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Employer Engagement

Selling Regulations Change

Written by Liz Kirman on Tuesday, 12 August 2014. Posted in Business Development

There was a shake up in consumer law when the Consumer Contracts Regulations came into effect on 13 June. The new regulations replace the Distance Selling Regulation 2000 and the Doorstep Selling Regulation 2008. They apply to selling in-store, online at a distance, and away from the trader’s premises including at someone’s home or work and telephone selling.

The new regulations could affect the way you do business.

Pinterest marketing for business success

Written by Liz Kirman on Wednesday, 09 July 2014. Posted in Marketing and Communication

There is still a huge buzz around social media when it comes to marketing, and why shouldn’t there be? It is an area that is relatively cheap and always developing. Now over 3 years old, Pinterest is a major player in the world of social media marketing. Big brands such as John Lewis and Sony use it very successfully. A recent survey suggests that in some instances Pinterest has driven more sales than Facebook and that Pinterest users spend twice as much as those who use Facebook - plus you don’t need a huge marketing budget to make it work for you.

Building teams as good as Brazil

Written by Liz Kirman on Monday, 16 June 2014. Posted in Leadership & Management

The Football World Cup has just kicked off. The Brazilian team are the bookies favourites, a team full of individual talent, but in the past the team with the most flair hasn’t always been the winners. The country that lifts the world cup often has a group of players that work together, for each other and have a team mind set. In business, as in football, team work is crucial to success, so what does make a winning team?

Mass jobs exodus planned in 2014

on Tuesday, 11 February 2014. Posted in HR and Training

The six weeks of 2014 has flown by, and people are still planning to implement their New Year’s resolution. How many people have said that getting a new job is their main focus this year? Surprisingly, it is 1/5 or 20%, according to a survey by the Institute of Leadership and Management.

Customer Service defuzz the buzz

Written by Liz Kirman on Monday, 18 November 2013. Posted in Business Operations

Anyone who has had to put up with poor customer service, and I'm sure we all have at times, will tell you how irritating it is. And in some cases you may have said "you will never use them again!" If this reaction is anything to go by, then the importance of customer service and in fact the impact of poor customer service cannot be underestimated. The question you should ask yourself is, "would you like to be one of your own customers?"

Feedback: A "Magic Bullet" for Performance

on Wednesday, 21 August 2013. Posted in Leadership & Management

Feedback: A

We could all do with listening more, especially in the workplace, couldn’t we? It can help to boost performance drastically, both by working out what your business’s customers want from your SME, and finding out how your company works: best practices; which areas suffer from a lack of resources and what employees spend most time on. Whether or not your organisation achieves its overarching objectives depends on how much feedback you collect, and where it is sourced from – doesn’t it?