This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA.

Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:


We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of TCHC Group.

If you no longer wish to be contacted for marketing purposes, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following: TCHC Group Limited, 21 Station Road, Watford, Hertfordshire, WD17 1AP. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Please note all calls are recorded for training and monitoring purposes.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.


Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


If you have agreed to your information being used for publicity (this is known as a case study) it can be used in a variety of ways such as newsletters, leaflets, websites and other forms of media and social media. Your information may also be used by partner and funding organisations.  The details of use can be found on our case study consent forms.


You can withdraw your consent at any time. If you no longer wish to be contacted for marketing or no longer wish your case study to be used, then please This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at the following: TCHC Group Limited, 21 Station Road, Watford, Hertfordshire, WD17 1AP


We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 19 January 2021.


You can view our full data protection policy here.


Please contact us if you have any questions about our privacy policy or information we hold about you:
By email or in writing to TCHC Group Limited, 21 Station Road, Watford, Hertfordshire, WD17 1AP

Terms and Conditions

By accessing this site, you agree to the following terms and conditions and other applicable law. If you do not agree to be bound by these terms and conditions, please do not use this site. All the information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with TCHC Group. All the information, contents, text, images, including but not limited to html code, photography and buttons is the property of TCHC Group and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.

All trademarks used or referred to in this site are the property of their respective owners. The information on this site is provided free of charge and for informational purposes. Links on this site may lead to services or sites not operated by TCHC Group.