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OneFile e-portfolio logins take too long to be provided to learners.  We implemented a new process where ALL Apprenticeship learners are provided with login details within 4 weeks from sign up.
Our social media videos needed to be suitable for everyone to access and understand. We have started to add subtitles to our videos as well as audio. 
We want more interesting and interactive Maths and English resources. We have made available a range of resources, including games, which are available in the breakout area at break and lunch times.
During the Coronavirus outbreak we would like learners to be able to access their profiles and journeys. We have implemented 'Class2Cloud', our online learning platform that can support individuals' learning aims. 
We would like some first aid training as part of our programme to help us move into employment. We contacted the British Red Cross who were more than happy to deliver an introduction to first aid workshop.
We have a drug & alcohol worker in every Thursday morning for drop in appointments for learners to reduce their usage. We also have iCaSH sexual health services come in every few months for group sessions. A learner asked if we could have drop in sessions like we do for drugs & alcohol so that they don’t need to attend the centre in town – in case they are spotted by friends & family. We have arranged this for Wednesdays and incorporated certain screening that can be done on site.

We need areas where learners can take 'time-out' from the learning environment and have their own space and time to relax and breath.

We have introduced sensory rooms to our GAPS centre in Dunstable with different objects and materials for learners to interact with.
A tutor has been delivering training to claimants at Luton Jobcentre Plus who are aged 50 or older to improve their confidence, wellbeing and move them closer to employment. Following the first course that was delivered at the Hope Church we received feedback from several learners that they would like some basic IT Skills embedded into the delivery primarily on Excel.

Once we received this feedback via the course evaluation forms both me and the tutor sat down to look at the current course lesson plans and identify ways, we could embed Excel training into our delivery. It was decided that during the Managing your Money unit it was a good idea to allow learners to input their personal survival budgets into an excel document and learn basic formulas to help with their calculations.

Since delivering this within our 50+ courses training it has been well received and many users have commented how they will be using these skills to support their home lives and future employment.

I was recently booked to deliver Sales and Marketing Training to an Engineering company. As part of the planning process following the initial meetings, I sent the Sales manager a scheme of work based around what they wanted included. We discussed how to make the initial plans bespoke to the needs of his team. For example, after session 2 he fed back that they wanted to use the final day to drill down more comprehensively into ways of developing their marketing strategy. They also felt however that others who work more on the sales side of the team would still like to keep the focus on sales.    

To meet their needs, I created a revised plan in which we split the group into two separate sessions with one delving deeper into the higher-level marketing processes and the other remaining focused on sales. Although this created a lot of extra work on my part, I felt it was really important to listen to the employer’s feedback and keep it flexible to their specific needs so that the training was beneficial.