A Customer Service Apprenticeship is suitable all sectors and organisations. Whether you deal with internal or external customers, you can apply the knowledge and skills developed in your apprenticeships to provide a quality service.

Whether you work in government or retail, financial services or hospitality good customer service is essential in a successful organisation.

TCHC currently offer Customer Services Practitioner at Level 2 and a Customer Service Level 3 Apprenticeships.

Customer Service Practitioner Level 2

As a Customer Service Practitioner, your actions will influence the customer experience and their satisfaction with your organisation. The Apprenticeship will enable you to deliver excellent customer service skills and behaviours as well as product and/or service knowledge to your customers. More and more employers are looking for qualified customer services professionals so this qualification is a great stepping stone to a successful career.

A Customer Service Specialist is an advocate of customer service and acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. They are often an escalation point for complicated or ongoing customer problems.

As experts in your organisation’s products and/or services, they share knowledge within the team and to colleagues. This role gathers and analyses data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out the job with an awareness of other digital technologies.