Business Operations


91% increase in ransomeware attempts

Categories // Business Operations, Digital Technology Centre, Marketing and Communication

Surveys are showing that more and more Criminals are launching even more online attacks on businesses than ever before!

91% increase in ransomeware attempts

Among the surveys cited was one by Corero Network Security, which recorded a 91% increase in ransom attempts between the first and third quarters of last year.


Cybercrime on the increase

Categories // Business Operations

The increase in cybercrime has been in the news a lot this week. Whether it is from organised crime or sovereign states, the National Cyber Security Centre (NCSC) has warned of increasing attacks on both organisations and individuals.



Intellectual Property – Power to your Business

Written by // Liz Kirman Categories // Business Operations

The phrase Intellectual Property (IP) is often used in business but what is it, what does it cover and what impact does it have on your business?

Intellectual Property is something that results from the expression of an original idea. This means that it could be a brand, an invention, a design, a song, document or another intellectual creation. There are four types of IP, Patents, Trademarks, Designs and Copyright. You can also have more than one IP for an item, for example, you may have produced a CD and have the copyright on the music, lyrics, sleeve cover artwork and your logo is a Trademark.  In this article I’m going to focus on copyright as this is a very common form of IP.


Customer Service defuzz the buzz

Written by // Liz Kirman Categories // Business Operations

Anyone who has had to put up with poor customer service, and I'm sure we all have at times, will tell you how irritating it is. And in some cases you may have said "you will never use them again!" If this reaction is anything to go by, then the importance of customer service and in fact the impact of poor customer service cannot be underestimated. The question you should ask yourself is, "would you like to be one of your own customers?"


The Importance of Risk

Categories // Business Operations

The Importance of Risk

The economy is in bad shape. It’s impossible to ignore it. Not a day has gone past since 2007 without yet more bad news hitting the headlines. First it was the sub-prime mortgage bubble bursting; now the Eurozone is deep in crisis, with seemingly no light to be seen at the end of the tunnel. Whilst it is the high street that has, perhaps, most visibly suffered, in straitened economic times, it is very often SMEs that are hit the hardest: small businesses which don’t necessarily have the capital to weather an economic storm.


Changes to Employment Law

Categories // Business Operations, Finance

As the new tax year is approaching, there are a number of changes to employment law which you should be made aware of if you are not already.

Statutory Redundancy Changes

If you are unfortunately in the position where you may have to be making staff redundant, or if this could be a possibility in the future, then you need to be aware of the changes to statutory redundancy compensation this month.


Bridging skills gaps and decreasing unemployment: A business perspective

Written by // Vega Sims Categories // Business Operations, HR and Training

Bridging skills gaps and decreasing unemployment: A business perspective

People and their skills are the cornerstone of running a successful business and growing the economy. During this time of recession and uncertainty unemployment figures are constantly rising, yet many businesses report a shortage of skills as a major barrier to sustainable growth. Unfortunately when investment in skills is at an all time low due to business and government cut-backs, bridging this gap becomes increasingly difficult.


Gaining competitive edge with operational supremacy

Written by // Vega Sims Categories // Business Operations

In cut-throat markets small improvements in your business processes can put you ahead of the competition. But it’s important to decide which process are the ones that matter. Once identified you’ll have to develop the disciplines to manage and also sustain these processes.

[12  >>